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saffronhetero
Level 1: Cadet

Hi everyone! I'd like to change my Prepaid Max to Prepaid Long Life Plus. I still have over than 100GB of data on my data bank with this plan. Will this data roll over to my new Prepaid Long Life Plus plan? According to Telstra when I chatted with th ...

Uvulagirl
Level 2: Rookie

I’ve noticed that my prepaid data service seems to be down since yesterday 22/10/2020 and is still down today. I’m unable to see what my balance is or recharge. Also have no mobile data while outside my house unless I connect to wifi. I can’t seem to ...

Jeff500
Level 1: Cadet

Can one number be used on my prepaid plan for my cellular apple watch?

Ged60
Level 1: Cadet

I have just learned that my problem has already been encountered by many others...annual prepaid recharge beginning from today rather than when my current plan expires next month. Home page clearly shows my current plan expiry date and shows 366 more ...

Simo70
Level 1: Cadet
ger9066
Level 1: Cadet

When I try to activate a prepaid SIM card online it gets as far as I'd verification and tells me that my I'd details are incorrect and won't go any further. I've spent more time than any moral person should trying to find a phone number to call Telst ...

Kaye8
Level 1: Cadet

My telstra app won't show my usage and remaining credit 

Tornadomech
Level 1: Cadet

Can the credit from telstra be transferred to Boost? As my telstra prepaid sim got a problem. First time & 2nd time call is getting disconnected always. only it is going for the 3rd time. i am looking for a long term yearly cheap plan in prepaid. i h ...

rockoyster
Level 4: Private Eye

Hi Folks,  After reading this news item https://crowdsupport.telstra.com.au/t5/services-kb/we-re-phasing-out-a-few-pre-paid-features/ta-p/893474 I lodge a request for a refund of my outstanding pre-paid plan credit as the revised pre-paid plans are n ...

Cliff080450
Level 1: Cadet

Last four times I have put a prepaid voucher recharge through the expity date comes up one year away (e.g. recharged 21 Oct 2020 expires one year and one day from then 22 October 2021. When I check the #100# it confirms only 28 days expiry 18 October ...

iamTezr
Level 1: Cadet

So i receiving a email on 03/09 stating that there'll be changes to my service. In particular Telstra Air and International roaming which is why I still have my prepaid service. I submitted the refund request which only notification I received was 'T ...

Rigpiglet
Level 1: Cadet

Hi all, this morning i have received 2 calls from a Megan at Telstra. These calls are pre-recorded saying my Telstra account has been breached and will be cut off within 24 hours.These calls are coming on a Telstra number they just gave me last week. ...

Mark296
Level 1: Cadet

How do I order a replacement SIM card ?
My prepaid mobile number is now disconnected due to me not recharging about 3-5 months ago I'm needing the mobile number and to reactivate it how do I go about that?

Aa7975
Level 1: Cadet

Hi,does anyone have and idea if Telstra have any plans to allow One Number for Apple watches with a pre-paid plan? The last update I can find was from Jun-19.Thanks

Tigertimkin
Level 1: Cadet

At present I am with prepaid Boost, I would like to change to prepaid Telstra with a different phone number.

Frustrated_and_
Level 2: Rookie

I spent the last hour trying to sort out my plan, having decided that from now on a prepaid service is all I need.Tried online, then the Telstra app, and still haven't found a way to change my plan. Called and was told to go and do it on the app, and ...

Rkyk
Level 1: Cadet

My service was recently disconnected and I was wondering how I can get it back. I've been in lockdown and so haven't needed to recharge and I didn't get any warnings that I was going to be disconnected. I need the number for 2FA. I have spoken to onl ...

DAVENPB
Level 1: Cadet

Why was my prepaid number suspended. I was regularly paying the bill When I try to recharge it again I get this message It looks like that number has been suspended or cancelledPlease make sure you have entered the correct number. If you are still ex ...

tingletangle
Level 1: Cadet

"Please fill out the details in the link by 20 October 2020 to request a partial refund. We will refund the remaining balance on your service as at the date of request. Please allow up to 6 weeks for your cheque to be received.Once refunded you will ...

Vindrash
Level 2: Rookie

Today I recharged with $40 on my phone, tried to send a text which didn't work. So I recharged again thinking it didn't process the first time and it's still not working. Took the $80 out of my account though. 

aik1
Level 1: Cadet

I went to Coles, bought 30$ "telstra sim kit", tried activating - got an error and suggestion to contact support. I did so, after a while we ported the number and while doing so, I told the support person that I want "Long Life Plus" with 6 month exp ...

0--0
Level 2: Rookie

Telstra Evoke Pro 2, Essential Pro 2 Who manufactures these phones? They have not been documented on the ZTE site, or announced on ZTE Facebook, so they might be Alcatel. Telstra does not bother mentioning VoLTE, so I assume they all do it now.

Tommygun1989
Level 1: Cadet

Where can I get my part code for my Sim card

SKC21
Level 2: Rookie

I'm looking at updating my phone plan from the Telstra prepaid freedom plus. I currently have a LOT of recharge credit to use up. My current understanding is I can only use it on calls not data. What options can I use it on? If I use it for calls wha ...

Uvulagirl
Level 2: Rookie

I’ve noticed that my prepaid data service seems to be down since yesterday 22/10/2020 and is still down today. I’m unable to see what my balance is or recharge. Also have no mobile data while outside my house unless I connect to wifi. I can’t seem to ...

Frustrated_and_
Level 2: Rookie

I spent the last hour trying to sort out my plan, having decided that from now on a prepaid service is all I need.Tried online, then the Telstra app, and still haven't found a way to change my plan. Called and was told to go and do it on the app, and ...

0--0
Level 2: Rookie

Telstra Evoke Pro 2, Essential Pro 2 Who manufactures these phones? They have not been documented on the ZTE site, or announced on ZTE Facebook, so they might be Alcatel. Telstra does not bother mentioning VoLTE, so I assume they all do it now.

SKC21
Level 2: Rookie

I'm looking at updating my phone plan from the Telstra prepaid freedom plus. I currently have a LOT of recharge credit to use up. My current understanding is I can only use it on calls not data. What options can I use it on? If I use it for calls wha ...

Mj_R
Level 2: Rookie

Hi, I have a prepaid mobile & I use the prepaid max recharge I think, it gives me 20gb data. I have accumulated a data bank of the max allowed of 200gb.My data level never really goes below 10gb as I only online shop so it doesn't use it all in the m ...

davidc7
Level 1: Cadet
audacious
Level 1: Cadet

What exactly does partial refund mean? Will I get the whole of my prepaid balance refunded re the October changes?

directdonkey3
Level 2: Rookie

My pre paid sim card randomly stopped working, tried it in multiple phones it is confirmed the sim card.  I got a replacement sim and tried setting it up and transferring my old phone number which I need to login to all my accounts for everything as ...

a_e_d
Level 1: Cadet

Hi there,  I had to purchase a new SIM card. I'm already with telstra and need to keep my old telstra number. Apparently to do this I need to either activate online and get a text on my number (I don't have the SIM), or call telstra (I can't get thro ...

SandyleeYB
Level 1: Cadet

We are a not for profit organisation and we need to put sim cards in our support workers tablets to use for both call, (and Texts) and data. Some people will use much more than others who are primarily using WIFI. So data sharing is a must. Is there ...

Deano1982
Level 3: Gumshoe

Hi,I recently purchased a new mobile phone outright for a family member. We then changed the pre paid plan to, what i thought was a $150/6month Pre-Paid complete. However a few days later i discovered that the staff member had actually put the phone ...

Kristy2020
Level 2: Rookie

Can anyone please help me unlock my Samsung a20 mobile phone?I have messaged via the Telstra app and after multiple tries of my IMEI the lady said that my phone is not listed and must not be a Telstra device.After I explained I bought the phone from ...

Dev_21
Level 2: Rookie

Hi, I am currently on Telstra prepaid max, 40aud for 35 days and 20GB for use. I am still stranded overseas due to covid 19 since March, and have been paying for the service and i ended up with 167GB/200GB data now. I would like to stop paying for th ...

Leleman
Level 1: Cadet

When leaving Australia for 12 months I revert from Pre-paid Max to Pre-paid Long life plus  in order to keep my number and change back to Pre-paid Max upon my return.  Am I correct in reading that the change back  is no longer possible ?   If so, how ...

cat122
Level 1: Cadet

i am on the telstra prepaid max $30 per month and usually have a couple of gb of data left. This month i have run out already with 2 weeks left on my acc. I checked out my usage on the my telstra app and i seen something very strange on my calls hist ...

Woodie985
Level 2: Rookie

I am on telstra pre-paid max, for several years I have been able to set up a monthly recharge (same day each month). I recently changed debit cards associated with my account (by cancelling auto recharge and conducting a new recharge as always). Howe ...

RVR-80s
Level 2: Rookie

I have a Telstra Pre-Paid Max and has a 30$ monthly auto-recharge setup. I want to know if I can do a recharge to get only my "Extra Credit" topped up (for making calls on country not in the free list), rather than doing a full plan recharge? Also wh ...

Catweazlesenior
Level 1: Cadet

I have Prepaid Max and recharge annually to get 150Gb data and unlimited calls.  If data is used before expiry date, can calls and text messages still be made?

disillusion
Level 3: Gumshoe

Hi There,I Yesterday I received my prepaid SIM which cost $19 discounted from $30 for first month.I also paid another month in advance of $30.00 however this payment does not show up anywhere. my receipt shows expiry 19/9/20 but I have actually paid ...

KoSteal
Level 2: Rookie

Hi guys, I just bought a $40 SIM card for my little sister 2 days ago for her new phone. I came home and activated it. In my activation process I saw somewhere it says that the SIM card would have a balance of $40 and data of 17GB + 18GB bonus. It ha ...

Frame-50
Level 1: Cadet

Please advise how to change from a post-paid mobile to a pre-paid mobile and keep my same number -  thank you 

Boss777
Level 2: Rookie

Pre-paid   Options Telstra Pre-Paid Extra FAQ'sWhat are the key benefits of Telstra Pre-Paid Extra™?
With this new offer, you get heaps of included data.
- $30 get 2.5GB
- $40 get 5GB
- $50 get 7.5GB
- $60 get 10GB
All for use in Australia within 28 days.

W ...

wildtales
Level 5: Eagle Eye

My recharge is due on 11th August. If I recharge today does my next recharge say for 12 months, the $300 recharge, does my next recharge fall on 21 July 2021? Thanks

Joey10
Level 3: Gumshoe

My plan is prepaid max now, and I saw the data promotion for prepaid complete. If I change my plan from max to complete for now, may I know can I change back to max in future please. Thank you

PP251
Level 2: Rookie

Hi, I've just tried to activate a prepaid SIM - I get an error message saying the SIM is either already activated or has expired (expiry date is another month away). The online help only let me link a problem to an existing Telstra account and not th ...

Jeff500
Level 1: Cadet

Can one number be used on my prepaid plan for my cellular apple watch?

DAVENPB
Level 1: Cadet

Why was my prepaid number suspended. I was regularly paying the bill When I try to recharge it again I get this message It looks like that number has been suspended or cancelledPlease make sure you have entered the correct number. If you are still ex ...

KDas
Level 1: Cadet

When I am login in to Telstra My Account with my username and password it is getting logged in successfully but showing me a message as 'Add your Telstra accounts'. Clicking on the 'Add an Account' button the system is navigated to next page showing ...

Bo24
Level 1: Cadet

Why did I lose all my data when I recharged my prepaid phone early on day of expiry

Bigmuz79
Level 1: Cadet

My data is going very quickly

LeeGraham3219
Level 1: Cadet
MTMServices
Level 1: Cadet

Not a technology  person, I have always used the $30 Pre-Paid plan, and for the first time in 4 years.For the very first time I have Data Zero 22 Days left with Credits $35.85 ? Don't understand.I did a $10 top up thinking I would get some data back, ...

Pliny
Level 3: Gumshoe

Hi all,When will "chat" "message" be turned back on.It's been 6 months now. I have a couple of expired sim cards I wish to have cancelled"Codi the virtual assistant" just can't deal with my query.  Cheers Pliny

Gboy2
Level 1: Cadet

Hi, I need to get a sim to control a device at home, I only want to receive calls and don't need any data.  What would be the cheapest option?Thank you for your attention. Gboy2

KizzaBee
Level 1: Cadet

I want to change my plan that I'm on to another plan that I want but if I do that will my remaining credit and data roll over to the new selected plan or will it get wiped? Can you do please help me? 

Chopperreid63
Level 1: Cadet
creditMe2Uany
Level 1: Cadet

https://crowdsupport.telstra.com.au/t5/services-kb/we-re-phasing-out-a-few-pre-paid-features/ta-p/893478 How is the partial refund calculation made?Why a partial refund when Telstra is the one withdrawing the services?Why not a full refund of the cre ...

LukeRevolution
Level 1: Cadet

When the terms and conditions say: "Calls + Text + MMS + MessageBank®To standard Australian numbers" does this include 1800 and 13 numbers?  

KT721
Level 1: Cadet

I can't find anythin in my account

Herodotus
Level 2: Rookie

I have been on contract with JB Hfi since last year when I purchased my phone. That contract has thankfully expired and I have spent literally hours roaming the terribly confusing My Telstra app that only offers Upgrades to my plan. I want to DOWNGRA ...

why_oh_why_oh_w
Level 1: Cadet

How is this acceptable? I am living abroad and rely on my Telstra sim to confirm my identity online. This includes important things like bank transfers. Today I discovered my sim is no longer connected. I cannot approve bank payments.  After searchin ...

jus79
Level 1: Cadet

I have an iphone watch it does do cellular. I had number sharing with Optus Post-Paid. I am wondering if Telstra Pre-Paid has this feature.

Betty12321
Level 1: Cadet

My phone was stolen. I need to downlaod all info on call logs for the past 3 months. How do I do this please? 

Quad19
Level 1: Cadet

msc3
Level 1: Cadet

I suddenly do not have access to Message Bank Call Back on my mobile phone. Messages are translated and sent to me via text instead. I have not switched plans or made changes to any of the settings on my phone. Telstra are phasing out some features o ...

Miggsy
Level 1: Cadet

On 19 September I went online and  purchased a $40 recharge on my Apple I phone pre paid. The transaction was accepted and I printed the  receipt, which showed recharge successful. On checking my account balance at the time via 1258888, the balance h ...

bj10au
Level 1: Cadet

I have over $650 of Recharge Credit on my Telstra Pre-paid mobile plan. I had built up and retained this credit to use for the purchase of Telstra International browse plus packs when I next travel oversea (whenever that may be).Telstra have recently ...

JEL1101
Level 1: Cadet

Did anyone else receive notification from Telstra that Pre-paid Max is no longer available as of October? I did but can't find it now.  it said if I changed plans before 30 September I would get a credit for next 12 months but there's nothing on the ...

Mark1952
Level 1: Cadet

My Telstra Mobile was set to recharge $30 on the 27th of each month. When it did this the recharge was valid until the 27th of the next month. After April this appears to have changed. The recharge is only good for 28 days; just like the manual recha ...

pogo72
Level 1: Cadet

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