Level 1: Cadet

NRL app not recognising telstra account

Having a few issues with the NRL app, it's not recognising that I have a service attached to my Telstra id when I try and log in, has anyone come across this before??

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Support Team
Support Team

Re: NRL app not recognising telstra account

Hi @Trent1083


Thank you for your post, my apologies for any issues you're experiencing with NRL Live Pass. 


In order to redeem your Telstra Live Pass, please follow these steps on your Telstra Mobile:

  • Uninstall and Re-install the NRL App
  • Turn off Wi-Fi
  • Open the NRL App
  • If prompted select ‘I’m a Telstra Mobile customer’
  • It will use the mobile network* to confirm your eligibility
  • Check the details are correct and it shows $0/mth
  • Select ‘Go back to the NRL Live App’
  • Congratulations! Your Live Pass has been activated
  • Follow the prompts to create or link your NRL Account
  • Once complete you will be ready to watch

*Please note that if you are connected to Wi-Fi, you may need to disable it so we can confirm your eligibility.


If you are unable to connect to the 4G Telstra Mobile Network, I would first recommend going to https://tel.st/bywj9 to ensure that the TelstraID you're using to log in is connected to your mobile services. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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