CrowdSupport®
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Level 2: Rookie

Bug with NRL iOS App and share support

Answered

Problem:

Using the share button to try and share articles/news items in the NRL app only shows a picture instead of a link to said article/news item

 

Steps to reproduce:

1. Open the NRL App

2. Select a news item

3. Click on the share icon on the top right

4. Choose which app to share to e.g. Facebook Messenger

5. Enter description and hit "send"

 

Expected result:

The other person receives a link to the news article on nrl.com

 

Actual result:

The other person receives the "headline" photo

Do or do not, there is no try.
1 ACCEPTED SOLUTION

Accepted Solutions
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Support Team
Support Team
Accepted Solution

Re: Bug with NRL iOS App and share support

No worries, that was the same experience that I have seen. I have passed this feedback on to our App team to investigate further now.


Thanks

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4 REPLIES 4
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Support Team
Support Team

Re: Bug with NRL iOS App and share support

Hey @Darkcurse

 

Thanks for your post and I am happy to check this out for you and ensure that this feature is working correctly. So I have been testing this on my device (iPhone) and I can see that this affects messages sent through Facebook Messenger. When sending through via SMS, it includes the image plus the link below to the relevant article.

 

Did this affect any other Apps when trying to share news articles? Are you able to check if this works via SMS?

 

Can you confirm what device/OS version you are using?

 

Thanks

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 2: Rookie

Re: Bug with NRL iOS App and share support

Hi Jesse,

Thanks for your response. I've tested it now with SMS and also Whatsapp, and they work there (it pulls in the image plus the link) but still no-go with sharing to Facebook Messenger.

I'm using an iPhone 6S Plus running iOS 11.3.1. I've got version 7.1.4 of the NRL Official App.
Do or do not, there is no try.
Highlighted
Support Team
Support Team
Accepted Solution

Re: Bug with NRL iOS App and share support

No worries, that was the same experience that I have seen. I have passed this feedback on to our App team to investigate further now.


Thanks

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Highlighted
Level 2: Rookie

Re: Bug with NRL iOS App and share support

Thanks for your help! Hopefully it gets resolved soon Smiley Happy

Do or do not, there is no try.

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