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Level 1: Cadet

NRL Live Pass Casting

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Why is it when i watch nrl live pass i only get a 7 inch screen i can enlarge it but it is to big but if i watch replays the screen is full 

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Community Manager Community Manager
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Accepted Solution

Re: NRL Live Pass Casting

Hi @kelvis

 

Thank you for your post. 

 

As per the terms and conditionsTelstra’s agreement with the NRL restricts the display of live match videos to a 7 inch screen, match highlights and match replays are available for viewing in full screen size.

 

Please let us know if you require any further assistance. 

 

 

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Community Manager Community Manager
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Accepted Solution

Re: NRL Live Pass Casting

Hi @kelvis

 

Thank you for your post. 

 

As per the terms and conditionsTelstra’s agreement with the NRL restricts the display of live match videos to a 7 inch screen, match highlights and match replays are available for viewing in full screen size.

 

Please let us know if you require any further assistance. 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Level 1: Cadet

Re: NRL Live Pass Casting

thank you for that .i would like to know when i watch the nrl live pass it keeps stopping and starting the sound is good but when i watch a movie the vision it is ok

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Community Manager Community Manager
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Re: NRL Live Pass Casting

Hello @kelvis

 

Apologies for the playback issues.

 

Can you please confirm what device you are using to access the NRL App?

What version of iOS/Android it's running?

 

Have you tried uninstalling and reinstalling?

 

If this doesn't make any sense, just list the model you have, and I can guide from there.

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Level 1: Cadet

Re: NRL Live Pass Casting

sm-t550 7.1.1 android

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Community Manager Community Manager
Community Manager

Re: NRL Live Pass Casting

Hello @kelvis

 

Thanks for providing that information, it has highlighted a probable cause.

 

We have identified this is one of the Samsung models that doesn't have the

required firmware/hardware to support a secure live stream.

 

When we broadcast a live match, we are required to ensure the stream is secure.

Some devices cannot support this secure stream, and we have identified this is one of the 

impacted models.

 

We have investigated if we can modify the stream, but this would breach our broadcast agreement with the NRL,

therefore it is unlikely your tablet will be able to receive live streams. 

You may still have access to replays and news articles etc.

 

Apologies for being the bearer of bad news.

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