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NRL App Support Community

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Community Manager Kjorg Community Manager
Community Manager

Due to rights restrictions the 2020 Men’s NRL Grand Final is not available to live stream in the NRL Official App. The game is available exclusively to Channel 9.    The Terms and Conditions for NRL Live Pass can be found here: ...

Level 1: Cadet

Now I've been a NRL Pass subscriber every year on pre paid for the past 3 years. And now it's being moved to Kayo and now won't be able to top up my sim and in the fine print it says everyone that has signed up to NRL Pass Prior to a certain month in ...

Level 1: Cadet

G'day everyone WELL  I have just spent 2 hrs over 2 phone calls after being disconnected to try to set up & register for the telstra/kayo subscription offer for the 2021 NRL season for something that was once free to watch ,only to find out that it D ...

Level 1: Cadet

When I click on the deal it sends a one time pin to a sim card that has been cancelled. I need help updating this number because I cannot access the deal.

Level 1: Cadet

Every time I try to open a historical article or open news of my selected team the app crashes. Doesn’t do it with the AFL app

Level 1: Cadet

I am trying to activate the Kayo deal you have going for all Telstra customers. I go through all the appropriate links and then the prompts say that I will receive a confirmation code to continue with my purchase. This doesn't get sent to my mobile. ...

Level 1: Cadet

The connection seems to be out of order I can’t even call or send a message or even data. Can u tell me what’s the problem. And it seems that  an out going repair is not going on as well. 

Level 2: Rookie

This morning I tried redeeming the Kayo $5 offer. I did all the relevant steps and found I was eligible to redeem it. I then clicked on the sign up button and it came up with a popup saying, "Enter your One-Time PIN". It said that the One-Time PIN wa ...

Level 2: Rookie

Why use Telstra with no NRL?

Level 1: Cadet

My account says I am eligible, however, the one time pin keeps routing to a number that is link to an iPad in our account - not any of the multiple mobile phones we have, so I am not seeing the pin in order to activate the offer. 

I have asked the que ...

Level 1: Cadet

Ok so I redeemed Kayo $5 plan can watch it on iOS device through chrome browser. Through Kayo app it wants me to sign up to $24 plan yet I have redeemed and subscription has started. Contacted Kayo help (waste of time) they suggested to re subscribe ...