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GreenGary193
Level 1: Cadet

How can’t i get my recharge working

Overseas3
Level 1: Cadet

Hello,I have tried a number of avenues to seek Telstra assistance and no one seems to be able to help me. I am a Telstra prepaid customer. I have adequate credit. I am trying to access my voicemail from the USA. I have used the Telstra 24/7 App and h ...

Bruce999999
Level 1: Cadet

I received a text for a pin to my account and then given a number you call if it was not me. Well it does not work. Your get a link to the app....... sent to you instead.  No customer support. After 20 minutes waiting for a message support person I h ...

fefetse
Level 1: Cadet

Hi Telstra Team, I would like to find out how I can activate new mobile pre-paid sim with mobile number transfer from Lebara? I have unable to click "next" button after entering existing number detail.  This has been an issue since Sunday.   

Alpha3
Level 1: Cadet

How to send credit 

Burga87
Level 1: Cadet

Hi guys, I am on the centrelink payment as a carer for my mum, and times have got rough and he service is disconnected at home which I am getting onto as soon as I can, but I have run out of Data on my pre paid account and n ot getting any  response ...

Hornyshauney
Level 2: Rookie

Mum died last month and I have had nothing but bills I can't afford to recharge this fortnight. I was wondering if you could help me with this please. 

Val76
Level 2: Rookie

My simcard was disconnected but my phone number still is working with wifi connection. ¿Could I buy a sim card by internet keeping my phone number? or I necessarily have to go to a store??

Val76
Level 2: Rookie

My mobile account doesn’t work. I have tried to recharge and it is not possible

beth_kay
Level 1: Cadet

So a friend of mine is currently in the UK until december and would like to keep her Aus number on a pre-paid account. She left Aus in decmber which is when she last recharged and will be back this december. Will her number still be active then? Or w ...

Hornyshauney
Level 2: Rookie

Mum died last month and I have had nothing but bills I can't afford to recharge this fortnight. I was wondering if you could help me with this please. 

macca_au
Level 3: Gumshoe

I'm trying to remotely help my 88yo F-I-L recharge his Telstra pre-paid plan, should be easy! Go to https://www.telstra.com.au/mobile-phones/prepaid-mobiles/offers-and-rates#RCG and select the 60GB / $150 / 6-month expiry option RECHARGE button. Take ...

Bj807
Level 1: Cadet

I want to unlock prepaid...I tried to unlock from Telstra app... doesn't workI went to visit top ryde, Rhodes Telstra store to unlock it ..they asked me to call prepaid centre to unlock it..Call centre closed some reason...I want to unlock it..please ...

Pete_R
Level 3: Gumshoe

Hello anyone from Telstra, you are practically uncontactable, the robot chat is useless and no one at the Telstra Shop knows how to help me. I am unable to order a $300 Pre-Paid SIM Starter Kit on-line ( please refer to https://www.telstra.com.au/mob ...

MattDell
Level 1: Cadet

I ordered a Flip 3 mobile for an elderly relative on May 20 - 12 days agoI got an immediate confirmation email with the order number #PPST50979866Delivery was to be 3-4 days, although obviously a fe more with COVIDI have not received any further corr ...

ahrboys
Level 1: Cadet

My prepaid phone has my credit card linked to do auto top ups. I need to remove that and go back to ordinary cycled top up. I cannot find anywhere how to do this.I have spoken to someone in a help centre ..that was friutless and infuriating.

Robert_C_Cox84
Level 1: Cadet

What can I spend my $10 Extra's Credit on??

Beccar1
Level 1: Cadet

When in Coles, I asked for assistance to buy a recharge for my existing prepaid plan. I get home and it looks like they have sold me a "Telstra Pre-Paid Complete" pack with sim included. Is there a way to use this to recharge, or do I need to return ...

Whyisthissohard
Level 3: Gumshoe

Hi there, Can I purchase a Telstra pre-paid phone and put a Telstra post-paid SIM in it? I just want to buy a handset without a new plan.

LT54
Level 1: Cadet

What happens to recharge credit (that was accumulated on earlier plans) on mobile phone on a Telstra Prepaid Extra plan if we change to a Telstra Prepaid Long Life Plan ? Do you keep that recharge credit or does it disappear?

GreenGary193
Level 1: Cadet

How can’t i get my recharge working

Overseas3
Level 1: Cadet

Hello,I have tried a number of avenues to seek Telstra assistance and no one seems to be able to help me. I am a Telstra prepaid customer. I have adequate credit. I am trying to access my voicemail from the USA. I have used the Telstra 24/7 App and h ...

fefetse
Level 1: Cadet

Hi Telstra Team, I would like to find out how I can activate new mobile pre-paid sim with mobile number transfer from Lebara? I have unable to click "next" button after entering existing number detail.  This has been an issue since Sunday.   

Val76
Level 2: Rookie

My simcard was disconnected but my phone number still is working with wifi connection. ¿Could I buy a sim card by internet keeping my phone number? or I necessarily have to go to a store??

Magpie103
Level 1: Cadet

not able to use chat feature online

Kaykay1998
Level 1: Cadet

Hey ok it keeps trying to tell me ive gone over my limit I don't understand what's happening Ive never had an issue with recharging online or over the #100# thing before please help

Mejulz76
Level 1: Cadet

My 20+ year mobile number has been disconnected without my concent ...why?

Yesor
Level 1: Cadet

Please take me through the steps to change my credit card details as it is expiring before the next recharge

kram1011
Level 1: Cadet

Hi, - I want to unlock an old phone i call 132200 - they say they cant help you- I go to a telstra store - they say do it online or the phone- I go to the Unlocking tool: https://unlock.telstra.com.au/main?execution=e2s1 This then comes up with an er ...

Rainman19
Level 1: Cadet

I want to add y Bsb/acc details to My Account so I can use that option to recharge when I use the #100# service

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