NRL app.

[Mchapo]

Whenever I try to watch NRL live it gives me a message saying "External display is not allowed for this video". I have an Android phone which did allow me to watch live NRL in 2017 but not last year or this year. I have reloaded the App several times but still get the same message. Very frustrating.

Cheers.

Mchapo

[Jupiter]

Which model phone and what is the Android version on your phone? It could be that your phone is no longer supported.

[Mchapo]

I have a Zte Telstra phone

[aaron_h]

Hello @Mchapo

@Jupiter is right in suspecting the issue may related to your model of phone, but in order for me to be sure I have a couple of questions.

I can see that you have a ZTE Telstra phone, is it possible to get the model number and Android version?

You can locate this information generally in settings>About (all the way down the bottom).

This should list model number as well as Android version.

Are you connected to a Chromecast or similar when trying to use the NRL Live App?

Is it just live streaming that doesn't work?, are you able to use other features in the NRL Live App?

This information will hopefully steer us in the right direction

[Jupiter]

If it is the T84, then I know a lot of them are stuck on Android 4.4.2 (with no way of updating to 5.0), which would be the reason why it's not working (the app only supports Android 5.0 and above).

[Mchapo]

Thanks mate. My phone is a ZTE T84. Android system 5.0.2. The rest of the App works fine, even the highlight videos play. It just won't show the live games.

[aaron_h · Accepted solution]

Hey @Mchapo

I have escalated your query and have now been given a response.

Unfortunately your handset is not able to support the full features of the NRL Live App.

The issue had previously been escalated, as the issue affects several ZTE models.

Unfortunately the issue is to do with ZTE, and not the NRL Live App itself. 

I apologise for the inconvenience this causes you, please reach out if you have any further questions