rafik33
Level 1: Cadet

NRL App Refund

Answered
I have the in-app NRL subscription to watch Sharks games. The stream was broken for the entire game. I want a refund of his weeks subscription or I will unsubscribe and just watch on free streaming websites - at least they are reliable.
1 ACCEPTED SOLUTION

Accepted Solutions
aaron_h
Community Manager Community Manager
Community Manager
Accepted Solution

Re: NRL App Refund

Hello @rafik33

 

Apologies for the access issues experienced accessing your Live Pass

 

There was a technical issue that was impacting some video playback services across AFL, NRL and FFA last night.

This issue has been identified and resolved and should not impact any of the sports live streams today.

 

If you would like to cancel and request a refund, please contact the store you made the purchase in:
iOS Users with an In-App subscription go to: https://tel.st/cg7z8 
Android Users with an In-App subscription go to: https://tel.st/f25vu 

 

Apologies again for the inconvenience

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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2 REPLIES 2
wileyg
Level 4: Private Eye

Re: NRL App Refund

They wont refund the reckon money for app goes to nrl not them
aaron_h
Community Manager Community Manager
Community Manager
Accepted Solution

Re: NRL App Refund

Hello @rafik33

 

Apologies for the access issues experienced accessing your Live Pass

 

There was a technical issue that was impacting some video playback services across AFL, NRL and FFA last night.

This issue has been identified and resolved and should not impact any of the sports live streams today.

 

If you would like to cancel and request a refund, please contact the store you made the purchase in:
iOS Users with an In-App subscription go to: https://tel.st/cg7z8 
Android Users with an In-App subscription go to: https://tel.st/f25vu 

 

Apologies again for the inconvenience

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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