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Wintercake
Level 1: Cadet

I have received the update to the telstra app and I am no longer able to view calls and sms usage history on my prepaid phone. I have uninstalled/reinstalled the app and still getting directed to refresh my page. I have contacted telstra twice now ab ...

AJBC
Level 2: Rookie

Was it an elaborate scam? I have received numerous emails and phone messages over the last few months telling me that my pre paid mobile plan was going to be upgraded. This upgrade was to be automatic with all my data credits etc being transferred to ...

EmDT
Level 1: Cadet

Why is my Telstra prepaid mobile recharge showing as 'BOOST' on bank statement???

LPV1
Level 1: Cadet

Hi I recently bought a pre paid sim for a Telstra phone for an older person and now he can’t do anything with the account because it’s in my name. How do I get his name connected to the sim (not a business sim just private) and mine removed? There’s ...

BlackSnake
Level 1: Cadet

Why can I not recharge my phone? It keeps telling me my credit card is no good or find another method. There is plenty of credit on the card and I have tried three different cards, nothing will work. You cannot chat to anyone anymore, not details of ...

Kumagirl
Level 1: Cadet

Hi I'm just seeing if it's possible to activate a number for my child it's not letting me go through with activating the sim after putting in my licence details.

SpiritAu
Level 1: Cadet

Hi - I am a Telstra customer, and for several months now I have been trying to get a Telstra pre-paid plan with my esim. The website has a couple of references to this being available, but I see no option for changing my current plan to prepaid with ...

JP377
Level 2: Rookie

Once Telstra updated my plan to their new system I have no recognition of my data usage. I have identified what I believe to be the fault but find it difficult to get the help desk to help.The problem as I see it is quite simple, I have two account I ...

Sjam
Level 1: Cadet

I'm considering changing to Telstra pre-paid; but want to check if visual voice mail would work? Some older posts suggest not but i’m  wondering if there have been any changes?

Matt0609
Level 2: Rookie

We have an account with Telstra and my prepaid dongle which is linked to the account and is used for work purposes and claim back the cost through reimbursement through work so I pay it separate when I need to recharge.Where do I now find the tax inv ...

Benjatol
Level 1: Cadet

I applied to have my plan changed to prepaid mobile plan few weeks ago..I received messages from you informing me my new plan will automatically start from 26 April and I will receive much more data then before.     While ago I made a new payment of ...

mickles1
Level 1: Cadet

My aito recharge from my current credit card has not been automatically taken out resulting in my mobile being cut off. Anybody know why as trying to get to talk with someone is impossible via ph

MG38
Level 1: Cadet

Can anybody please tell me how to cancel Pre-paid Auto Recharge? And no, going to "My Account" does not give me the option. 

Robapayne
Level 2: Rookie

Hi I’m currently on the long life plus plan but would like to change to the new prepaid casual plan. Now when I try to do this online it only comes up with the old prepaid complete plan as the only option. 

I have message Telstra online but man they h ...

Max1260
Level 1: Cadet

How long after the expiry date of the last recharge, my pre-paid simcard will expire?

Lozmon
Level 1: Cadet

hi I setup a new prepaid sim this afternoon & put $20 credit on it. I have accidentally set it up as a prepaid mobile broadband, as I'm putting the sim card into a gps tracker. however I need it to be be able to accept calls & texts which I've found ...

Kelly1980
Level 1: Cadet

How long do i have after recharge before nimber disconnected

SuperSaiyan
Level 2: Rookie

Hi all.Am really in the need for some support here. I've managed to find myself in some type of nightmarish black hole from which there is no escape I had two numbers on Telstra Prepaid which I ported to Aldi Mobile and then back to Telstra.. all on ...

Niko97
Level 1: Cadet

Am I the only one who can’t recharge at the moment? Not 100% if 400209 is the exact error code but every time I try recharge I get an error code and I’m told to contact my bank, but I know I have credit in my accounts

Dannii123
Level 1: Cadet

I called telstra yesterday to as my plan has ended so I wanted to go to the prepaid $150 for 6 months but the lady on the phone said I needed to buy another sim card first and that it couldn't be swapped without one. Is this right, as I have mates wh ...

Daylight123
Level 1: Cadet

I need help with my data please they was using it to Facebook and Instagram and hotspots and buying games 

gpetenate
Level 1: Cadet

Hi There, I purchased a $30.00 SIM prepaid Kit at Woolworth (06/04/2021) and after I paid over self check-out, Woolies attendant had to scan her card to activate it. I also got a docket saying the activation was succesfull. Does that mean that I don' ...

GizmoWill
Level 1: Cadet

The online payment system kept stating my prepaid service will/was not active. This kept appearing as I used the online p[platform, like many times before. Also due to Telstra platform does not regard you as a "customer", and in turn when I checked t ...

Ron99b
Level 2: Rookie

After spending more than two hours connected to chat on silver support I’ve concluded that whoever runs silver support is paid for the number of hours they keep chatting to someone.They seem to have very little access to Telstra systems to actually a ...

AJBC
Level 2: Rookie

Was it an elaborate scam? I have received numerous emails and phone messages over the last few months telling me that my pre paid mobile plan was going to be upgraded. This upgrade was to be automatic with all my data credits etc being transferred to ...

JP377
Level 2: Rookie

Once Telstra updated my plan to their new system I have no recognition of my data usage. I have identified what I believe to be the fault but find it difficult to get the help desk to help.The problem as I see it is quite simple, I have two account I ...

Matt0609
Level 2: Rookie

We have an account with Telstra and my prepaid dongle which is linked to the account and is used for work purposes and claim back the cost through reimbursement through work so I pay it separate when I need to recharge.Where do I now find the tax inv ...

Max1260
Level 1: Cadet

How long after the expiry date of the last recharge, my pre-paid simcard will expire?

SimonPW
Level 1: Cadet

I've activated a new sim service and accidentally activated it to be a mobile broadband service. Is there a way I can change it to be a regular mobile phone service? Happy to recharge again if necessary.

Georgadarby
Level 1: Cadet

Can I transfer my data from one number to my other mobile 

DianneEB1060
Level 2: Rookie

Who can I contact regarding a prepaid mobile issue? If you ring you get sent a link which does not answer my question then get hung up on. I make sure I recharge before the 28 days but my left over data of which my plan says I can Data Bank up to 200 ...

kel981
Level 1: Cadet

Hi I need help adding a new number to my account as a pre paid. There is no account settings???

Fav
Level 3: Gumshoe

Just got an email from Telstra telling me that my plan was going to change from 29 January. The email said 'Your current recharge... is the $30 30 day expiry and your new one is the $30 28 day expiry', yet in fact mine is the $50 365 day expiry which ...

Wildy1
Level 2: Rookie

I just recharged my wifi mobile modem with $40, I expected to see a data amount of 35GB added to my account, however I was only credited 12GB. Is this correct, or is there an issue somewhere? I have tried multiple calls to various numbers and have le ...

Foneitin
Level 2: Rookie

I am currently on a Prepaid Max plan with 5G access that expires in just over 3 months. I am considering recharging before 1 February 2021 to retain 5G access for a further 12 months on the new Prepaid Complete plan as described here: https://www.tel ...

tarlcabot
Level 2: Rookie

I had a runaway app use 50gb of saved data on my $30 a month prepaid calls and data plan. it used up 100% of my data, but the phone couldn't SMS or call out unless I recharged. i recharged four days ago. I recharged again today to get the phone/sms w ...

Devo16
Level 2: Rookie
Nkd1
Level 2: Rookie

I have been on the Telstra pre paid extra plan for a few years now and it included free calls to Canada. While recharging the other day, I noticed that the plans had changed and would need to move to the pre paid complete plan to get any calls to Can ...

Rogerk21
Level 1: Cadet

I have a prepaid service & when I go to recharge, the amount just goes into credit & doesn’t supply me with any data? 

mrstomo
Level 1: Cadet

When on a pre paid plan can we add an apple watch to that or do we have to be on post paid plans. Thankyou 

LizW99
Level 1: Cadet

I took out my Telestra SIM card as I was going to change my provider but then put the Telstra one back in ... do I have to do anything to re activate it or anything?? 

DG26
Level 2: Rookie

I requested a refund of the balance of one of my Telstra pre-paid mobiles due to the changed to roaming. I filled in the form and got a screen back saying they would refund in 6 weeks. That was 30/9/2020. I have heard nothing so trying to get help. I ...

benchmark171171
Level 2: Rookie

The Long Life Plan that was recommended yesterday to me seems just what I need , I have a question about the plan does this come with a new phone number . The mobile that was given to me is unlocked has no sim card in side as it was taken out to use ...

Rebecca110
Level 3: Gumshoe

Has anyone else spent 8wks trying to get an actual real live person with a heart beat and a voice to actually acknowledge you and help with your issue, with no communication from Telstra at all or acknowledgement, no reply to chat support no acknowle ...

Jock16
Level 2: Rookie

The auto recharge on my prepaid phones failed. The auto recharge says it is still active and will recharge next month, and the debit card has money available. How do I find out what went wrong? I've lost all the credit I had built up - can the lost c ...

TheDrews
Level 3: Gumshoe

Have 174 days left on my plan, if i recharge do i lose the 174? Thanks Drew

NABSt107
Level 1: Cadet

Hi, May I please request transferring my Optus prepaid /number to Telstra. I am authorize Telstra to proceedings Optus No. <removed> to my current prepaid Telstra No.<removed>, thank you. Any further enquiry please call me on <removed>   Regards.

Deta ...

ANNIE73
Level 1: Cadet

My name is Anthea Tracy Dimer. I have forgotten my login details. I need my email address that is registered with Telstra and password and Telstra ID number. Please call me to confirm for I don't know if I have that email address. Thank you.

Lummy43
Level 2: Rookie

Hi I want to purchase a prepaid SIM for my son, that doesnt require the use of credit card or paypal? Any ideas, thanks.

KH161
Level 1: Cadet

Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...

Wk08
Level 3: Gumshoe

Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated.  The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...

johno1952
Level 1: Cadet

need to update my mastercard info

OnesAndZeros
Level 1: Cadet

Hello everyone! A longish post this so bear with me please I use a Telstra prepaid sim in Sydney. I have been trying to log into the Telstra app to manage recharge and address my support queries.I am able to sign in with my Telstra ID username but th ...

brad107
Level 1: Cadet

I have a pre paid plan and unable to use log into the Telstra App (I went to a store and they said "it doesnt work", and no offer of assistance), I have purchased data plus packs via the `#100# number but now wanting to purchase Talk and Text plus pa ...

chimechopz
Level 1: Cadet

I am an existing telstra customer with home phone/nbn service,what i would like to know is i have a mobile with another provider now can I link this mobile with existing number to my telstra account and obviously drop other provider ,if so whats the ...

Burdekin
Level 2: Rookie

My credit card details have changed but I have not been able to add the new card to the auto recharge facility under MyTelstra. From previous posts I see the suggested solution, from years back, was to delete the current auto recharge, and on the ren ...

asdfasdfasdfa12
Level 1: Cadet

What do I say on the phone to talk to an operator? I've tried 3 different combinations of options and each time I get sent an SMS with "more information". If I try to activate my sim online it tells me to call the phone number if I'm moving from Tels ...

MW37
Level 1: Cadet
mizy
Level 1: Cadet

How can I get free data for my mobile 

KRATZY01
Level 1: Cadet

I did I recharge yesterday it went good was done. Then it was taken away. Somehow. No idea how please helpi have voucher still so yeah let know what ya need 

Dennis59
Level 1: Cadet

My pre paid account has expired on 5/12 because direct debit was not taken even though funds were available. I now have no service and no way to contact a person to fix my problem

Spunky3
Level 1: Cadet

I have been trying to activate a new sim for 5 days and keep getting to the end to be told you are having technical difficulties and try again later ...help its now 5 days and I need to use the phone ?

nolette
Level 1: Cadet

How to cancel online pre-order for iphone 12 pro max.

Michelle721
Level 1: Cadet

Can someone answer my questions please

kate0
Level 1: Cadet

I wanted to choose an eSIM and can never find a ‘Add a new Pre-paid service’. in my app service screen. please help

DavidSl
Level 1: Cadet

Trying to get MyTelstra message/chat support to activate new sim and replace this with my old number which had previously expired. For some reason they can't activate the new sim card and it is taking almost 5 weeks now to get it sorted with the app ...

esyelir
Level 1: Cadet

Hi all, i preordered the iPhone 12 pro on Friday October the 23rd not realising it wasn't the 12 Pro Max and messaged the live chat system within 24 hours to cancel the order. I spoke to 'PJ' and they said the cancellation would be processed on the 2 ...

amfp
Level 1: Cadet

Hello,Is there any news on Telstra One Number being available on Pre-Paid mobile plans?it seems a little silly that you are not locked in to a contract with One Number, and you can come and go month to month, yet you have to have it on a contracted p ...

Jeff500
Level 1: Cadet

Can one number be used on my prepaid plan for my cellular apple watch?

Bo24
Level 1: Cadet

Why did I lose all my data when I recharged my prepaid phone early on day of expiry

Bigmuz79
Level 1: Cadet

My data is going very quickly

LeeGraham3219
Level 1: Cadet
MTMServices
Level 1: Cadet

Not a technology  person, I have always used the $30 Pre-Paid plan, and for the first time in 4 years.For the very first time I have Data Zero 22 Days left with Credits $35.85 ? Don't understand.I did a $10 top up thinking I would get some data back, ...

Pliny
Level 3: Gumshoe

Hi all,When will "chat" "message" be turned back on.It's been 6 months now. I have a couple of expired sim cards I wish to have cancelled"Codi the virtual assistant" just can't deal with my query.  Cheers Pliny

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