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iamTezr
Level 1: Cadet

So i receiving a email on 03/09 stating that there'll be changes to my service. In particular Telstra Air and International roaming which is why I still have my prepaid service. I submitted the refund request which only notification I received was 'T ...

Rigpiglet
Level 1: Cadet

Hi all, this morning i have received 2 calls from a Megan at Telstra. These calls are pre-recorded saying my Telstra account has been breached and will be cut off within 24 hours.These calls are coming on a Telstra number they just gave me last week. ...

Mark296
Level 1: Cadet

How do I order a replacement SIM card ?
My prepaid mobile number is now disconnected due to me not recharging about 3-5 months ago I'm needing the mobile number and to reactivate it how do I go about that?

rockoyster
Level 4: Private Eye

Hi Folks,  After reading this news item https://crowdsupport.telstra.com.au/t5/services-kb/we-re-phasing-out-a-few-pre-paid-features/ta-p/893474 I lodge a request for a refund of my outstanding pre-paid plan credit as the revised pre-paid plans are n ...

Aa7975
Level 1: Cadet

Hi,does anyone have and idea if Telstra have any plans to allow One Number for Apple watches with a pre-paid plan? The last update I can find was from Jun-19.Thanks

Tigertimkin
Level 1: Cadet

At present I am with prepaid Boost, I would like to change to prepaid Telstra with a different phone number.

Frustrated_and_
Level 1: Cadet

I spent the last hour trying to sort out my plan, having decided that from now on a prepaid service is all I need.Tried online, then the Telstra app, and still haven't found a way to change my plan. Called and was told to go and do it on the app, and ...

Rkyk
Level 1: Cadet

My service was recently disconnected and I was wondering how I can get it back. I've been in lockdown and so haven't needed to recharge and I didn't get any warnings that I was going to be disconnected. I need the number for 2FA. I have spoken to onl ...

DAVENPB
Level 1: Cadet

Why was my prepaid number suspended. I was regularly paying the bill When I try to recharge it again I get this message It looks like that number has been suspended or cancelledPlease make sure you have entered the correct number. If you are still ex ...

Frustrated_and_
Level 1: Cadet

I spent the last hour trying to sort out my plan, having decided that from now on a prepaid service is all I need.Tried online, then the Telstra app, and still haven't found a way to change my plan. Called and was told to go and do it on the app, and ...

0--0
Level 2: Rookie

Telstra Evoke Pro 2, Essential Pro 2 Who manufactures these phones? They have not been documented on the ZTE site, or announced on ZTE Facebook, so they might be Alcatel. Telstra does not bother mentioning VoLTE, so I assume they all do it now.

SKC21
Level 2: Rookie

I'm looking at updating my phone plan from the Telstra prepaid freedom plus. I currently have a LOT of recharge credit to use up. My current understanding is I can only use it on calls not data. What options can I use it on? If I use it for calls wha ...

Mj_R
Level 2: Rookie

Hi, I have a prepaid mobile & I use the prepaid max recharge I think, it gives me 20gb data. I have accumulated a data bank of the max allowed of 200gb.My data level never really goes below 10gb as I only online shop so it doesn't use it all in the m ...

davidc7
Level 1: Cadet
audacious
Level 1: Cadet

What exactly does partial refund mean? Will I get the whole of my prepaid balance refunded re the October changes?

directdonkey3
Level 2: Rookie

My pre paid sim card randomly stopped working, tried it in multiple phones it is confirmed the sim card.  I got a replacement sim and tried setting it up and transferring my old phone number which I need to login to all my accounts for everything as ...

a_e_d
Level 1: Cadet

Hi there,  I had to purchase a new SIM card. I'm already with telstra and need to keep my old telstra number. Apparently to do this I need to either activate online and get a text on my number (I don't have the SIM), or call telstra (I can't get thro ...

SandyleeYB
Level 1: Cadet

We are a not for profit organisation and we need to put sim cards in our support workers tablets to use for both call, (and Texts) and data. Some people will use much more than others who are primarily using WIFI. So data sharing is a must. Is there ...

Deano1982
Level 3: Gumshoe

Hi,I recently purchased a new mobile phone outright for a family member. We then changed the pre paid plan to, what i thought was a $150/6month Pre-Paid complete. However a few days later i discovered that the staff member had actually put the phone ...

iamTezr
Level 1: Cadet

So i receiving a email on 03/09 stating that there'll be changes to my service. In particular Telstra Air and International roaming which is why I still have my prepaid service. I submitted the refund request which only notification I received was 'T ...

DAVENPB
Level 1: Cadet

Why was my prepaid number suspended. I was regularly paying the bill When I try to recharge it again I get this message It looks like that number has been suspended or cancelledPlease make sure you have entered the correct number. If you are still ex ...

KDas
Level 1: Cadet

When I am login in to Telstra My Account with my username and password it is getting logged in successfully but showing me a message as 'Add your Telstra accounts'. Clicking on the 'Add an Account' button the system is navigated to next page showing ...

Bo24
Level 1: Cadet

Why did I lose all my data when I recharged my prepaid phone early on day of expiry

Bigmuz79
Level 1: Cadet

My data is going very quickly

LeeGraham3219
Level 1: Cadet
MTMServices
Level 1: Cadet

Not a technology  person, I have always used the $30 Pre-Paid plan, and for the first time in 4 years.For the very first time I have Data Zero 22 Days left with Credits $35.85 ? Don't understand.I did a $10 top up thinking I would get some data back, ...

Pliny
Level 3: Gumshoe

Hi all,When will "chat" "message" be turned back on.It's been 6 months now. I have a couple of expired sim cards I wish to have cancelled"Codi the virtual assistant" just can't deal with my query.  Cheers Pliny

Gboy2
Level 1: Cadet

Hi, I need to get a sim to control a device at home, I only want to receive calls and don't need any data.  What would be the cheapest option?Thank you for your attention. Gboy2

KizzaBee
Level 1: Cadet

I want to change my plan that I'm on to another plan that I want but if I do that will my remaining credit and data roll over to the new selected plan or will it get wiped? Can you do please help me? 

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