ABC121
Level 1: Cadet

Refund NRL APP

Hi, subscribed to the NRL live stream app last night at around 7PM. Could not watch the game due to a system error. The money ($14.99) has been taken from my account. As well as an unauthorised random charge of a separate ($2.00). I have cancelled my subscription a matter of hours later. Wasted $16.99 and frustration as the “error tree” could not even watch a second of the game. It is well within my consumer rights to get my money back. Will never deal with Telstra again.

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Kjorg
Community Manager Community Manager
Community Manager

Re: Refund NRL APP

Hi @ABC121

 

Thank you for your post, my apologies for the access issues experienced accessing your NRL Live Pass over the weekend. 

 

There was a technical issue that was impacting some video playback services across AFL, NRL and FFA on Saturday night

This issue has been identified and resolved and should not impact any of the sports live streams going forward. 

 

All subscriptions to NRL Live Pass are purchased via Google Play or iTunes, we do not have access to Google or Apple systems to cancel/refund a purchase made this way.

You will need to contact your chosen app store via the links below. 

 

You can request refunds, which are provided at the discretion Google. To request a refund, please follow the instructions on the relevant link below: 
https://tel.st/lqvfg   

 

You can request refunds, which are provided at the discretion of Apple. To request a refund, please follow the instructions on the relevant link below:
Contact Apple Support: https://tel.st/cu75y

 

Please let us know if you require any further assistance. 

 

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