Level 1: Cadet

Error message when going back to the app

When I open the app I go to the subscription page it accepts my application and when I press the return to the nrl app it says oops we are having technical difficulties. And it's been saying that now for a week. I've tried uninstalling and reinstalling the app but haven't been able to find a solution.

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Telstra (Retired)
Telstra (Retired)

Re: Error message when going back to the app

Hi smithy18772


Firstly, we can try some troubleshooting to resolve the issues with your device.


I'd recommend attempting below

• Please completely uninstall the app, restart the device & then re-download
• Ensure that you have an active subscription in the App (More > NRL Live Pass)
• Please ensure you've cleared the cache on your device

• Make sure that you do not have any HDMI or other external outputs connected to your device.

If you still encounter an issue, can you please let us know what device you are using and how you subscribed to the Live Pass (Google Play, iTunes, Telstra Offer)?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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