Level 1: Cadet

NRL live pass



Im trying to watch the NRL live ganes but in stuck only watching the 2min preview at anytime.


I have gone into the local Telstra store, they have checked my nrl live pass is active, reinstalled the app several times and have checked to see if the NRL account is set up correctly.


I have been unable to watch any live games and I'm getting very annoyed at this being the only place i can get support on such a problem


Please respond asap as there is a game tomorrow that i want to watch


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Support Team
Support Team

Re: NRL live pass

Hi @Nikofrag


Thank you for your post, my apologies for any issues you're experiencing with the NRL Live App. 


What device are you using to access the NRL Live App? (mobile/tablet, make/model etc)

What version of iOS or Android is your device running? 


Have you uninstalled and reinstalled the NRL Live App to see if this assists? 


Are you redeeming a Telstra Mobile customer subscription or restoring a subscription purchased from Google Play/iTunes? 

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