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Daylight123
Level 1: Cadet

I need help with my data please they was using it to Facebook and Instagram and hotspots and buying games 

gpetenate
Level 1: Cadet

Hi There, I purchased a $30.00 SIM prepaid Kit at Woolworth (06/04/2021) and after I paid over self check-out, Woolies attendant had to scan her card to activate it. I also got a docket saying the activation was succesfull. Does that mean that I don' ...

GizmoWill
Level 1: Cadet

The online payment system kept stating my prepaid service will/was not active. This kept appearing as I used the online p[platform, like many times before. Also due to Telstra platform does not regard you as a "customer", and in turn when I checked t ...

Ron99b
Level 2: Rookie

After spending more than two hours connected to chat on silver support I’ve concluded that whoever runs silver support is paid for the number of hours they keep chatting to someone.They seem to have very little access to Telstra systems to actually a ...

Tigerlilly8
Level 1: Cadet

U

How can I transfer data/recharge from one device to another??

Fireball2
Level 1: Cadet

So I get put on the wrong prepared plan tha had expired an all I get is 60gb for a human mistake thats sad should telestra fix that more I think so  

SimonPW
Level 1: Cadet

I've activated a new sim service and accidentally activated it to be a mobile broadband service. Is there a way I can change it to be a regular mobile phone service? Happy to recharge again if necessary.

BlackSnake
Level 1: Cadet

Why can I not recharge my phone? It keeps telling me my credit card is no good or find another method. There is plenty of credit on the card and I have tried three different cards, nothing will work. You cannot chat to anyone anymore, not details of ...

ali_aaa
Level 1: Cadet

Hi,I'm trying to update the new expiry date on my saved credit card used for my prepaid auto recharge. How do I do this? I've searched everywhere and can't find anywhere to change my saved credit card.

ajontheweb
Level 1: Cadet

I need instructions on how to remove the current default credit card on my auto-recharge and add a new card.

HelpMe29
Level 1: Cadet

How do I find my mobile phone number attached to my 4GX dongle - so that I can recharge it.I do not have the email sent originally to activate the dongle but am out of credit and need to recharge.Thanks

Lorri1
Level 1: Cadet
annoyedaf
Level 1: Cadet

I live rurally.  I just bought a $30 Telstra Sim kit as I needed a sim for a phone.  Went to activate it and it says the sim card has expired.  The expiry on the pack isnt for another 6 months. Called support.  Told there is a blank sim in there and ...

Hennessey3
Level 1: Cadet

Hi I'm having trouble activating my new SIM can you please help me 

BowTie11
Level 1: Cadet

I have a 28-day pre-paid plan.  When I tried to set up an auto-recharge, the only option is to nominate a specific day.  Since a 28-day period never falls on the same day each month, that means I will never be able to bank un-used data! That is not h ...

LTX_John
Level 2: Rookie

Presently I have a post paid Telstra mobile plan. The mobile number is listed in the Residential White Pages. I DO NOT have a home phone. I want move to a Telstra Pre-paid plan. My local Telstra Shop and 132200 have advised that if I do that my White ...

JonSo
Level 1: Cadet

I tried activating a prepaid sim card last Thursday, on the 11th March, and I have since received no news about it other than the confirmation screen. No email, no confirmation order number. The prepaid card was not activated, for almost a week until ...

rgrs55
Level 2: Rookie

Hi, I wanted to transfer two prepaid mobile services to my name. The two services being my mothers and fathers mobile number. I cannot port the number until they are both under my name. Both of them wish to keep there mobile number. I managed to find ...

MD71
Level 1: Cadet

Why would my phone use $50 worth of credit in 2 days, I have made no phone calls and I only use it to have the occasional look at Facebook and send messages on Viber or Whatsapp

ethicalbloke
Level 1: Cadet

my auto recharge did not happen, you stole all remaining data for the last time i will be going to another provider. you are thieves and i will be taking this matter to consumer affairs.

Shanebrereton
Level 1: Cadet

Hi I am currently homeless lost my job and place due to Covid I'm on a prepaid service I've asked Telstra to help me with data so I can look four housing and to Check my emails, which they gave me 2gb which I've already used ..Is there anyway Telstra ...

NightMARExxx
Level 1: Cadet

I bought this sim from a petrol station but i tried activating it using serial number but it says the sim has expired even though expiry is on 05 may 2022 so I went back to petrol station to try another one and that one showed the same thing.. I simp ...

Muthai
Level 1: Cadet

So I have prepaid over 35 days up to and including the 35th day to 2359 which I pay for however every month for 4 years now my service gets stop 3 hours before 2359 on the 35th day which is super annoying. Why don't Telstra just say 34 days for a 35 ...

Daley123
Level 1: Cadet

How do I shut down my old prepaid service so the accounts finished with?

SimonPW
Level 1: Cadet

I've activated a new sim service and accidentally activated it to be a mobile broadband service. Is there a way I can change it to be a regular mobile phone service? Happy to recharge again if necessary.

Georgadarby
Level 1: Cadet

Can I transfer my data from one number to my other mobile 

DianneEB1060
Level 2: Rookie

Who can I contact regarding a prepaid mobile issue? If you ring you get sent a link which does not answer my question then get hung up on. I make sure I recharge before the 28 days but my left over data of which my plan says I can Data Bank up to 200 ...

kel981
Level 1: Cadet

Hi I need help adding a new number to my account as a pre paid. There is no account settings???

Fav
Level 3: Gumshoe

Just got an email from Telstra telling me that my plan was going to change from 29 January. The email said 'Your current recharge... is the $30 30 day expiry and your new one is the $30 28 day expiry', yet in fact mine is the $50 365 day expiry which ...

Wildy1
Level 2: Rookie

I just recharged my wifi mobile modem with $40, I expected to see a data amount of 35GB added to my account, however I was only credited 12GB. Is this correct, or is there an issue somewhere? I have tried multiple calls to various numbers and have le ...

Foneitin
Level 2: Rookie

I am currently on a Prepaid Max plan with 5G access that expires in just over 3 months. I am considering recharging before 1 February 2021 to retain 5G access for a further 12 months on the new Prepaid Complete plan as described here: https://www.tel ...

tarlcabot
Level 2: Rookie

I had a runaway app use 50gb of saved data on my $30 a month prepaid calls and data plan. it used up 100% of my data, but the phone couldn't SMS or call out unless I recharged. i recharged four days ago. I recharged again today to get the phone/sms w ...

Devo16
Level 2: Rookie
Nkd1
Level 2: Rookie

I have been on the Telstra pre paid extra plan for a few years now and it included free calls to Canada. While recharging the other day, I noticed that the plans had changed and would need to move to the pre paid complete plan to get any calls to Can ...

Rogerk21
Level 1: Cadet

I have a prepaid service & when I go to recharge, the amount just goes into credit & doesn’t supply me with any data? 

mrstomo
Level 1: Cadet

When on a pre paid plan can we add an apple watch to that or do we have to be on post paid plans. Thankyou 

LizW99
Level 1: Cadet

I took out my Telestra SIM card as I was going to change my provider but then put the Telstra one back in ... do I have to do anything to re activate it or anything?? 

DG26
Level 2: Rookie

I requested a refund of the balance of one of my Telstra pre-paid mobiles due to the changed to roaming. I filled in the form and got a screen back saying they would refund in 6 weeks. That was 30/9/2020. I have heard nothing so trying to get help. I ...

benchmark171171
Level 2: Rookie

The Long Life Plan that was recommended yesterday to me seems just what I need , I have a question about the plan does this come with a new phone number . The mobile that was given to me is unlocked has no sim card in side as it was taken out to use ...

Rebecca110
Level 3: Gumshoe

Has anyone else spent 8wks trying to get an actual real live person with a heart beat and a voice to actually acknowledge you and help with your issue, with no communication from Telstra at all or acknowledgement, no reply to chat support no acknowle ...

Jock16
Level 2: Rookie

The auto recharge on my prepaid phones failed. The auto recharge says it is still active and will recharge next month, and the debit card has money available. How do I find out what went wrong? I've lost all the credit I had built up - can the lost c ...

TheDrews
Level 3: Gumshoe

Have 174 days left on my plan, if i recharge do i lose the 174? Thanks Drew

NABSt107
Level 1: Cadet

Hi, May I please request transferring my Optus prepaid /number to Telstra. I am authorize Telstra to proceedings Optus No. <removed> to my current prepaid Telstra No.<removed>, thank you. Any further enquiry please call me on <removed>   Regards.

Deta ...

ANNIE73
Level 1: Cadet

My name is Anthea Tracy Dimer. I have forgotten my login details. I need my email address that is registered with Telstra and password and Telstra ID number. Please call me to confirm for I don't know if I have that email address. Thank you.

Lummy43
Level 2: Rookie

Hi I want to purchase a prepaid SIM for my son, that doesnt require the use of credit card or paypal? Any ideas, thanks.

HappyPants
Level 2: Rookie

purchased physical pre-paid SIM for use in Netgear Nighthawk router purchased from Telstra.Physical SIM and purchase document both quote same 13 digit SIM number:8001xxxxx6220 The "Pre-Paid activation is underway" email from Telstra, dated 11 Nov, qu ...

rughead
Level 1: Cadet

hello, I am  stuck overseas, currently using a mobile with a different sim card. My mobile pre paid number in Australia is due to expire in 1 week. When i log into my telstra mobile account to recharge, this is not available any solution

Uvulagirl
Level 2: Rookie

I’ve noticed that my prepaid data service seems to be down since yesterday 22/10/2020 and is still down today. I’m unable to see what my balance is or recharge. Also have no mobile data while outside my house unless I connect to wifi. I can’t seem to ...

Frustrated_and_
Level 2: Rookie

I spent the last hour trying to sort out my plan, having decided that from now on a prepaid service is all I need.Tried online, then the Telstra app, and still haven't found a way to change my plan. Called and was told to go and do it on the app, and ...

KH161
Level 1: Cadet

Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...

Wk08
Level 3: Gumshoe

Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated.  The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...

johno1952
Level 1: Cadet

need to update my mastercard info

OnesAndZeros
Level 1: Cadet

Hello everyone! A longish post this so bear with me please I use a Telstra prepaid sim in Sydney. I have been trying to log into the Telstra app to manage recharge and address my support queries.I am able to sign in with my Telstra ID username but th ...

brad107
Level 1: Cadet

I have a pre paid plan and unable to use log into the Telstra App (I went to a store and they said "it doesnt work", and no offer of assistance), I have purchased data plus packs via the `#100# number but now wanting to purchase Talk and Text plus pa ...

chimechopz
Level 1: Cadet

I am an existing telstra customer with home phone/nbn service,what i would like to know is i have a mobile with another provider now can I link this mobile with existing number to my telstra account and obviously drop other provider ,if so whats the ...

Burdekin
Level 2: Rookie

My credit card details have changed but I have not been able to add the new card to the auto recharge facility under MyTelstra. From previous posts I see the suggested solution, from years back, was to delete the current auto recharge, and on the ren ...

asdfasdfasdfa12
Level 1: Cadet

What do I say on the phone to talk to an operator? I've tried 3 different combinations of options and each time I get sent an SMS with "more information". If I try to activate my sim online it tells me to call the phone number if I'm moving from Tels ...

MW37
Level 1: Cadet
mizy
Level 1: Cadet

How can I get free data for my mobile 

KRATZY01
Level 1: Cadet

I did I recharge yesterday it went good was done. Then it was taken away. Somehow. No idea how please helpi have voucher still so yeah let know what ya need 

Dennis59
Level 1: Cadet

My pre paid account has expired on 5/12 because direct debit was not taken even though funds were available. I now have no service and no way to contact a person to fix my problem

Spunky3
Level 1: Cadet

I have been trying to activate a new sim for 5 days and keep getting to the end to be told you are having technical difficulties and try again later ...help its now 5 days and I need to use the phone ?

nolette
Level 1: Cadet

How to cancel online pre-order for iphone 12 pro max.

Michelle721
Level 1: Cadet

Can someone answer my questions please

kate0
Level 1: Cadet

I wanted to choose an eSIM and can never find a ‘Add a new Pre-paid service’. in my app service screen. please help

DavidSl
Level 1: Cadet

Trying to get MyTelstra message/chat support to activate new sim and replace this with my old number which had previously expired. For some reason they can't activate the new sim card and it is taking almost 5 weeks now to get it sorted with the app ...

esyelir
Level 1: Cadet

Hi all, i preordered the iPhone 12 pro on Friday October the 23rd not realising it wasn't the 12 Pro Max and messaged the live chat system within 24 hours to cancel the order. I spoke to 'PJ' and they said the cancellation would be processed on the 2 ...

amfp
Level 1: Cadet

Hello,Is there any news on Telstra One Number being available on Pre-Paid mobile plans?it seems a little silly that you are not locked in to a contract with One Number, and you can come and go month to month, yet you have to have it on a contracted p ...

Jeff500
Level 1: Cadet

Can one number be used on my prepaid plan for my cellular apple watch?

Bo24
Level 1: Cadet

Why did I lose all my data when I recharged my prepaid phone early on day of expiry

Bigmuz79
Level 1: Cadet

My data is going very quickly

LeeGraham3219
Level 1: Cadet
MTMServices
Level 1: Cadet

Not a technology  person, I have always used the $30 Pre-Paid plan, and for the first time in 4 years.For the very first time I have Data Zero 22 Days left with Credits $35.85 ? Don't understand.I did a $10 top up thinking I would get some data back, ...

Pliny
Level 3: Gumshoe

Hi all,When will "chat" "message" be turned back on.It's been 6 months now. I have a couple of expired sim cards I wish to have cancelled"Codi the virtual assistant" just can't deal with my query.  Cheers Pliny

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