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Level 2: Rookie

Account lookup failed 403

I get the error Account lookup failed 403 everytime I attempt to login to my nrl account through the nrl app.

It works online correctly.

I use Facebook for login, I have cleared cookies and reinstalled the app and tried on multiple handsets.

Now I cannot watch inside pa premium videos because of this error.

Please fix ASAP

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Community Manager Community Manager
Community Manager

Re: Account lookup failed 403

Hi @glennstolz

 

Thank you for your enquiry, my apologies for the issues you're experiencing with the 403 Error.

 

Our teams are aware of this and are currently investigating a fix. 

We will update CrowdSupport as soon as we have further information. 

 

My apologies for the inconvenience.

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