In April 2018, the U.S. Department of Commerce imposed a denial order that prohibited U.S. companies from selling device components and software to ZTE, and prevented ZTE from supplying devices which incorporate these technologies while the order remains in force – including for our range.
For this reason, on 10 May 2018 we ceased sales of Telstra-branded ZTE mobiles and mobile broadband devices, through our stores and partners. This was a difficult but necessary step given ZTE’s decision at the time to cease major operating activities, and we apologise that this resulted in a temporary reduction in device options for customers.
Update as of 25 July 2018.
ZTE has now confirmed to Telstra that the denial order that prohibits U.S. companies from selling device components and software to ZTE, has been lifted. This means ZTE is once again able to source the US technology that enables them to provide software and firmware updates when required.
Given this, we will resume selling Telstra and Boost branded ZTE devices to meet customer demand for entry-level and specialised devices. This includes the Easy Call 4, designed for vision and hearing impaired customers, and the Telstra Flip 2, designed for regional customers who require a directly coupled antenna point to enhance coverage.
Will all Telstra and Boost branded ZTE device firmware and software now be supported?
ZTE has confirmed to us that with the lifting of the denial order, they are once again able to source the US technology that enables them to provide updates when required.
Are the handsets safe to use?
Yes, there’s nothing wrong with the handsets and they are fine to use. We go through a careful assessment process when deciding the devices we stock and security is a top priority in this process.
Are there any changes to the warranty process?
There is no change to the warranty process. Standard device fault processes apply.
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