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tarlcabot
Level 2: Rookie

I had a runaway app use 50gb of saved data on my $30 a month prepaid calls and data plan. it used up 100% of my data, but the phone couldn't SMS or call out unless I recharged. i recharged four days ago. I recharged again today to get the phone/sms w ...

tamik
Level 1: Cadet

Just wondering if anyone knows how to get a free recharge??

BearJulia
Level 1: Cadet

Having charged $300 0n 7/1/21. With 150 Gigabytes of data.
In 16 /1/21 Saturday morning, I have found My 142 G disappeared over night.
I try to check usage history from Telstra apps but there is any . Or I should say there is no any history at all in   ...

Muthai
Level 1: Cadet

So I have prepaid over 35 days up to and including the 35th day to 2359 which I pay for however every month for 4 years now my service gets stop 3 hours before 2359 on the 35th day which is super annoying. Why don't Telstra just say 34 days for a 35 ...

Neeraj1981
Level 1: Cadet

HiYesterday I got my new number activated and then I recharged it for $30. Got email from Telstra about my payment, it was deducted from my account but my balance is showing as Zero and getting message to recharge now. It's extremely hard to get any ...

brad107
Level 1: Cadet

I have a pre paid plan and unable to use log into the Telstra App (I went to a store and they said "it doesnt work", and no offer of assistance), I have purchased data plus packs via the `#100# number but now wanting to purchase Talk and Text plus pa ...

GamGam1
Level 1: Cadet

I'm trying to set up my pre-paid service by paying through bpay but i can't seem to find the right biller code I've tried 150979 and that doesn't seem to work does anyone know what the code is suppose to be. 

AvatarOne
Level 1: Cadet

Hi i recently topped up my prepaid account on the $150 6 month plan. 

I have just found out I am flying out to a mine that does not have a Telstra service. I won’t be able to use my service. who do I speak to regarding getting a refund. I spent hours ...

Lewisjoseph
Level 1: Cadet

Evening all,Basically, I have been with Telstra now for over four years.  I have upgraded numerous times via the early upgrade feature. Never had a problem.So on 23/12/20, I called Telstra and used the new phone feeling feature to upgrade from iPhone ...

Neeraj1981
Level 1: Cadet

Hi  I’m a regular Telstra user. I was stuck in India from February 2020 and therefore was not able to recharge my number. I got back on 10th of this month. My number is 04xx xxx xxx. Now when I’m trying to recharge my number, I’m getting error messag ...

hadii
Level 1: Cadet

I am trying to help my elderly father with a pre paid sim he has bought. The phone when switched on says a network unlocking code/pin is needed. It is a Samsung J2 pro and is 2.5 years old bought from Woolies. The new sim is a Woolies sim. He is not ...

kazmack
Level 1: Cadet

Recharge credit run out after only half hour 3 times after
I have only made a few short calls and have my credits run outhave recharged 3 times x 20 on 24 hours not happened before

Paul212
Level 1: Cadet

Why am I using my data bank when I still have 50.024GB left on my current plan. According to the app I had 200gb in my data bank but a few days later in now have 198.7GB left.

inspectorgadget
Level 2: Rookie

My low alert is set to 5Mbytes(default?),  I saw the little alert popup & went straight to telstra & logged in to recharge, but during the process It stopped working as mytelstra is not all unmetered & it drained my credit to 0. So I need to set it h ...

Thomas707-9
Level 2: Rookie

My samsung galaxy A 50 phone connected to Telstra $70 for 365 day pre paid plan does not show me how much I have left in the account. Thank-you David

chimechopz
Level 1: Cadet

I am an existing telstra customer with home phone/nbn service,what i would like to know is i have a mobile with another provider now can I link this mobile with existing number to my telstra account and obviously drop other provider ,if so whats the ...

DaffyF
Level 1: Cadet

Hi there, At the moment, I just need to be pointed in the right direction.  My mother has had the same phone for years and it has finally become too unreliable to function.  It carries an old sim card, however, that no longer fits most phones on the ...

Chaitanya1
Level 1: Cadet

I have recharged with 40$ to get 18GB on my prepaid. However it is no showing correctly.

Scrambles
Level 1: Cadet

I suspect my SIM card is playing up, so I've bought a new one for $2. But I want to make sure that when I activate it (keeping the same phone number), I won't lose the prepaid credit that I've still got left on my account. I assume any credit I have ...

Patrick77
Level 1: Cadet

I am unable to recharge my mobile 

Burdekin
Level 2: Rookie

My credit card details have changed but I have not been able to add the new card to the auto recharge facility under MyTelstra. From previous posts I see the suggested solution, from years back, was to delete the current auto recharge, and on the ren ...

ShPad
Level 1: Cadet

I am coming to the end of the 365 day pre paid plan that I paid $216 for, this time last year. I note that there is a $260 deal for the same pre paid plan - that appears to be $300 to existing customers via the recharge function within the app. My qu ...

Kingfisher29
Level 1: Cadet

How do you add a new prepaid to MyAccount? The layout of MyAccount has been updated this week and 'Add an Account' no longer appears in the Profile section.

tarlcabot
Level 2: Rookie

I had a runaway app use 50gb of saved data on my $30 a month prepaid calls and data plan. it used up 100% of my data, but the phone couldn't SMS or call out unless I recharged. i recharged four days ago. I recharged again today to get the phone/sms w ...

Devo16
Level 2: Rookie
Nkd1
Level 2: Rookie

I have been on the Telstra pre paid extra plan for a few years now and it included free calls to Canada. While recharging the other day, I noticed that the plans had changed and would need to move to the pre paid complete plan to get any calls to Can ...

mrstomo
Level 1: Cadet

When on a pre paid plan can we add an apple watch to that or do we have to be on post paid plans. Thankyou 

LizW99
Level 1: Cadet

I took out my Telestra SIM card as I was going to change my provider but then put the Telstra one back in ... do I have to do anything to re activate it or anything?? 

DG26
Level 2: Rookie

I requested a refund of the balance of one of my Telstra pre-paid mobiles due to the changed to roaming. I filled in the form and got a screen back saying they would refund in 6 weeks. That was 30/9/2020. I have heard nothing so trying to get help. I ...

Fav
Level 2: Rookie

Just got an email from Telstra telling me that my plan was going to change from 29 January. The email said 'Your current recharge... is the $30 30 day expiry and your new one is the $30 28 day expiry', yet in fact mine is the $50 365 day expiry which ...

benchmark171171
Level 2: Rookie

The Long Life Plan that was recommended yesterday to me seems just what I need , I have a question about the plan does this come with a new phone number . The mobile that was given to me is unlocked has no sim card in side as it was taken out to use ...

Rebecca110
Level 3: Gumshoe

Has anyone else spent 8wks trying to get an actual real live person with a heart beat and a voice to actually acknowledge you and help with your issue, with no communication from Telstra at all or acknowledgement, no reply to chat support no acknowle ...

Jock16
Level 2: Rookie

The auto recharge on my prepaid phones failed. The auto recharge says it is still active and will recharge next month, and the debit card has money available. How do I find out what went wrong? I've lost all the credit I had built up - can the lost c ...

TheDrews
Level 3: Gumshoe

Have 174 days left on my plan, if i recharge do i lose the 174? Thanks Drew

NABSt107
Level 1: Cadet

Hi, May I please request transferring my Optus prepaid /number to Telstra. I am authorize Telstra to proceedings Optus No. <removed> to my current prepaid Telstra No.<removed>, thank you. Any further enquiry please call me on <removed>   Regards.

Deta ...

ANNIE73
Level 1: Cadet

My name is Anthea Tracy Dimer. I have forgotten my login details. I need my email address that is registered with Telstra and password and Telstra ID number. Please call me to confirm for I don't know if I have that email address. Thank you.

Lummy43
Level 2: Rookie

Hi I want to purchase a prepaid SIM for my son, that doesnt require the use of credit card or paypal? Any ideas, thanks.

HappyPants
Level 2: Rookie

purchased physical pre-paid SIM for use in Netgear Nighthawk router purchased from Telstra.Physical SIM and purchase document both quote same 13 digit SIM number:8001xxxxx6220 The "Pre-Paid activation is underway" email from Telstra, dated 11 Nov, qu ...

rughead
Level 1: Cadet

hello, I am  stuck overseas, currently using a mobile with a different sim card. My mobile pre paid number in Australia is due to expire in 1 week. When i log into my telstra mobile account to recharge, this is not available any solution

Uvulagirl
Level 2: Rookie

I’ve noticed that my prepaid data service seems to be down since yesterday 22/10/2020 and is still down today. I’m unable to see what my balance is or recharge. Also have no mobile data while outside my house unless I connect to wifi. I can’t seem to ...

Frustrated_and_
Level 2: Rookie

I spent the last hour trying to sort out my plan, having decided that from now on a prepaid service is all I need.Tried online, then the Telstra app, and still haven't found a way to change my plan. Called and was told to go and do it on the app, and ...

0--0
Level 2: Rookie

Telstra Evoke Pro 2, Essential Pro 2 Who manufactures these phones? They have not been documented on the ZTE site, or announced on ZTE Facebook, so they might be Alcatel. Telstra does not bother mentioning VoLTE, so I assume they all do it now.

SKC21
Level 2: Rookie

I'm looking at updating my phone plan from the Telstra prepaid freedom plus. I currently have a LOT of recharge credit to use up. My current understanding is I can only use it on calls not data. What options can I use it on? If I use it for calls wha ...

Mj_R
Level 2: Rookie

Hi, I have a prepaid mobile & I use the prepaid max recharge I think, it gives me 20gb data. I have accumulated a data bank of the max allowed of 200gb.My data level never really goes below 10gb as I only online shop so it doesn't use it all in the m ...

davidc7
Level 1: Cadet
audacious
Level 2: Rookie

What exactly does partial refund mean? Will I get the whole of my prepaid balance refunded re the October changes?

directdonkey3
Level 2: Rookie

My pre paid sim card randomly stopped working, tried it in multiple phones it is confirmed the sim card.  I got a replacement sim and tried setting it up and transferring my old phone number which I need to login to all my accounts for everything as ...

a_e_d
Level 1: Cadet

Hi there,  I had to purchase a new SIM card. I'm already with telstra and need to keep my old telstra number. Apparently to do this I need to either activate online and get a text on my number (I don't have the SIM), or call telstra (I can't get thro ...

Muthai
Level 1: Cadet

So I have prepaid over 35 days up to and including the 35th day to 2359 which I pay for however every month for 4 years now my service gets stop 3 hours before 2359 on the 35th day which is super annoying. Why don't Telstra just say 34 days for a 35 ...

brad107
Level 1: Cadet

I have a pre paid plan and unable to use log into the Telstra App (I went to a store and they said "it doesnt work", and no offer of assistance), I have purchased data plus packs via the `#100# number but now wanting to purchase Talk and Text plus pa ...

inspectorgadget
Level 2: Rookie

My low alert is set to 5Mbytes(default?),  I saw the little alert popup & went straight to telstra & logged in to recharge, but during the process It stopped working as mytelstra is not all unmetered & it drained my credit to 0. So I need to set it h ...

chimechopz
Level 1: Cadet

I am an existing telstra customer with home phone/nbn service,what i would like to know is i have a mobile with another provider now can I link this mobile with existing number to my telstra account and obviously drop other provider ,if so whats the ...

Burdekin
Level 2: Rookie

My credit card details have changed but I have not been able to add the new card to the auto recharge facility under MyTelstra. From previous posts I see the suggested solution, from years back, was to delete the current auto recharge, and on the ren ...

asdfasdfasdfa12
Level 1: Cadet

What do I say on the phone to talk to an operator? I've tried 3 different combinations of options and each time I get sent an SMS with "more information". If I try to activate my sim online it tells me to call the phone number if I'm moving from Tels ...

MW37
Level 1: Cadet
mizy
Level 1: Cadet

How can I get free data for my mobile 

KRATZY01
Level 1: Cadet

I did I recharge yesterday it went good was done. Then it was taken away. Somehow. No idea how please helpi have voucher still so yeah let know what ya need 

Dennis59
Level 1: Cadet

My pre paid account has expired on 5/12 because direct debit was not taken even though funds were available. I now have no service and no way to contact a person to fix my problem

Spunky3
Level 1: Cadet

I have been trying to activate a new sim for 5 days and keep getting to the end to be told you are having technical difficulties and try again later ...help its now 5 days and I need to use the phone ?

nolette
Level 1: Cadet

How to cancel online pre-order for iphone 12 pro max.

Michelle721
Level 1: Cadet

Can someone answer my questions please

kate0
Level 1: Cadet

I wanted to choose an eSIM and can never find a ‘Add a new Pre-paid service’. in my app service screen. please help

DavidSl
Level 1: Cadet

Trying to get MyTelstra message/chat support to activate new sim and replace this with my old number which had previously expired. For some reason they can't activate the new sim card and it is taking almost 5 weeks now to get it sorted with the app ...

esyelir
Level 1: Cadet

Hi all, i preordered the iPhone 12 pro on Friday October the 23rd not realising it wasn't the 12 Pro Max and messaged the live chat system within 24 hours to cancel the order. I spoke to 'PJ' and they said the cancellation would be processed on the 2 ...

amfp
Level 1: Cadet

Hello,Is there any news on Telstra One Number being available on Pre-Paid mobile plans?it seems a little silly that you are not locked in to a contract with One Number, and you can come and go month to month, yet you have to have it on a contracted p ...

Jeff500
Level 1: Cadet

Can one number be used on my prepaid plan for my cellular apple watch?

Bo24
Level 1: Cadet

Why did I lose all my data when I recharged my prepaid phone early on day of expiry

Bigmuz79
Level 1: Cadet

My data is going very quickly

LeeGraham3219
Level 1: Cadet
MTMServices
Level 1: Cadet

Not a technology  person, I have always used the $30 Pre-Paid plan, and for the first time in 4 years.For the very first time I have Data Zero 22 Days left with Credits $35.85 ? Don't understand.I did a $10 top up thinking I would get some data back, ...

Pliny
Level 3: Gumshoe

Hi all,When will "chat" "message" be turned back on.It's been 6 months now. I have a couple of expired sim cards I wish to have cancelled"Codi the virtual assistant" just can't deal with my query.  Cheers Pliny

Gboy2
Level 1: Cadet

Hi, I need to get a sim to control a device at home, I only want to receive calls and don't need any data.  What would be the cheapest option?Thank you for your attention. Gboy2

KizzaBee
Level 1: Cadet

I want to change my plan that I'm on to another plan that I want but if I do that will my remaining credit and data roll over to the new selected plan or will it get wiped? Can you do please help me? 

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