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Yianni83
Level 1: Cadet

Can I use a starter pack change company the second month and than use another start up pack again?

As82
Level 2: Rookie

After changing over from Kogan to Telstra nearly 6 weeks ago i am no closer to getting my SIM card working. I've logged complaints, and incident numbers, escalated things and still no answer as to what the probem is. My complaints manager now says to ...

nody
Level 1: Cadet

Why am I unable to recharge my telstra mobile with a voucher today

Dabroa
Level 2: Rookie

Hi all, got a couple of issues I hope people can help me resolve. Firstly I am trying to help my grandmother with her prepaid service. So everything relates to her phone and I am in the process of helping. So she used to call 125 88 88 to recharge wh ...

SunAlwaysShines
Level 1: Cadet

Greetings,I am wondering if anyone was in the same situation and what was the resolution?As many, I was "tricked" by Telstra into lease plan (yes, I know, I should have read the fine print - done plan renewals so many times before so did not notice t ...

darey
Level 1: Cadet

On May 3 I got an email from Telstra about new Pre Paid Plan for my iPhone. Stated would happen from 7 June and " For your security, any saved credit card details will not carry over automatically, including auto-recharge. These will need to be added ...

SpiritAu
Level 1: Cadet

Hi - I am a Telstra customer, and for several months now I have been trying to get a Telstra pre-paid plan with my esim. The website has a couple of references to this being available, but I see no option for changing my current plan to prepaid with ...

gazman188
Level 1: Cadet

I have an inactivated Prepaid SIM kit that has expired on 2021-04-24. Is there any chance I can get this swapped for another SIM kit? I tried activating it and it appears the SIM is not longer in service.

Not-Wanted
Level 2: Rookie

In April 2021, attempted to recharge a pre paid Broadband a/c with a Voucher via my online a/c. After entering the 12 digit No. I pressed enter, the processing icon just continued to Spin continuously. I logged out rebooted and repeated the process w ...

Lapa2036
Level 1: Cadet

Hi how can I get tax statements for my pre-pay sim account from more than 5 months ago?

jb090
Level 1: Cadet

When will international roaming be re-enabled for pre-paid plans? I'm in the UK and use it to communicate with the bank which won't allow international numbers.

tangolive
Level 1: Cadet

Trying to recharge two mobile phones and after entering 12 digit number it just sits there and will not go through. Why? Now I have both phones out of credit. Poor form Telstra.

J98
Level 1: Cadet

I have a prepaid mobile and going to NZ for 2 weeks. I am a bit confused how I can get access to Global roaming - day pass?

ScarTemp
Level 2: Rookie

I'm unable to receive any text messages on my new prepaid SIM, I can send them fine but can't receive, I've turned the phone off and on, removed Sim and out it back in and even tried the SIM in a different phone with no change, all APN settings are c ...

Jamick6
Level 1: Cadet

My Mum visited the Morayfield Telstra shop about 1 month ago to change the sim into her name as Dad passed away and she wants to keep the number. The girl in the shop was lovely and very helpful, however the change of ownership still has not happened ...

Tony_St_Lucia
Level 1: Cadet

I want to pay my pre-paid account on a particular day of the month. The person/software in the app message function said: “You have to enter your card details first then it will ask you for a specific date before you submit it.” but I was never givin ...

MrsPerth
Level 1: Cadet

I deleted my saved card last month. Now I don’t have an option to save another card. Chatted with Telstra person and he said I have to wait 24 hours before I can do anything. I’m left 2 days without call and text options because I cannot recharge me ...

Er650
Level 1: Cadet

I called norfolk island on 16 May and tried again today 23 May @ a recording said I cannot call this zone on my $40 prepaidwhy is this happening

Darwinnt
Level 1: Cadet

Is it possible to set up auto recharge for my partners phone on my phone ?

Darwinnt
Level 1: Cadet

Pre

What is a good pre paid deal with these jokers

Gifford
Level 1: Cadet

how do you update recharge credit card details for prepaid mobile plans?

Darwinnt
Level 1: Cadet

Can I recharge my partners phone from my phone. Want to set up auto recharge

AJAY1958
Level 3: Gumshoe

I have seen a number of posts, not all of them I'm sure, about the 28 Day Pre-Paid recharge.The 28 days is "reset" on the day you pay not on the day it is due to expire.This appears to be a Rort. If I renew my Car Rego or my Drivers Licence a few day ...

Buckland77
Level 1: Cadet

I have $5 an$15 in excess Friday to my account an have almost used my data allowance how do to turn it into data as I still have 20 days on my recharge to go

MikeBravo
Level 1: Cadet

Spoiler  We bought the Telstra Lite 2 handset / prepaid SIM pack from Australia Post two weeks ago for use on our acreage a couple of hours from Brisbane as the coverage map said it was ok. It isn't. We are in a blackspot according to Telstra mobile ...

Er650
Level 1: Cadet

I called norfolk island on 16 May and tried again today 23 May @ a recording said I cannot call this zone on my $40 prepaidwhy is this happening

AJAY1958
Level 3: Gumshoe

I have seen a number of posts, not all of them I'm sure, about the 28 Day Pre-Paid recharge.The 28 days is "reset" on the day you pay not on the day it is due to expire.This appears to be a Rort. If I renew my Car Rego or my Drivers Licence a few day ...

Roastman
Level 1: Cadet

Hi, I am wondering if there is any means of enabling premium SMS on a prepaid sim? It looks like Telstra doesn't offer then ability to send a premium SMS at all on prepaid? I keep getting a message which states "Your mobile number is not eligible to ...

Helpme67
Level 1: Cadet

Hi,I would like to tansfer ownership of prepaid mobile numbers that were purchased under my name, to my children.How do I complete this correctly?Thanks

JP377
Level 2: Rookie

Once Telstra updated my plan to their new system I have no recognition of my data usage. I have identified what I believe to be the fault but find it difficult to get the help desk to help.The problem as I see it is quite simple, I have two account I ...

Matt0609
Level 2: Rookie

We have an account with Telstra and my prepaid dongle which is linked to the account and is used for work purposes and claim back the cost through reimbursement through work so I pay it separate when I need to recharge.Where do I now find the tax inv ...

Max1260
Level 1: Cadet

How long after the expiry date of the last recharge, my pre-paid simcard will expire?

SimonPW
Level 1: Cadet

I've activated a new sim service and accidentally activated it to be a mobile broadband service. Is there a way I can change it to be a regular mobile phone service? Happy to recharge again if necessary.

rgrs55
Level 2: Rookie

Hi, I wanted to transfer two prepaid mobile services to my name. The two services being my mothers and fathers mobile number. I cannot port the number until they are both under my name. Both of them wish to keep there mobile number. I managed to find ...

Georgadarby
Level 1: Cadet

Can I transfer my data from one number to my other mobile 

DianneEB1060
Level 2: Rookie

Who can I contact regarding a prepaid mobile issue? If you ring you get sent a link which does not answer my question then get hung up on. I make sure I recharge before the 28 days but my left over data of which my plan says I can Data Bank up to 200 ...

kel981
Level 1: Cadet

Hi I need help adding a new number to my account as a pre paid. There is no account settings???

Fav
Level 3: Gumshoe

Just got an email from Telstra telling me that my plan was going to change from 29 January. The email said 'Your current recharge... is the $30 30 day expiry and your new one is the $30 28 day expiry', yet in fact mine is the $50 365 day expiry which ...

Wildy1
Level 2: Rookie

I just recharged my wifi mobile modem with $40, I expected to see a data amount of 35GB added to my account, however I was only credited 12GB. Is this correct, or is there an issue somewhere? I have tried multiple calls to various numbers and have le ...

Foneitin
Level 2: Rookie

I am currently on a Prepaid Max plan with 5G access that expires in just over 3 months. I am considering recharging before 1 February 2021 to retain 5G access for a further 12 months on the new Prepaid Complete plan as described here: https://www.tel ...

tarlcabot
Level 2: Rookie

I had a runaway app use 50gb of saved data on my $30 a month prepaid calls and data plan. it used up 100% of my data, but the phone couldn't SMS or call out unless I recharged. i recharged four days ago. I recharged again today to get the phone/sms w ...

Devo16
Level 2: Rookie
Nkd1
Level 2: Rookie

I have been on the Telstra pre paid extra plan for a few years now and it included free calls to Canada. While recharging the other day, I noticed that the plans had changed and would need to move to the pre paid complete plan to get any calls to Can ...

Rogerk21
Level 1: Cadet

I have a prepaid service & when I go to recharge, the amount just goes into credit & doesn’t supply me with any data? 

mrstomo
Level 1: Cadet

When on a pre paid plan can we add an apple watch to that or do we have to be on post paid plans. Thankyou 

LizW99
Level 1: Cadet

I took out my Telestra SIM card as I was going to change my provider but then put the Telstra one back in ... do I have to do anything to re activate it or anything?? 

DG26
Level 2: Rookie

I requested a refund of the balance of one of my Telstra pre-paid mobiles due to the changed to roaming. I filled in the form and got a screen back saying they would refund in 6 weeks. That was 30/9/2020. I have heard nothing so trying to get help. I ...

benchmark171171
Level 2: Rookie

The Long Life Plan that was recommended yesterday to me seems just what I need , I have a question about the plan does this come with a new phone number . The mobile that was given to me is unlocked has no sim card in side as it was taken out to use ...

Rebecca110
Level 3: Gumshoe

Has anyone else spent 8wks trying to get an actual real live person with a heart beat and a voice to actually acknowledge you and help with your issue, with no communication from Telstra at all or acknowledgement, no reply to chat support no acknowle ...

Jock16
Level 2: Rookie

The auto recharge on my prepaid phones failed. The auto recharge says it is still active and will recharge next month, and the debit card has money available. How do I find out what went wrong? I've lost all the credit I had built up - can the lost c ...

KH161
Level 1: Cadet

Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...

Wk08
Level 3: Gumshoe

Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated.  The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...

johno1952
Level 1: Cadet

need to update my mastercard info

OnesAndZeros
Level 1: Cadet

Hello everyone! A longish post this so bear with me please I use a Telstra prepaid sim in Sydney. I have been trying to log into the Telstra app to manage recharge and address my support queries.I am able to sign in with my Telstra ID username but th ...

brad107
Level 1: Cadet

I have a pre paid plan and unable to use log into the Telstra App (I went to a store and they said "it doesnt work", and no offer of assistance), I have purchased data plus packs via the `#100# number but now wanting to purchase Talk and Text plus pa ...

chimechopz
Level 1: Cadet

I am an existing telstra customer with home phone/nbn service,what i would like to know is i have a mobile with another provider now can I link this mobile with existing number to my telstra account and obviously drop other provider ,if so whats the ...

Burdekin
Level 2: Rookie

My credit card details have changed but I have not been able to add the new card to the auto recharge facility under MyTelstra. From previous posts I see the suggested solution, from years back, was to delete the current auto recharge, and on the ren ...

asdfasdfasdfa12
Level 1: Cadet

What do I say on the phone to talk to an operator? I've tried 3 different combinations of options and each time I get sent an SMS with "more information". If I try to activate my sim online it tells me to call the phone number if I'm moving from Tels ...

MW37
Level 1: Cadet
mizy
Level 1: Cadet

How can I get free data for my mobile 

KRATZY01
Level 1: Cadet

I did I recharge yesterday it went good was done. Then it was taken away. Somehow. No idea how please helpi have voucher still so yeah let know what ya need 

Dennis59
Level 1: Cadet

My pre paid account has expired on 5/12 because direct debit was not taken even though funds were available. I now have no service and no way to contact a person to fix my problem

Spunky3
Level 1: Cadet

I have been trying to activate a new sim for 5 days and keep getting to the end to be told you are having technical difficulties and try again later ...help its now 5 days and I need to use the phone ?

nolette
Level 1: Cadet

How to cancel online pre-order for iphone 12 pro max.

Michelle721
Level 1: Cadet

Can someone answer my questions please

kate0
Level 1: Cadet

I wanted to choose an eSIM and can never find a ‘Add a new Pre-paid service’. in my app service screen. please help

DavidSl
Level 1: Cadet

Trying to get MyTelstra message/chat support to activate new sim and replace this with my old number which had previously expired. For some reason they can't activate the new sim card and it is taking almost 5 weeks now to get it sorted with the app ...

esyelir
Level 1: Cadet

Hi all, i preordered the iPhone 12 pro on Friday October the 23rd not realising it wasn't the 12 Pro Max and messaged the live chat system within 24 hours to cancel the order. I spoke to 'PJ' and they said the cancellation would be processed on the 2 ...

amfp
Level 1: Cadet

Hello,Is there any news on Telstra One Number being available on Pre-Paid mobile plans?it seems a little silly that you are not locked in to a contract with One Number, and you can come and go month to month, yet you have to have it on a contracted p ...

Jeff500
Level 1: Cadet

Can one number be used on my prepaid plan for my cellular apple watch?

Bo24
Level 1: Cadet

Why did I lose all my data when I recharged my prepaid phone early on day of expiry

Bigmuz79
Level 1: Cadet

My data is going very quickly

LeeGraham3219
Level 1: Cadet
MTMServices
Level 1: Cadet

Not a technology  person, I have always used the $30 Pre-Paid plan, and for the first time in 4 years.For the very first time I have Data Zero 22 Days left with Credits $35.85 ? Don't understand.I did a $10 top up thinking I would get some data back, ...

Pliny
Level 3: Gumshoe

Hi all,When will "chat" "message" be turned back on.It's been 6 months now. I have a couple of expired sim cards I wish to have cancelled"Codi the virtual assistant" just can't deal with my query.  Cheers Pliny

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