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creditMe2Uany
Level 1: Cadet

https://crowdsupport.telstra.com.au/t5/services-kb/we-re-phasing-out-a-few-pre-paid-features/ta-p/893478 How is the partial refund calculation made?Why a partial refund when Telstra is the one withdrawing the services?Why not a full refund of the cre ...

Deano1982
Level 2: Rookie

Hi,I recently purchased a new mobile phone outright for a family member. We then changed the pre paid plan to, what i thought was a $150/6month Pre-Paid complete. However a few days later i discovered that the staff member had actually put the phone ...

Dev_21
Level 1: Cadet

Hi, I am currently on Telstra prepaid max, 40aud for 35 days and 20GB for use. I am still stranded overseas due to covid 19 since March, and have been paying for the service and i ended up with 167GB/200GB data now. I would like to stop paying for th ...

LukeRevolution
Level 1: Cadet

When the terms and conditions say: "Calls + Text + MMS + MessageBank®To standard Australian numbers" does this include 1800 and 13 numbers?  

KT721
Level 1: Cadet

I can't find anythin in my account

Herodotus
Level 1: Cadet

I have been on contract with JB Hfi since last year when I purchased my phone. That contract has thankfully expired and I have spent literally hours roaming the terribly confusing My Telstra app that only offers Upgrades to my plan. I want to DOWNGRA ...

why_oh_why_oh_w
Level 1: Cadet

How is this acceptable? I am living abroad and rely on my Telstra sim to confirm my identity online. This includes important things like bank transfers. Today I discovered my sim is no longer connected. I cannot approve bank payments.  After searchin ...

jus79
Level 1: Cadet

I have an iphone watch it does do cellular. I had number sharing with Optus Post-Paid. I am wondering if Telstra Pre-Paid has this feature.

tingletangle
Level 1: Cadet

"Please fill out the details in the link by 20 October 2020 to request a partial refund. We will refund the remaining balance on your service as at the date of request. Please allow up to 6 weeks for your cheque to be received.Once refunded you will ...

Curious21
Level 1: Cadet

Hi, How do I access my 15 months old call records from Telstra Pre-Paid Mobile? I'm about to go through a legal dispute and need my records to prove time and length of call. Regards 

Leleman
Level 1: Cadet

When leaving Australia for 12 months I revert from Pre-paid Max to Pre-paid Long life plus  in order to keep my number and change back to Pre-paid Max upon my return.  Am I correct in reading that the change back  is no longer possible ?   If so, how ...

cat122
Level 1: Cadet

i am on the telstra prepaid max $30 per month and usually have a couple of gb of data left. This month i have run out already with 2 weeks left on my acc. I checked out my usage on the my telstra app and i seen something very strange on my calls hist ...

Woodie985
Level 2: Rookie

I am on telstra pre-paid max, for several years I have been able to set up a monthly recharge (same day each month). I recently changed debit cards associated with my account (by cancelling auto recharge and conducting a new recharge as always). Howe ...

0--0
Level 1: Cadet

Telstra Evoke Pro 2, Essential Pro 2 Who manufactures these phones? They have not been documented on the ZTE site, or announced on ZTE Facebook, so they might be Alcatel. Telstra does not bother mentioning VoLTE, so I assume they all do it now.

RVR-80s
Level 2: Rookie

I have a Telstra Pre-Paid Max and has a 30$ monthly auto-recharge setup. I want to know if I can do a recharge to get only my "Extra Credit" topped up (for making calls on country not in the free list), rather than doing a full plan recharge? Also wh ...

Catweazlesenior
Level 1: Cadet

I have Prepaid Max and recharge annually to get 150Gb data and unlimited calls.  If data is used before expiry date, can calls and text messages still be made?

disillusion
Level 3: Gumshoe

Hi There,I Yesterday I received my prepaid SIM which cost $19 discounted from $30 for first month.I also paid another month in advance of $30.00 however this payment does not show up anywhere. my receipt shows expiry 19/9/20 but I have actually paid ...

KoSteal
Level 2: Rookie

Hi guys, I just bought a $40 SIM card for my little sister 2 days ago for her new phone. I came home and activated it. In my activation process I saw somewhere it says that the SIM card would have a balance of $40 and data of 17GB + 18GB bonus. It ha ...

Frame-50
Level 1: Cadet

Please advise how to change from a post-paid mobile to a pre-paid mobile and keep my same number -  thank you 

Boss777
Level 2: Rookie

Pre-paid   Options Telstra Pre-Paid Extra FAQ'sWhat are the key benefits of Telstra Pre-Paid Extra™?
With this new offer, you get heaps of included data.
- $30 get 2.5GB
- $40 get 5GB
- $50 get 7.5GB
- $60 get 10GB
All for use in Australia within 28 days.

W ...

creditMe2Uany
Level 1: Cadet

https://crowdsupport.telstra.com.au/t5/services-kb/we-re-phasing-out-a-few-pre-paid-features/ta-p/893478 How is the partial refund calculation made?Why a partial refund when Telstra is the one withdrawing the services?Why not a full refund of the cre ...

LukeRevolution
Level 1: Cadet

When the terms and conditions say: "Calls + Text + MMS + MessageBank®To standard Australian numbers" does this include 1800 and 13 numbers?  

KT721
Level 1: Cadet

I can't find anythin in my account

Herodotus
Level 1: Cadet

I have been on contract with JB Hfi since last year when I purchased my phone. That contract has thankfully expired and I have spent literally hours roaming the terribly confusing My Telstra app that only offers Upgrades to my plan. I want to DOWNGRA ...

why_oh_why_oh_w
Level 1: Cadet

How is this acceptable? I am living abroad and rely on my Telstra sim to confirm my identity online. This includes important things like bank transfers. Today I discovered my sim is no longer connected. I cannot approve bank payments.  After searchin ...

jus79
Level 1: Cadet

I have an iphone watch it does do cellular. I had number sharing with Optus Post-Paid. I am wondering if Telstra Pre-Paid has this feature.

tingletangle
Level 1: Cadet

"Please fill out the details in the link by 20 October 2020 to request a partial refund. We will refund the remaining balance on your service as at the date of request. Please allow up to 6 weeks for your cheque to be received.Once refunded you will ...

Betty12321
Level 1: Cadet

My phone was stolen. I need to downlaod all info on call logs for the past 3 months. How do I do this please? 

rockoyster
Level 3: Gumshoe

Hi Folks,  After reading this news item https://crowdsupport.telstra.com.au/t5/services-kb/we-re-phasing-out-a-few-pre-paid-features/ta-p/893474 I lodge a request for a refund of my outstanding pre-paid plan credit as the revised pre-paid plans are n ...

Rigpiglet
Level 1: Cadet

Hi all, this morning i have received 2 calls from a Megan at Telstra. These calls are pre-recorded saying my Telstra account has been breached and will be cut off within 24 hours.These calls are coming on a Telstra number they just gave me last week. ...

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