What’s new in My Telstra in June

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Community Manager

We’re working continually to add new features to the My Telstra app to make it even easier for you to manage your Telstra account – and even nab a few rewards along the way.


Self-service payment extensions: now up to 42 days

We know times are a little tough. If you need more time to pay, you can now request a payment extension of up to 42 days directly in My Telstra.


You don’t need to speak to an agent – simply go to payments, select payment options and then request more time to pay.


Your first payment extension can be either six or 14 days. If you still need more time, you will then be able to request a second payment extension, up to a maximum of 42 days (six weeks) from the initial due date of your bill.


Messaging made easier than ever

In response to customer feedback, we’ve added Messaging to the list of contact options on the Get help screen. If you ever need to get in touch, just send us a message. You don’t have to wait online – we’ll get back to you as soon as we can.

Personalised Telstra Plus content

My Telstra customers enrolled in Telstra Plus will now enjoy a more personalised experience. Along with your points balance, you will see specific offers showing what your points balance can be redeemed for in the rewards store, ranging from new devices and accessories to exclusive benefits for Silver and Gold members.


Get ready to celebrate! If you haven't already, don't forget to join in Telstra Plus's first birthday before 14 June in the My Telstra app. We’re giving away millions of points including gifts of 5 million, 2.5 million and 1.25 million points, while thousands of others will also be rewarded.


How do I get the My Telstra app?

Simply visit the App Store or Google Play and search for My Telstra.

Existing Telstra 24x7 users may need to manually upgrade their app by searching My Telstra in their app store, then tapping update.

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Level 4: Private Eye

The new My Telstra app is a HUGE backward step from the Telstra 24/7 app. Widgets aren't available for Pre-paid Android phones. So many other complaints from users as well.


Did anyone at Telstra actually TEST this app before it was released? Absolutely hopeless and it seems to be impossible to actually contact anyone in Telstra about it.....

Level 2: Rookie

Since the new app I can never see my services 

cant check balance of my prepaid accounts (one is for one of my team to enable her to work from home as she doesn’t have internet, other 2 are for the kids) 

I’m worried  the kids will run out of credit and not be able to call if they are stuck 

instead of ‘new and improved’ that doesn’t work how about fixing what you force us to use, I can no longer logon using a web browser and it forces me to use an app that is useless and never works 

would also be helpful if you actually had people to answer calls and messages about this. I even went in store and was told to use the message function. 

Just Registered

Ditto on previous comments, have to login to the telstra site to recharge my mobile, huge disappointment in the new ap

Just Registered

How do you fix this awful app??? 

Level 1: Cadet

Cant even activate and yet ask me to install My Telstra ! How can i do so when i do not have data ? Which one comes first ? Set your sequencing correct and priority right ! Your marketing team is definitely out of touch with customer that is made up of normal human beings. Not consultant that pluck ideas from the air that do not breath O2