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scorpionssoccer
Level 1: Cadet

Hi there,  i am trying to activate a pre-paid SIM card with no luck.  An email was received from Telstra to say this would take up to four hours, it has been 12 and the card is still inactive. Telstra, can you please assist.

Jdec87
Level 1: Cadet

Ive accidentally recharged the wrong service, I didn't realise. I should have recharged 04xxxxxx67 not 04xxxxxx77. I no longer have access to the 045xxxxxx77 service so is it possible to have the credit moved over to the current service 04xxxxxx67   ...

SamTelstra
Level 1: Cadet

https://www.telstra.com.au/prepaidactivation/existing-number?ti=TR:TR:180319:mobremobrelanding:Activate

user8484
Level 1: Cadet

Team, Can anyone actually tell me what the makes activation difficult. Its over 36 hours to activate a physical sim card i have, provided the identity documents. Its a new prepaid service, i logged in with my telstra account  ( as i am already a cust ...

carbz3
Level 1: Cadet

Received SIM card, followed orders to activate, it has been 3 days and still nothing?states I need to contact Telstra as there’s a problem?? 

CommitteeMan
Level 1: Cadet

Can  incorporated Club own an mobile phone account? If so, how do you set it up?Can. Telstra shop do it?

Doda1979
Level 1: Cadet

For the last 2 months I am unable to active my sim card, it says the Governement ID database can't be reached. How else can I active the sim?  Thank you

jebz
Level 3: Gumshoe

I just received a text -___________________________Last chance. Your recharge expires tomorrow. Make sure you recharge today so you can bank your unused data and not lose access to your Data Bank. Recharge now m.telstra.com For use in Aus. Opt out: 1 ...

GreenGary193
Level 1: Cadet

How can’t i get my recharge working

Hornyshauney
Level 2: Rookie

Mum died last month and I have had nothing but bills I can't afford to recharge this fortnight. I was wondering if you could help me with this please. 

macca_au
Level 3: Gumshoe

I'm trying to remotely help my 88yo F-I-L recharge his Telstra pre-paid plan, should be easy! Go to https://www.telstra.com.au/mobile-phones/prepaid-mobiles/offers-and-rates#RCG and select the 60GB / $150 / 6-month expiry option RECHARGE button. Take ...

Bj807
Level 1: Cadet

I want to unlock prepaid...I tried to unlock from Telstra app... doesn't workI went to visit top ryde, Rhodes Telstra store to unlock it ..they asked me to call prepaid centre to unlock it..Call centre closed some reason...I want to unlock it..please ...

Pete_R
Level 3: Gumshoe

Hello anyone from Telstra, you are practically uncontactable, the robot chat is useless and no one at the Telstra Shop knows how to help me. I am unable to order a $300 Pre-Paid SIM Starter Kit on-line ( please refer to https://www.telstra.com.au/mob ...

MattDell
Level 1: Cadet

I ordered a Flip 3 mobile for an elderly relative on May 20 - 12 days agoI got an immediate confirmation email with the order number #PPST50979866Delivery was to be 3-4 days, although obviously a fe more with COVIDI have not received any further corr ...

ahrboys
Level 1: Cadet

My prepaid phone has my credit card linked to do auto top ups. I need to remove that and go back to ordinary cycled top up. I cannot find anywhere how to do this.I have spoken to someone in a help centre ..that was friutless and infuriating.

Robert_C_Cox84
Level 1: Cadet

What can I spend my $10 Extra's Credit on??

Beccar1
Level 1: Cadet

When in Coles, I asked for assistance to buy a recharge for my existing prepaid plan. I get home and it looks like they have sold me a "Telstra Pre-Paid Complete" pack with sim included. Is there a way to use this to recharge, or do I need to return ...

Whyisthissohard
Level 3: Gumshoe

Hi there, Can I purchase a Telstra pre-paid phone and put a Telstra post-paid SIM in it? I just want to buy a handset without a new plan.

LT54
Level 1: Cadet

What happens to recharge credit (that was accumulated on earlier plans) on mobile phone on a Telstra Prepaid Extra plan if we change to a Telstra Prepaid Long Life Plan ? Do you keep that recharge credit or does it disappear?

scorpionssoccer
Level 1: Cadet

Hi there,  i am trying to activate a pre-paid SIM card with no luck.  An email was received from Telstra to say this would take up to four hours, it has been 12 and the card is still inactive. Telstra, can you please assist.

Jdec87
Level 1: Cadet

Ive accidentally recharged the wrong service, I didn't realise. I should have recharged 04xxxxxx67 not 04xxxxxx77. I no longer have access to the 045xxxxxx77 service so is it possible to have the credit moved over to the current service 04xxxxxx67   ...

SamTelstra
Level 1: Cadet

https://www.telstra.com.au/prepaidactivation/existing-number?ti=TR:TR:180319:mobremobrelanding:Activate

CommitteeMan
Level 1: Cadet

Can  incorporated Club own an mobile phone account? If so, how do you set it up?Can. Telstra shop do it?

jebz
Level 3: Gumshoe

I just received a text -___________________________Last chance. Your recharge expires tomorrow. Make sure you recharge today so you can bank your unused data and not lose access to your Data Bank. Recharge now m.telstra.com For use in Aus. Opt out: 1 ...

GreenGary193
Level 1: Cadet

How can’t i get my recharge working

Overseas3
Level 1: Cadet

Hello,I have tried a number of avenues to seek Telstra assistance and no one seems to be able to help me. I am a Telstra prepaid customer. I have adequate credit. I am trying to access my voicemail from the USA. I have used the Telstra 24/7 App and h ...

fefetse
Level 1: Cadet

Hi Telstra Team, I would like to find out how I can activate new mobile pre-paid sim with mobile number transfer from Lebara? I have unable to click "next" button after entering existing number detail.  This has been an issue since Sunday.   

Val76
Level 2: Rookie

My simcard was disconnected but my phone number still is working with wifi connection. ¿Could I buy a sim card by internet keeping my phone number? or I necessarily have to go to a store??

Magpie103
Level 1: Cadet

not able to use chat feature online

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