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Frank023
Level 1: Cadet

Hi, I changed my pre-paid mobile plan to 'long-life' and paid the bill. However, I cannot find any information about my mobile account. Any help will be appreciated.

blondy2
Level 1: Cadet

ORDER CREATION DATE28 November 2020Order number:1-2751331613896Order status:On holdWhat does this mean ON HOLD I brought a new phone i want to change from Vodafone to Telstra did all that was required on the 28 November 1.30pm today 30th 8.50pm still ...

Katie019
Level 1: Cadet

May i know if I change $30 monthly pprepaid to 30/150GB yearly plan, can my left data be rolled over on the new plan  and also can I keep my phone number instead?

Xoeyb
Level 1: Cadet

I am stuck overseas and since then I am going through this pain of dealing with Telstra support. They are too lazy and dumb. Every time someone comes and asks you what is the issue instead of reading conversation history. Or they come telling you tha ...

Smoczyca
Level 1: Cadet

How do you change your credit card details on a pre-paid plan???? I have followed the instructions given on other similar posts and the options I am directed to select simply do not exist on the screen I am looking at. I have clicked on the set up di ...

hawk8
Level 1: Cadet

Can anyone advise how to access an e-sim via My Telstra app, have followed the instructions, but in service can find no mention of adding a pre paid. Contract has just expired on both mobiles and decided best value is a prepaid sim

RubyDoob
Level 1: Cadet

The length of voicemail recordings used to be 5mins and now callers can only leave a 30second voice message! How can I change voicemail length back to 5min recording time? (Am on a Telstra Pre-Paid Max plan)

Rebecca110
Level 2: Rookie

Has anyone else spent 8wks trying to get an actual real live person with a heart beat and a voice to actually acknowledge you and help with your issue, with no communication from Telstra at all or acknowledgement, no reply to chat support no acknowle ...

Dan2021
Level 1: Cadet

Hi there, Just wandering if anyone know about prepaid $300 for a year.
Can I buy the  $300 for $240 Black Friday deal and recharge to my current yearly prepaid number which is start use last year?

Bpoynter86
Level 1: Cadet

Hi, I've tried recharging my mobile prepaid via the #100# number and the Telstra app but it tells me, "sorry we are having trouble processing your request, try again later".  Does anyone have advice on what to do next  

Grumpster13
Level 1: Cadet

what type of data is stored in data bank, that is - movies download/music photos etc. If I download a movie into data bank does it use up my credit?????

3houndmumma
Level 1: Cadet

Can anyone tell me if I can keep my number if i change from post pay (monthly bills) to pre-pay? Thanks!!

Kingfisher29
Level 1: Cadet

How do you add a new prepaid to MyAccount? The layout of MyAccount has been updated this week and 'Add an Account' no longer appears in the Profile section.

KingBeatz
Level 1: Cadet

Hi there, I am an international student. I want to Order a prepaid sim from Telstra's but when I checkout online after entering my address it asks me for credit assessment details and only allows to choose between Australian Drivers Licence or Passpo ...

010101
Level 1: Cadet

Hi, i am reaching out to see if anybody else is having a nightmare with Telstra billing and attempting to do a plan change.I will start from the beginning, I have moved overseas for the next year or so, I have a pre paid plan from JBHIFI which expire ...

Jing20
Level 1: Cadet

Hi, I am holding a pre-paid Telstra card. For some reason, I would like to change my phone number but I don't want to change anything else like I don't want to buy a new pre-paid card or change to a sim-plan. Is it possible just simply change my numb ...

Nans
Level 2: Rookie

I am using the pre-paid extra currently.  I got some data left in the data bank and just wondering if that's possible to transfer to pre paid complete from pre-paid extra and keep using same number after finish my pre paid extra data? Because you  wi ...

Simba7
Level 1: Cadet

I’m on a plan and it runs out in December I want to go on prepaid

Kaye8
Level 1: Cadet

My telstra app won't show my usage and remaining credit 

Ich2
Level 1: Cadet

Hi All,Four days ago i purchased an additional pre-paid phone, which I would like to add to my Telstra App.It didn't link automatically.Therefore I called the helpline. This one kicked me out several times as it needed a real person to deal with that ...

b25969280
Level 2: Rookie

For those of us who. submitted requests for refunds of prepaid credits (mine were submitted on 18 Oct  2020 before the cutoff date of 20 Oct 2020) -as per Ashliem's (https://crowdsupport.telstra.com.au/t5/user/viewprofilepage/user-id/669882393) msg o ...

iamTezr
Level 2: Rookie

So i receiving a email on 03/09 stating that there'll be changes to my service. In particular Telstra Air and International roaming which is why I still have my prepaid service. I submitted the refund request which only notification I received was 'T ...

Rebecca110
Level 2: Rookie

Has anyone else spent 8wks trying to get an actual real live person with a heart beat and a voice to actually acknowledge you and help with your issue, with no communication from Telstra at all or acknowledgement, no reply to chat support no acknowle ...

NABSt107
Level 1: Cadet

Hi, May I please request transferring my Optus prepaid /number to Telstra. I am authorize Telstra to proceedings Optus No. <removed> to my current prepaid Telstra No.<removed>, thank you. Any further enquiry please call me on <removed>   Regards.

Deta ...

Lummy43
Level 2: Rookie

Hi I want to purchase a prepaid SIM for my son, that doesnt require the use of credit card or paypal? Any ideas, thanks.

HappyPants
Level 2: Rookie

purchased physical pre-paid SIM for use in Netgear Nighthawk router purchased from Telstra.Physical SIM and purchase document both quote same 13 digit SIM number:8001xxxxx6220 The "Pre-Paid activation is underway" email from Telstra, dated 11 Nov, qu ...

rughead
Level 1: Cadet

hello, I am  stuck overseas, currently using a mobile with a different sim card. My mobile pre paid number in Australia is due to expire in 1 week. When i log into my telstra mobile account to recharge, this is not available any solution

Uvulagirl
Level 2: Rookie

I’ve noticed that my prepaid data service seems to be down since yesterday 22/10/2020 and is still down today. I’m unable to see what my balance is or recharge. Also have no mobile data while outside my house unless I connect to wifi. I can’t seem to ...

Frustrated_and_
Level 2: Rookie

I spent the last hour trying to sort out my plan, having decided that from now on a prepaid service is all I need.Tried online, then the Telstra app, and still haven't found a way to change my plan. Called and was told to go and do it on the app, and ...

0--0
Level 2: Rookie

Telstra Evoke Pro 2, Essential Pro 2 Who manufactures these phones? They have not been documented on the ZTE site, or announced on ZTE Facebook, so they might be Alcatel. Telstra does not bother mentioning VoLTE, so I assume they all do it now.

SKC21
Level 2: Rookie

I'm looking at updating my phone plan from the Telstra prepaid freedom plus. I currently have a LOT of recharge credit to use up. My current understanding is I can only use it on calls not data. What options can I use it on? If I use it for calls wha ...

Mj_R
Level 2: Rookie

Hi, I have a prepaid mobile & I use the prepaid max recharge I think, it gives me 20gb data. I have accumulated a data bank of the max allowed of 200gb.My data level never really goes below 10gb as I only online shop so it doesn't use it all in the m ...

davidc7
Level 1: Cadet
audacious
Level 2: Rookie

What exactly does partial refund mean? Will I get the whole of my prepaid balance refunded re the October changes?

directdonkey3
Level 2: Rookie

My pre paid sim card randomly stopped working, tried it in multiple phones it is confirmed the sim card.  I got a replacement sim and tried setting it up and transferring my old phone number which I need to login to all my accounts for everything as ...

a_e_d
Level 1: Cadet

Hi there,  I had to purchase a new SIM card. I'm already with telstra and need to keep my old telstra number. Apparently to do this I need to either activate online and get a text on my number (I don't have the SIM), or call telstra (I can't get thro ...

SandyleeYB
Level 1: Cadet

We are a not for profit organisation and we need to put sim cards in our support workers tablets to use for both call, (and Texts) and data. Some people will use much more than others who are primarily using WIFI. So data sharing is a must. Is there ...

Deano1982
Level 3: Gumshoe

Hi,I recently purchased a new mobile phone outright for a family member. We then changed the pre paid plan to, what i thought was a $150/6month Pre-Paid complete. However a few days later i discovered that the staff member had actually put the phone ...

Kristy2020
Level 2: Rookie

Can anyone please help me unlock my Samsung a20 mobile phone?I have messaged via the Telstra app and after multiple tries of my IMEI the lady said that my phone is not listed and must not be a Telstra device.After I explained I bought the phone from ...

Dev_21
Level 2: Rookie

Hi, I am currently on Telstra prepaid max, 40aud for 35 days and 20GB for use. I am still stranded overseas due to covid 19 since March, and have been paying for the service and i ended up with 167GB/200GB data now. I would like to stop paying for th ...

Leleman
Level 1: Cadet

When leaving Australia for 12 months I revert from Pre-paid Max to Pre-paid Long life plus  in order to keep my number and change back to Pre-paid Max upon my return.  Am I correct in reading that the change back  is no longer possible ?   If so, how ...

cat122
Level 1: Cadet

i am on the telstra prepaid max $30 per month and usually have a couple of gb of data left. This month i have run out already with 2 weeks left on my acc. I checked out my usage on the my telstra app and i seen something very strange on my calls hist ...

Woodie985
Level 2: Rookie

I am on telstra pre-paid max, for several years I have been able to set up a monthly recharge (same day each month). I recently changed debit cards associated with my account (by cancelling auto recharge and conducting a new recharge as always). Howe ...

RVR-80s
Level 2: Rookie

I have a Telstra Pre-Paid Max and has a 30$ monthly auto-recharge setup. I want to know if I can do a recharge to get only my "Extra Credit" topped up (for making calls on country not in the free list), rather than doing a full plan recharge? Also wh ...

Catweazlesenior
Level 1: Cadet

I have Prepaid Max and recharge annually to get 150Gb data and unlimited calls.  If data is used before expiry date, can calls and text messages still be made?

disillusion
Level 3: Gumshoe

Hi There,I Yesterday I received my prepaid SIM which cost $19 discounted from $30 for first month.I also paid another month in advance of $30.00 however this payment does not show up anywhere. my receipt shows expiry 19/9/20 but I have actually paid ...

KoSteal
Level 2: Rookie

Hi guys, I just bought a $40 SIM card for my little sister 2 days ago for her new phone. I came home and activated it. In my activation process I saw somewhere it says that the SIM card would have a balance of $40 and data of 17GB + 18GB bonus. It ha ...

Xoeyb
Level 1: Cadet

I am stuck overseas and since then I am going through this pain of dealing with Telstra support. They are too lazy and dumb. Every time someone comes and asks you what is the issue instead of reading conversation history. Or they come telling you tha ...

Smoczyca
Level 1: Cadet

How do you change your credit card details on a pre-paid plan???? I have followed the instructions given on other similar posts and the options I am directed to select simply do not exist on the screen I am looking at. I have clicked on the set up di ...

hawk8
Level 1: Cadet

Can anyone advise how to access an e-sim via My Telstra app, have followed the instructions, but in service can find no mention of adding a pre paid. Contract has just expired on both mobiles and decided best value is a prepaid sim

RubyDoob
Level 1: Cadet

The length of voicemail recordings used to be 5mins and now callers can only leave a 30second voice message! How can I change voicemail length back to 5min recording time? (Am on a Telstra Pre-Paid Max plan)

Ich2
Level 1: Cadet

Hi All,Four days ago i purchased an additional pre-paid phone, which I would like to add to my Telstra App.It didn't link automatically.Therefore I called the helpline. This one kicked me out several times as it needed a real person to deal with that ...

Spunky3
Level 1: Cadet

I have been trying to activate a new sim for 5 days and keep getting to the end to be told you are having technical difficulties and try again later ...help its now 5 days and I need to use the phone ?

nolette
Level 1: Cadet

How to cancel online pre-order for iphone 12 pro max.

Michelle721
Level 1: Cadet

Can someone answer my questions please

kate0
Level 1: Cadet

I wanted to choose an eSIM and can never find a ‘Add a new Pre-paid service’. in my app service screen. please help

DavidSl
Level 1: Cadet

Trying to get MyTelstra message/chat support to activate new sim and replace this with my old number which had previously expired. For some reason they can't activate the new sim card and it is taking almost 5 weeks now to get it sorted with the app ...

esyelir
Level 1: Cadet

Hi all, i preordered the iPhone 12 pro on Friday October the 23rd not realising it wasn't the 12 Pro Max and messaged the live chat system within 24 hours to cancel the order. I spoke to 'PJ' and they said the cancellation would be processed on the 2 ...

amfp
Level 1: Cadet

Hello,Is there any news on Telstra One Number being available on Pre-Paid mobile plans?it seems a little silly that you are not locked in to a contract with One Number, and you can come and go month to month, yet you have to have it on a contracted p ...

Jeff500
Level 1: Cadet

Can one number be used on my prepaid plan for my cellular apple watch?

DAVENPB
Level 1: Cadet

Why was my prepaid number suspended. I was regularly paying the bill When I try to recharge it again I get this message It looks like that number has been suspended or cancelledPlease make sure you have entered the correct number. If you are still ex ...

KDas
Level 1: Cadet

When I am login in to Telstra My Account with my username and password it is getting logged in successfully but showing me a message as 'Add your Telstra accounts'. Clicking on the 'Add an Account' button the system is navigated to next page showing ...

Bo24
Level 1: Cadet

Why did I lose all my data when I recharged my prepaid phone early on day of expiry

Bigmuz79
Level 1: Cadet

My data is going very quickly

LeeGraham3219
Level 1: Cadet
MTMServices
Level 1: Cadet

Not a technology  person, I have always used the $30 Pre-Paid plan, and for the first time in 4 years.For the very first time I have Data Zero 22 Days left with Credits $35.85 ? Don't understand.I did a $10 top up thinking I would get some data back, ...

Pliny
Level 3: Gumshoe

Hi all,When will "chat" "message" be turned back on.It's been 6 months now. I have a couple of expired sim cards I wish to have cancelled"Codi the virtual assistant" just can't deal with my query.  Cheers Pliny

Gboy2
Level 1: Cadet

Hi, I need to get a sim to control a device at home, I only want to receive calls and don't need any data.  What would be the cheapest option?Thank you for your attention. Gboy2

KizzaBee
Level 1: Cadet

I want to change my plan that I'm on to another plan that I want but if I do that will my remaining credit and data roll over to the new selected plan or will it get wiped? Can you do please help me? 

Chopperreid63
Level 1: Cadet
creditMe2Uany
Level 1: Cadet

https://crowdsupport.telstra.com.au/t5/services-kb/we-re-phasing-out-a-few-pre-paid-features/ta-p/893478 How is the partial refund calculation made?Why a partial refund when Telstra is the one withdrawing the services?Why not a full refund of the cre ...

LukeRevolution
Level 1: Cadet

When the terms and conditions say: "Calls + Text + MMS + MessageBank®To standard Australian numbers" does this include 1800 and 13 numbers?  

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