Level 1: Cadet

Trouble accessing NRL account

I put in my bigpond email address to start an NRL account and it says I am already registered.

Then I put in my email address and click "Fogotten Password".

It says a new link is sent to my email.


Then nothing happens!   No email.


What do I need to do to access the NRL app.

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Support Team
Support Team

Re: Trouble accessing NRL account

Hey @dragon66


Thanks for your post and I would be more than happy to assist you with your NRL Account as much as I can. We support the NRL Live Pass here however the NRL Account is provided by the NRL. 


If you have requested to reset your password you will be sent an email with instructions on how to complete the process.


If you cannot find the email in your inbox, check your Spam folder to make sure it hasn’t gone there


If you have not received a password reset email, please make sure that on the password reset screen, you have entered the same email address that you used to create your NRL Account. You may not be receiving the password reset email because you have entered the incorrect email address. 


If you created your NRL Account using your Facebook or Google account details, you do not need a password. On the Log In screen choose the Facebook or Google button to complete the Log In process.


If you're still having trouble, you can contact the NRL for assistance with your NRL Account here: https://www.nrl.com/contact-us


If you need help with an NRL Live Pass, then please let me know here and we can assist you with it further.



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