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NRL App Support Community

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Support Team Kjorg
Support Team

We are currently working on a solution with app stores to pause billing for our Live Pass customers which will ensure they retain access to premium Live Pass content and not be charged. If there are any customers who don't wish to retain access to th ...

Support Team aaron_h
Support Team

Another action packed season of the NRL Telstra Premiership is upon us!    Check out our Wiki page for heaps of useful tips and guides: https://crowdsupport.telstra.com.au/t5/Sports/tkb-p/Sports-Wiki/label-name/nrl   The terms and conditions for seas ...

JacquelineK
Level 2: Rookie

The most recent update to the NRL app has reduced the viewing size of live games. I understand the T&C's are 7" max, but it is now smaller. We were previously able to watch with phone/tablet in landscape view. Now it switched to portrait view and is ...

Samjay
Level 1: Cadet

Can't stream and watch NRL games in the app in horizontal/landscape mode on tablet only in portrait not making viewing possible as the screen is zoomed in and cutting out the edges of play. I've tried force stopping the app then opening again, have t ...

PB0079
Level 1: Cadet

I’ve got a brand new iPhone SE and am a Telstra customer. When I watch NRL LIVE on my phone, the picture appears very small on my screen making it difficult to view. There is a large black border around the picture. I have turned off portrait orienta ...

Digbytika
Level 1: Cadet

When I try to log in on NRL app on iPad Pro it goes to complete blank white screen and does nothing.......... have deleted and reloaded in the case of new update issues to no avail. Never been a problem previous 

Jimmy47R
Level 1: Cadet

I am having problem with the app, when I open it it goes directly to a blank page. I've deleted the app 4 times turned my iPad off and back on with breathing time in between and still the same. I am a Telstra customer could someone please help?

Yerkiddinmate
Level 2: Rookie

I recently purchased a new iPhone se and when I open the NRL live app the live game is very small, majority of the screen being black. Replays are full screen but the live game is unwatchable. The app worked fine on my iPhone 5 but not this new phone ...

RobbyH
Level 1: Cadet

I just bought a new iPhone SE and and Telstra copied contents across from my old iPhone 6 -both have 4.7 inch screens. The NRL App screen size in landscape for live games won't fill the screen on the new phone but remains fine on the old one both usi ...

Gregg11
Level 1: Cadet

Why Are the games on so late on a Sunday? So bad!!!

NoblePaul
Level 2: Rookie

I have a subscription that supports 2 devices at a time but its only allowing me 1 device. Please help

Watcher20
Level 1: Cadet

NRL live I phone SE has a smaller video than my old I phone 5 what are the settings for a full screen