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Nrl app update
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Re: Nrl app update
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Re: Nrl app update
Hi @OzzieP
Thank you for your post.
As @Jupiter has mentioned, the NRL Live App is supported for iOS devices running iOS 11 or above, as per the terms and conditions
Unfortunately, if you are running an earlier version of iOS, we cannot guarantee that the NRL Live App will work as intended.
My apologies for any inconvenience.
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Re: Nrl app update
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Re: Nrl app update
Hi @SD976
If the version of iOS your device is running is earlier than iOS11, your device unfortunately does not support the update for the NRL Live App.
My apologies for any inconvenience.
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Re: Nrl app update
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Re: Nrl app update
Hi @SD976
My apologies for the inconvenience, but there are many different factors involved in providing an update that is approved by Apple and iOS, and if they no longer support your version of iOS there is not much we can do.
The technical team have been advised of this.
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Re: Nrl app update
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Re: Nrl app update
herald sun did exactly the same thing and locked out lots of their subscribers . they gave everyone four weeks for free and then put out a patch so the app would work on older devices. Telstra and the NRL lockout lots of their supporters and couldn't give a crap. so much for Telstra customers being able to view all nrl and afl matches for free. the day before the NRL season starts update the app and lock out lots of fans. that's one way to ensure fast internet speeds ensure no one is using it
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Re: Nrl app update
Thank you for your patience with this one.
A patch update was released this morning to allow users on iOS 10 and above to update and access the NRL Live App.
Please let us know if you require any further assistance.
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Re: Nrl app update
unfortunately like the majority of users locked out of NRL app my devices have iOS9 so despite being a long term overpaying Telstra customer and a NRL club Member ( for twenty years) the only games I get to watch are free to air and I cant read any of the content,
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Re: Nrl app update
Hi @cpppo
Thank you for getting back to us.
Unfortunately, we are unable to provide the same fix for devices running versions of iOS 9.
This operating system is simply no longer supported by Apple, the last iOS 9 release was in 2016.
My apologies for the inconvenience.
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Re: Nrl app update
and is here is the big hole in your story. apple haven't supported IOS9 since 2016 but the NRL app still worked right up until the day before the season started (2019). if what your saying had any ounce of truth nothing would work on any device running iOS9 but guess what they do. Companies like the herald sun, supercell etc still let the apps run. billion dollar companies like Telstra and the NRL are willing to lock fans out over a couple of lines of programming ( it worked fine one day and not the next). I wasn't aware Apple owned either company. your the customer who runs on their platform ( not for free). I don't want support from Apple for my operating system like thousands of other NRL member/ fans/Telstra customers I just want your NRL app to work on my device which it did until the last update. Guess what my Melbourne Storm app works just fine, why? because they value their members.
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Re: Nrl app update
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Re: Nrl app update
Interestingly you speak of a fix but can you tell me what was broken in v9.3.5? Worked perfectly fine on my old iPad but now that you have fixed it....broken! Even Microsoft allow backward compatibility after ceasing support for earlier versions of Windows.
Please restore the v9.3.5 version of the app and explain was broken that required a fix.
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