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ginger6
Level 1: Cadet

Telstra messages said my acc was unpaid so I used#100# to pay again, result is double payt for the month. I cannot get any sensible response from Telstra or the app. I would like this payt to cover next month. Is this possible? 

Leleman
Level 1: Cadet

When leaving Australia for 12 months I revert from Pre-paid Max to Pre-paid Long life plus  in order to keep my number and change back to Pre-paid Max upon my return.  Am I correct in reading that the change back  is no longer possible ?   If so, how ...

LL27
Level 1: Cadet

I'm currently stuck in the UK and had completely forgotten to recharge my Telstra mobile. It has now been deactivated and I've been informed that I can't re-activate it. I need to get a new SIM card sent to me. Can I transfer my old number to the new ...

Freya01
Level 1: Cadet

ve a pre paid mobile with credit until end 2020. The phone has died a natural death after 10 or so years (Old style Samsung dumb phone). Is it possible to upgrade with the same sim and number and keep the credit?

Dirk20
Level 2: Rookie

Hi all, I bought a $40 35GB (18GB + 17GB bonus) recently and on the My Telstra app it says "XGB remaining on NUMBER. (This device) expires in 8 days."I take this to mean that I will lose the remaining GB at the end of the 8 days and can't make calls ...

dimcolebatch
Level 1: Cadet

Hi Folks,We've just returned from overseas, and like others have found that our pre-paid phones have now been disconnected.  What I see from others (eg https://crowdsupport.telstra.com.au/t5/pre-paid-mobiles/pre-paid-sim-disconnected/m-p/432900) is t ...

cat122
Level 1: Cadet

i am on the telstra prepaid max $30 per month and usually have a couple of gb of data left. This month i have run out already with 2 weeks left on my acc. I checked out my usage on the my telstra app and i seen something very strange on my calls hist ...

bj10au
Level 1: Cadet

I have over $650 of Recharge Credit on my Telstra Pre-paid mobile plan. I had built up and retained this credit to use for the purchase of Telstra International browse plus packs when I next travel oversea (whenever that may be).Telstra have recently ...

JEL1101
Level 1: Cadet

Did anyone else receive notification from Telstra that Pre-paid Max is no longer available as of October? I did but can't find it now.  it said if I changed plans before 30 September I would get a credit for next 12 months but there's nothing on the ...

Woodie985
Level 2: Rookie

I am on telstra pre-paid max, for several years I have been able to set up a monthly recharge (same day each month). I recently changed debit cards associated with my account (by cancelling auto recharge and conducting a new recharge as always). Howe ...

Leleman
Level 1: Cadet

When leaving Australia for 12 months I revert from Pre-paid Max to Pre-paid Long life plus  in order to keep my number and change back to Pre-paid Max upon my return.  Am I correct in reading that the change back  is no longer possible ?   If so, how ...

Woodie985
Level 2: Rookie

I am on telstra pre-paid max, for several years I have been able to set up a monthly recharge (same day each month). I recently changed debit cards associated with my account (by cancelling auto recharge and conducting a new recharge as always). Howe ...

0--0
Level 1: Cadet

Telstra Evoke Pro 2, Essential Pro 2 Who manufactures these phones? They have not been documented on the ZTE site, or announced on ZTE Facebook, so they might be Alcatel. Telstra does not bother mentioning VoLTE, so I assume they all do it now.

RVR-80s
Level 2: Rookie

I have a Telstra Pre-Paid Max and has a 30$ monthly auto-recharge setup. I want to know if I can do a recharge to get only my "Extra Credit" topped up (for making calls on country not in the free list), rather than doing a full plan recharge? Also wh ...

Catweazlesenior
Level 1: Cadet

I have Prepaid Max and recharge annually to get 150Gb data and unlimited calls.  If data is used before expiry date, can calls and text messages still be made?

disillusion
Level 3: Gumshoe

Hi There,I Yesterday I received my prepaid SIM which cost $19 discounted from $30 for first month.I also paid another month in advance of $30.00 however this payment does not show up anywhere. my receipt shows expiry 19/9/20 but I have actually paid ...

KoSteal
Level 2: Rookie

Hi guys, I just bought a $40 SIM card for my little sister 2 days ago for her new phone. I came home and activated it. In my activation process I saw somewhere it says that the SIM card would have a balance of $40 and data of 17GB + 18GB bonus. It ha ...

Frame-50
Level 1: Cadet

Please advise how to change from a post-paid mobile to a pre-paid mobile and keep my same number -  thank you 

Boss777
Level 2: Rookie

Pre-paid   Options Telstra Pre-Paid Extra FAQ'sWhat are the key benefits of Telstra Pre-Paid Extra™?
With this new offer, you get heaps of included data.
- $30 get 2.5GB
- $40 get 5GB
- $50 get 7.5GB
- $60 get 10GB
All for use in Australia within 28 days.

W ...

wildtales
Level 5: Eagle Eye

My recharge is due on 11th August. If I recharge today does my next recharge say for 12 months, the $300 recharge, does my next recharge fall on 21 July 2021? Thanks

LL27
Level 1: Cadet

I'm currently stuck in the UK and had completely forgotten to recharge my Telstra mobile. It has now been deactivated and I've been informed that I can't re-activate it. I need to get a new SIM card sent to me. Can I transfer my old number to the new ...

Freya01
Level 1: Cadet

ve a pre paid mobile with credit until end 2020. The phone has died a natural death after 10 or so years (Old style Samsung dumb phone). Is it possible to upgrade with the same sim and number and keep the credit?

bj10au
Level 1: Cadet

I have over $650 of Recharge Credit on my Telstra Pre-paid mobile plan. I had built up and retained this credit to use for the purchase of Telstra International browse plus packs when I next travel oversea (whenever that may be).Telstra have recently ...

JEL1101
Level 1: Cadet

Did anyone else receive notification from Telstra that Pre-paid Max is no longer available as of October? I did but can't find it now.  it said if I changed plans before 30 September I would get a credit for next 12 months but there's nothing on the ...

Mark1952
Level 1: Cadet

My Telstra Mobile was set to recharge $30 on the 27th of each month. When it did this the recharge was valid until the 27th of the next month. After April this appears to have changed. The recharge is only good for 28 days; just like the manual recha ...

pogo72
Level 1: Cadet
quarklady
Level 2: Rookie

Please explain to me how reducing some aspects of my prepaid  mobile plan is 'helping customers' ? 

Lovey80
Level 1: Cadet

I been at this for an hour and half trying to purchase and register my new account. They won't take my contact number when I'm trying to purchase a Sim Kit

Lovey80
Level 1: Cadet

Hello I'm registered and have a ID and everything I'm trying to purchase a prepaid sim kit that's $19 special right now I get half way through and it keep saying the contact number I enter is invalid please someone help me I been at this like an hour

WilsonY
Level 1: Cadet

Like a number of other people, I am on Prepaid Long Life Plus as I am overseas for an extended period of time and must keep my Australian mobile number to receive text messages for banking and other personal business reasons. I only use this number t ...

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