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WilsonY
Level 1: Cadet

I am currently on Telstra Pre-Paid Long Life Plus $30 180 day expiry and just received an email advising that my plan will change to Telstra Pre-Paid Mobile Casual. It states that the current 'Roll over unused recharge credit when you recharge before ...

Talz_125
Level 1: Cadet

I was migrated to one of the new prepaid plans at the end of June. I tried to set up auto recharge (after adding my billing details) both via the website and the app and it said "We are unable to set up your auto recharge. Please try again later". So ...

Dani25
Level 1: Cadet

Telstra shunted me onto a new pre paid plan mid August. Plan is ok, except for the Missed Call alert ; it just keeps sending me txts to inform I've missed a call, plus my phone only rings TWICE before this service cuts in telling caller I'm unavailab ...

inspectorgadget
Level 3: Gumshoe

I am currently on pre-paid Iong life plus, I got a brochure & recommendation from the telstra shop & it has pre-paid Casual plan, I want the 100$ option.On the Telstra prepaid plans page it shows  included 300 minutes + 300 text + 1GB data.But when I ...

paca
Level 1: Cadet

where can i find databank?

paca
Level 1: Cadet

My service was migrated to PP mobile on 31/8. I cannot see my 200GB accumulated data in databank. I'm not sure if i don't know where to look in the app or I have lost my 200GB accumulated data.

FSid
Level 1: Cadet

I was using an esim and 5g with one of my telstra prepaid 6 months $150 plan. The plan is called telstra complete plan. I have another 6 months plan on telstra prepaid, yesterday i asked the customer support to provide me an esim and 5g for that and ...

Fuz14
Level 2: Rookie

I have a telstra prepaid number which i dont actively use, but would like to keep.I used to recharge $5 every 6 months to ensure that the number stays active. When i try to recharge now, the cheapest option is $10. Whats the cheapest way for me to en ...

nikpaul73
Level 1: Cadet

When activating new sim, chose wrong option. Chose other device instead of mobile. I need voice and data but only has data. How do I change this?

KLL2402
Level 1: Cadet

I have tried for years to have Messagebank available to set up. I’ve been told on chat it’s not available with my service (Prepaid) although my family on the same plans have it. I have filled in the webforms twice to say I’m not entitled to it. I hav ...

AliQ
Level 6: Bloodhound

When Telstra discontinued International Roaming last year on pre paid plans, they said it was going to be reinstated when the new plans were released 2021.I can't see this available on ANY of the new pre paid plans.Can a Telstra Rep please reply ?  n ...

AB666
Level 1: Cadet

So Telstra has been sending me these messages about simplifying their plans. Turns out that I get no improvement from the new plan coming in the next few days and I will lose all my rollover credits unless I renew for $60, twice the cost of my curren ...

Roastman
Level 1: Cadet

Hi, I am wondering if there is any means of enabling premium SMS on a prepaid sim? It looks like Telstra doesn't offer then ability to send a premium SMS at all on prepaid? I keep getting a message which states "Your mobile number is not eligible to ...

Dabroa
Level 2: Rookie

Hi all, got a couple of issues I hope people can help me resolve. Firstly I am trying to help my grandmother with her prepaid service. So everything relates to her phone and I am in the process of helping. So she used to call 125 88 88 to recharge wh ...

robrster
Level 1: Cadet

Hi,No auto charge option exists under the "More with your mobile" section of the My Telstra web site and App for 2 of my prepaid services. However, 2 others Pre-Paid services do have this auto charge option. How doe I enable auto charge for the pre-p ...

Ooz
Level 1: Cadet

My son is traveling to Australia and will be there for about two months. I plan to buy a prepaid sim card from Telstra online and send it to him at the Quarantine facility. My question is if the prepaid SIM card can be activated via online please? Wo ...

Pythagoras
Level 1: Cadet

I had a text today from Telstra telling me to recharge my plan or it would expire tomorrow. I had had a previous text 6 days ago, and had paid immediately then, so I thought this was odd. So I went into the Telstra system and found they had recharged ...

ZapbuzZ
Level 3: Gumshoe

I think there needs to be a sim card category.Got a replacement prepaid replacement sim card it didnt workIt access the network but refuses to activate with error on websiteSo now what to do please- edit now i realised the sim card is gone and I need ...

Mick156
Level 1: Cadet

Is this plan ending as my wife has been upgraded to a new one but i havent 

PhilD7
Level 1: Cadet

I have searched the forums and cannot find a suitable answer.There appears to be no option to change a credit card in either the Telstra App or the web site. I have had to change my credit card twice recently.The only way to do it that I have found i ...

Noelos1
Level 1: Cadet

I became a Telstra pre-paid customer less than a week ago, porting my number over from Vodafone. Since then I have received about a dozen different "Voicemail" notifications by SMS with Australian-looking mobile numbers directing me to pick up my "Vo ...

KateD1
Level 2: Rookie

Hi, can someone please help with a question regarding changing plans and data bank.I am currently on the Telstra Pre-Paid Max Plan and can see there’s a new plan called Telstra Pre-Paid Complete.
First Q: what’s the difference between the plans?Second ...

Gordon64
Level 3: Gumshoe

I currently use a Telstra Cruise (ZTE 126) mobile telephone on a Telstra Pre-Paid Long Life Plus plan. This of course makes me quite a dinosaur, but I am wonderfully happy with this small, light basic phone and with my current pre-paid plan that cost ...

FdOff1
Level 1: Cadet

Got told my prepaid plan was being changed. Got changed in June, but i lost ability to make calls. Got hold of Telstra, they tried to fix it, but phone went to SOS only. Then they told me SIM was faulty, they have changed it 3 times, still wont activ ...

Elnae61
Level 1: Cadet
Fuz14
Level 2: Rookie

I have a telstra prepaid number which i dont actively use, but would like to keep.I used to recharge $5 every 6 months to ensure that the number stays active. When i try to recharge now, the cheapest option is $10. Whats the cheapest way for me to en ...

Roastman
Level 1: Cadet

Hi, I am wondering if there is any means of enabling premium SMS on a prepaid sim? It looks like Telstra doesn't offer then ability to send a premium SMS at all on prepaid? I keep getting a message which states "Your mobile number is not eligible to ...

ZapbuzZ
Level 3: Gumshoe

I think there needs to be a sim card category.Got a replacement prepaid replacement sim card it didnt workIt access the network but refuses to activate with error on websiteSo now what to do please- edit now i realised the sim card is gone and I need ...

Noelos1
Level 1: Cadet

I became a Telstra pre-paid customer less than a week ago, porting my number over from Vodafone. Since then I have received about a dozen different "Voicemail" notifications by SMS with Australian-looking mobile numbers directing me to pick up my "Vo ...

Gordon64
Level 3: Gumshoe

I currently use a Telstra Cruise (ZTE 126) mobile telephone on a Telstra Pre-Paid Long Life Plus plan. This of course makes me quite a dinosaur, but I am wonderfully happy with this small, light basic phone and with my current pre-paid plan that cost ...

Zorro2016
Level 1: Cadet

Bought a prepaid monthly 400gb Business Data Sim to use from home during lockdown (no NBN unfortunately). Will use all data before month is up but won't need it again for a few months. Can I cancel before end of month so I'm not charged and then reac ...

BlanKnee
Level 1: Cadet

I am currently on the "Pre-Paid Mobile" plan and am going overseas in a month. My pre-paid is due to expire on the 5th of August. I will be out of country for about a year. Will I have to recharge in this time to save from losing my phone number? And ...

Kaapstad
Level 2: Rookie

HelloIf i have ported my current Telstra Pre Paid Mobile Number to another Carrier with a new Mobile Phone i bought,( after which the current Sim is i suppose rendered inactive)  , can i then get another Pre Paid Sim from  Telstra for the old Phone a ...

kenster
Level 1: Cadet

had about 4.7 gigs left on my plan but didnt get rollled over when i recharged on the last day of old plan

tisjustme
Level 2: Rookie

I have had a prepaid plan from 2006 whereby my credit rolls over. Today the balance has disappeared.Went to the Telstra store and was told not to panic and to call 125 888 0 and they would reinstate the balance. After having to scan my drivers licenc ...

AJAY1958
Level 4: Private Eye

I have seen a number of posts, not all of them I'm sure, about the 28 Day Pre-Paid recharge.The 28 days is "reset" on the day you pay not on the day it is due to expire.This appears to be a Rort. If I renew my Car Rego or my Drivers Licence a few day ...

Er650
Level 1: Cadet

I called norfolk island on 16 May and tried again today 23 May @ a recording said I cannot call this zone on my $40 prepaidwhy is this happening

Helpme67
Level 1: Cadet

Hi,I would like to tansfer ownership of prepaid mobile numbers that were purchased under my name, to my children.How do I complete this correctly?Thanks

JP377
Level 2: Rookie

Once Telstra updated my plan to their new system I have no recognition of my data usage. I have identified what I believe to be the fault but find it difficult to get the help desk to help.The problem as I see it is quite simple, I have two account I ...

Matt0609
Level 2: Rookie

We have an account with Telstra and my prepaid dongle which is linked to the account and is used for work purposes and claim back the cost through reimbursement through work so I pay it separate when I need to recharge.Where do I now find the tax inv ...

Max1260
Level 1: Cadet

How long after the expiry date of the last recharge, my pre-paid simcard will expire?

SimonPW
Level 1: Cadet

I've activated a new sim service and accidentally activated it to be a mobile broadband service. Is there a way I can change it to be a regular mobile phone service? Happy to recharge again if necessary.

rgrs55
Level 2: Rookie

Hi, I wanted to transfer two prepaid mobile services to my name. The two services being my mothers and fathers mobile number. I cannot port the number until they are both under my name. Both of them wish to keep there mobile number. I managed to find ...

Georgadarby
Level 1: Cadet

Can I transfer my data from one number to my other mobile 

DianneEB1060
Level 2: Rookie

Who can I contact regarding a prepaid mobile issue? If you ring you get sent a link which does not answer my question then get hung up on. I make sure I recharge before the 28 days but my left over data of which my plan says I can Data Bank up to 200 ...

kel981
Level 1: Cadet

Hi I need help adding a new number to my account as a pre paid. There is no account settings???

Fav
Level 3: Gumshoe

Just got an email from Telstra telling me that my plan was going to change from 29 January. The email said 'Your current recharge... is the $30 30 day expiry and your new one is the $30 28 day expiry', yet in fact mine is the $50 365 day expiry which ...

Wildy1
Level 2: Rookie

I just recharged my wifi mobile modem with $40, I expected to see a data amount of 35GB added to my account, however I was only credited 12GB. Is this correct, or is there an issue somewhere? I have tried multiple calls to various numbers and have le ...

Foneitin
Level 2: Rookie

I am currently on a Prepaid Max plan with 5G access that expires in just over 3 months. I am considering recharging before 1 February 2021 to retain 5G access for a further 12 months on the new Prepaid Complete plan as described here: https://www.tel ...

tarlcabot
Level 2: Rookie

I had a runaway app use 50gb of saved data on my $30 a month prepaid calls and data plan. it used up 100% of my data, but the phone couldn't SMS or call out unless I recharged. i recharged four days ago. I recharged again today to get the phone/sms w ...

WilsonY
Level 1: Cadet

I am currently on Telstra Pre-Paid Long Life Plus $30 180 day expiry and just received an email advising that my plan will change to Telstra Pre-Paid Mobile Casual. It states that the current 'Roll over unused recharge credit when you recharge before ...

KH161
Level 1: Cadet

Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...

Wk08
Level 3: Gumshoe

Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated.  The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...

johno1952
Level 1: Cadet

need to update my mastercard info

OnesAndZeros
Level 1: Cadet

Hello everyone! A longish post this so bear with me please I use a Telstra prepaid sim in Sydney. I have been trying to log into the Telstra app to manage recharge and address my support queries.I am able to sign in with my Telstra ID username but t ...

brad107
Level 1: Cadet

I have a pre paid plan and unable to use log into the Telstra App (I went to a store and they said "it doesnt work", and no offer of assistance), I have purchased data plus packs via the `#100# number but now wanting to purchase Talk and Text plus pa ...

chimechopz
Level 1: Cadet

I am an existing telstra customer with home phone/nbn service,what i would like to know is i have a mobile with another provider now can I link this mobile with existing number to my telstra account and obviously drop other provider ,if so whats the ...

Burdekin
Level 2: Rookie

My credit card details have changed but I have not been able to add the new card to the auto recharge facility under MyTelstra. From previous posts I see the suggested solution, from years back, was to delete the current auto recharge, and on the ren ...

asdfasdfasdfa12
Level 1: Cadet

What do I say on the phone to talk to an operator? I've tried 3 different combinations of options and each time I get sent an SMS with "more information". If I try to activate my sim online it tells me to call the phone number if I'm moving from Tels ...

MW37
Level 1: Cadet
mizy
Level 1: Cadet

How can I get free data for my mobile 

KRATZY01
Level 1: Cadet

I did I recharge yesterday it went good was done. Then it was taken away. Somehow. No idea how please helpi have voucher still so yeah let know what ya need 

Dennis59
Level 1: Cadet

My pre paid account has expired on 5/12 because direct debit was not taken even though funds were available. I now have no service and no way to contact a person to fix my problem

Spunky3
Level 1: Cadet

I have been trying to activate a new sim for 5 days and keep getting to the end to be told you are having technical difficulties and try again later ...help its now 5 days and I need to use the phone ?

nolette
Level 1: Cadet

How to cancel online pre-order for iphone 12 pro max.

Michelle721
Level 1: Cadet

Can someone answer my questions please

kate0
Level 1: Cadet

I wanted to choose an eSIM and can never find a ‘Add a new Pre-paid service’. in my app service screen. please help

DavidSl
Level 1: Cadet

Trying to get MyTelstra message/chat support to activate new sim and replace this with my old number which had previously expired. For some reason they can't activate the new sim card and it is taking almost 5 weeks now to get it sorted with the app ...

esyelir
Level 1: Cadet

Hi all, i preordered the iPhone 12 pro on Friday October the 23rd not realising it wasn't the 12 Pro Max and messaged the live chat system within 24 hours to cancel the order. I spoke to 'PJ' and they said the cancellation would be processed on the 2 ...

amfp
Level 1: Cadet

Hello,Is there any news on Telstra One Number being available on Pre-Paid mobile plans?it seems a little silly that you are not locked in to a contract with One Number, and you can come and go month to month, yet you have to have it on a contracted p ...

Jeff500
Level 1: Cadet

Can one number be used on my prepaid plan for my cellular apple watch?

Bo24
Level 1: Cadet

Why did I lose all my data when I recharged my prepaid phone early on day of expiry

Bigmuz79
Level 1: Cadet

My data is going very quickly

LeeGraham3219
Level 1: Cadet
MTMServices
Level 1: Cadet

Not a technology  person, I have always used the $30 Pre-Paid plan, and for the first time in 4 years.For the very first time I have Data Zero 22 Days left with Credits $35.85 ? Don't understand.I did a $10 top up thinking I would get some data back, ...

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