Level 1: Cadet

Multiple NRL app accounts

Hi ,  

I have multiple NRL accounts but only require it on one device , ive just been billed yet again .. Cannot afford more than one account ! I'm already paid up on I think 2 accounts for this year ... how can this be fixed ?

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Community Manager Community Manager
Community Manager

Re: Multiple NRL app accounts

Hi @In_Demand


Thank you for your post, my apologies for any issues you're experiencing with NRL Live Pass. 


All subscriptions to NRL Live Pass are purchased via Google Play or iTunes (depending on which store your device uses).

Unfortunately, we do not have access to Google or Apple systems to cancel a subscription or investigate charges. 


You can find instructions to cancel via your chosen store below - 

Apple: https://tel.st/cvxds

Google: https://tel.st/kkyvx


You cannot subscribe to NRL Live Pass twice using the same GoogleID/AppleID, so if you're being charged for more than one subscription you will need to check any other Google/Apple account which may have your payment details attached. If you require further assistance, you will need to contact the support area of your chosen app store. 


Please let us know if you require any further direction and we're happy to assist as much as we can. 

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