Accounts & Plans

Pre-Paid Mobiles

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
SARAHHARRO
Level 1: Cadet

ORDER NO *********** – 19 JULY 2021 - Customer ID *********. PORT PRE PAID MOBILE NO ********** FROM OPTUS TO TELSTRA. This whole process has been a total disaster, pathetic service, lies and deceit from Telstra staff and your mobile portability team ...

Dabroa
Level 2: Rookie

Hi all, got a couple of issues I hope people can help me resolve. Firstly I am trying to help my grandmother with her prepaid service. So everything relates to her phone and I am in the process of helping. So she used to call 125 88 88 to recharge wh ...

Talz_125
Level 1: Cadet

I was migrated to one of the new prepaid plans at the end of June. I tried to set up auto recharge (after adding my billing details) both via the website and the app and it said "We are unable to set up your auto recharge. Please try again later". So ...

Aintitbree
Level 1: Cadet

Hey I’d like to activate my old number for some reason it’s not working anymore and it’s out of service 

Elaine_1975
Level 1: Cadet

Hi, I am overseas and have kept my plan while i pay off the handset.  My plan is due to end this month and I want to know what the cost of keeping the number is.  I want to avoid calling Telstra as it costs a fortune and cannot get any answers from t ...

TopJock
Level 1: Cadet

Hi I'm currently with Telstra subsidiary Belong (Since 2016) but I'm looking seriously at moving back to Telstra proper on the Telstra ONLINE OFFER ONLY which is offering:
40GB (20GB + 20GB bonus data)
Was $40. Now $2028 days expiry
I went to buy it but ...

Bazza1234
Level 1: Cadet

My wife has a very old Telstra prepaid phone and account with money in it .The Account and phone are still active.  I have a currently unused Telsta prepaid phone which has no Sim card in it - can I put a $2 sim card into it and transfer my wife's ph ...

BlanKnee
Level 1: Cadet

I am currently on the "Pre-Paid Mobile" plan and am going overseas in a month. My pre-paid is due to expire on the 5th of August. I will be out of country for about a year. Will I have to recharge in this time to save from losing my phone number? And ...

Anth0nyStark
Level 2: Rookie

Hey All,  I have recharged my number before the due date, however it stuck "in progress" for the last 4 days and Telstra keep saying that I should wait and there is no way to push that through. Any suggestions? 

Kaapstad
Level 2: Rookie

HelloIf i have ported my current Telstra Pre Paid Mobile Number to another Carrier with a new Mobile Phone i bought,( after which the current Sim is i suppose rendered inactive)  , can i then get another Pre Paid Sim from  Telstra for the old Phone a ...

Roastman
Level 1: Cadet

Hi, I am wondering if there is any means of enabling premium SMS on a prepaid sim? It looks like Telstra doesn't offer then ability to send a premium SMS at all on prepaid? I keep getting a message which states "Your mobile number is not eligible to ...

Rob2071
Level 1: Cadet

The criedt I bought has lettraly been wiped out

Cass100
Level 1: Cadet

Does anyone know how to get the My Telstra widget to show data remaining instead of Credit. I use prepaid.

mikonoda
Level 4: Private Eye

Hi I had 3 Prepaid mobile numbers(1 for each family member) & 1 Prepaid Wifi number few years back all in my name & in the same account no. I was accumulating  $50 credit each year (1 year expiry if you add $50 at that time)on Prepaid Wifi & ended up ...

1609
Level 1: Cadet

How do I update credit card details ?

ParaLevo
Level 2: Rookie

I'm so disappointed in Telstra. Last year I signed up to Telstra pre-paid when they offered ongoing 5G access, and since then, I have been paying $30 a month for Telstra Pre-paid with 5G access. Recently, I got an email that they are retiring from my ...

kenster
Level 1: Cadet

had about 4.7 gigs left on my plan but didnt get rollled over when i recharged on the last day of old plan

tisjustme
Level 2: Rookie

I have had a prepaid plan from 2006 whereby my credit rolls over. Today the balance has disappeared.Went to the Telstra store and was told not to panic and to call 125 888 0 and they would reinstate the balance. After having to scan my drivers licenc ...

AJAY1958
Level 4: Private Eye

I have seen a number of posts, not all of them I'm sure, about the 28 Day Pre-Paid recharge.The 28 days is "reset" on the day you pay not on the day it is due to expire.This appears to be a Rort. If I renew my Car Rego or my Drivers Licence a few day ...

Yianni83
Level 1: Cadet

Can I use a starter pack change company the second month and than use another start up pack again?

As82
Level 2: Rookie

After changing over from Kogan to Telstra nearly 6 weeks ago i am no closer to getting my SIM card working. I've logged complaints, and incident numbers, escalated things and still no answer as to what the probem is. My complaints manager now says to ...

nody
Level 1: Cadet

Why am I unable to recharge my telstra mobile with a voucher today

SunAlwaysShines
Level 1: Cadet

Greetings,I am wondering if anyone was in the same situation and what was the resolution?As many, I was "tricked" by Telstra into lease plan (yes, I know, I should have read the fine print - done plan renewals so many times before so did not notice t ...

darey
Level 1: Cadet

On May 3 I got an email from Telstra about new Pre Paid Plan for my iPhone. Stated would happen from 7 June and " For your security, any saved credit card details will not carry over automatically, including auto-recharge. These will need to be added ...

BlanKnee
Level 1: Cadet

I am currently on the "Pre-Paid Mobile" plan and am going overseas in a month. My pre-paid is due to expire on the 5th of August. I will be out of country for about a year. Will I have to recharge in this time to save from losing my phone number? And ...

Kaapstad
Level 2: Rookie

HelloIf i have ported my current Telstra Pre Paid Mobile Number to another Carrier with a new Mobile Phone i bought,( after which the current Sim is i suppose rendered inactive)  , can i then get another Pre Paid Sim from  Telstra for the old Phone a ...

Roastman
Level 1: Cadet

Hi, I am wondering if there is any means of enabling premium SMS on a prepaid sim? It looks like Telstra doesn't offer then ability to send a premium SMS at all on prepaid? I keep getting a message which states "Your mobile number is not eligible to ...

kenster
Level 1: Cadet

had about 4.7 gigs left on my plan but didnt get rollled over when i recharged on the last day of old plan

tisjustme
Level 2: Rookie

I have had a prepaid plan from 2006 whereby my credit rolls over. Today the balance has disappeared.Went to the Telstra store and was told not to panic and to call 125 888 0 and they would reinstate the balance. After having to scan my drivers licenc ...

AJAY1958
Level 4: Private Eye

I have seen a number of posts, not all of them I'm sure, about the 28 Day Pre-Paid recharge.The 28 days is "reset" on the day you pay not on the day it is due to expire.This appears to be a Rort. If I renew my Car Rego or my Drivers Licence a few day ...

Er650
Level 1: Cadet

I called norfolk island on 16 May and tried again today 23 May @ a recording said I cannot call this zone on my $40 prepaidwhy is this happening

Helpme67
Level 1: Cadet

Hi,I would like to tansfer ownership of prepaid mobile numbers that were purchased under my name, to my children.How do I complete this correctly?Thanks

JP377
Level 2: Rookie

Once Telstra updated my plan to their new system I have no recognition of my data usage. I have identified what I believe to be the fault but find it difficult to get the help desk to help.The problem as I see it is quite simple, I have two account I ...

Matt0609
Level 2: Rookie

We have an account with Telstra and my prepaid dongle which is linked to the account and is used for work purposes and claim back the cost through reimbursement through work so I pay it separate when I need to recharge.Where do I now find the tax inv ...

Max1260
Level 1: Cadet

How long after the expiry date of the last recharge, my pre-paid simcard will expire?

SimonPW
Level 1: Cadet

I've activated a new sim service and accidentally activated it to be a mobile broadband service. Is there a way I can change it to be a regular mobile phone service? Happy to recharge again if necessary.

rgrs55
Level 2: Rookie

Hi, I wanted to transfer two prepaid mobile services to my name. The two services being my mothers and fathers mobile number. I cannot port the number until they are both under my name. Both of them wish to keep there mobile number. I managed to find ...

Georgadarby
Level 1: Cadet

Can I transfer my data from one number to my other mobile 

DianneEB1060
Level 2: Rookie

Who can I contact regarding a prepaid mobile issue? If you ring you get sent a link which does not answer my question then get hung up on. I make sure I recharge before the 28 days but my left over data of which my plan says I can Data Bank up to 200 ...

kel981
Level 1: Cadet

Hi I need help adding a new number to my account as a pre paid. There is no account settings???

Fav
Level 3: Gumshoe

Just got an email from Telstra telling me that my plan was going to change from 29 January. The email said 'Your current recharge... is the $30 30 day expiry and your new one is the $30 28 day expiry', yet in fact mine is the $50 365 day expiry which ...

Wildy1
Level 2: Rookie

I just recharged my wifi mobile modem with $40, I expected to see a data amount of 35GB added to my account, however I was only credited 12GB. Is this correct, or is there an issue somewhere? I have tried multiple calls to various numbers and have le ...

Foneitin
Level 2: Rookie

I am currently on a Prepaid Max plan with 5G access that expires in just over 3 months. I am considering recharging before 1 February 2021 to retain 5G access for a further 12 months on the new Prepaid Complete plan as described here: https://www.tel ...

tarlcabot
Level 2: Rookie

I had a runaway app use 50gb of saved data on my $30 a month prepaid calls and data plan. it used up 100% of my data, but the phone couldn't SMS or call out unless I recharged. i recharged four days ago. I recharged again today to get the phone/sms w ...

Devo16
Level 2: Rookie
Nkd1
Level 2: Rookie

I have been on the Telstra pre paid extra plan for a few years now and it included free calls to Canada. While recharging the other day, I noticed that the plans had changed and would need to move to the pre paid complete plan to get any calls to Can ...

Rogerk21
Level 1: Cadet

I have a prepaid service & when I go to recharge, the amount just goes into credit & doesn’t supply me with any data? 

mrstomo
Level 1: Cadet

When on a pre paid plan can we add an apple watch to that or do we have to be on post paid plans. Thankyou 

LizW99
Level 1: Cadet

I took out my Telestra SIM card as I was going to change my provider but then put the Telstra one back in ... do I have to do anything to re activate it or anything?? 

KH161
Level 1: Cadet

Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...

Wk08
Level 3: Gumshoe

Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated.  The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...

johno1952
Level 1: Cadet

need to update my mastercard info

OnesAndZeros
Level 1: Cadet

Hello everyone! A longish post this so bear with me please I use a Telstra prepaid sim in Sydney. I have been trying to log into the Telstra app to manage recharge and address my support queries.I am able to sign in with my Telstra ID username but th ...

brad107
Level 1: Cadet

I have a pre paid plan and unable to use log into the Telstra App (I went to a store and they said "it doesnt work", and no offer of assistance), I have purchased data plus packs via the `#100# number but now wanting to purchase Talk and Text plus pa ...

chimechopz
Level 1: Cadet

I am an existing telstra customer with home phone/nbn service,what i would like to know is i have a mobile with another provider now can I link this mobile with existing number to my telstra account and obviously drop other provider ,if so whats the ...

Burdekin
Level 2: Rookie

My credit card details have changed but I have not been able to add the new card to the auto recharge facility under MyTelstra. From previous posts I see the suggested solution, from years back, was to delete the current auto recharge, and on the ren ...

asdfasdfasdfa12
Level 1: Cadet

What do I say on the phone to talk to an operator? I've tried 3 different combinations of options and each time I get sent an SMS with "more information". If I try to activate my sim online it tells me to call the phone number if I'm moving from Tels ...

MW37
Level 1: Cadet
mizy
Level 1: Cadet

How can I get free data for my mobile 

KRATZY01
Level 1: Cadet

I did I recharge yesterday it went good was done. Then it was taken away. Somehow. No idea how please helpi have voucher still so yeah let know what ya need 

Dennis59
Level 1: Cadet

My pre paid account has expired on 5/12 because direct debit was not taken even though funds were available. I now have no service and no way to contact a person to fix my problem

Spunky3
Level 1: Cadet

I have been trying to activate a new sim for 5 days and keep getting to the end to be told you are having technical difficulties and try again later ...help its now 5 days and I need to use the phone ?

nolette
Level 1: Cadet

How to cancel online pre-order for iphone 12 pro max.

Michelle721
Level 1: Cadet

Can someone answer my questions please

kate0
Level 1: Cadet

I wanted to choose an eSIM and can never find a ‘Add a new Pre-paid service’. in my app service screen. please help

DavidSl
Level 1: Cadet

Trying to get MyTelstra message/chat support to activate new sim and replace this with my old number which had previously expired. For some reason they can't activate the new sim card and it is taking almost 5 weeks now to get it sorted with the app ...

esyelir
Level 1: Cadet

Hi all, i preordered the iPhone 12 pro on Friday October the 23rd not realising it wasn't the 12 Pro Max and messaged the live chat system within 24 hours to cancel the order. I spoke to 'PJ' and they said the cancellation would be processed on the 2 ...

amfp
Level 1: Cadet

Hello,Is there any news on Telstra One Number being available on Pre-Paid mobile plans?it seems a little silly that you are not locked in to a contract with One Number, and you can come and go month to month, yet you have to have it on a contracted p ...

Jeff500
Level 1: Cadet

Can one number be used on my prepaid plan for my cellular apple watch?

Bo24
Level 1: Cadet

Why did I lose all my data when I recharged my prepaid phone early on day of expiry

Bigmuz79
Level 1: Cadet

My data is going very quickly

LeeGraham3219
Level 1: Cadet
MTMServices
Level 1: Cadet

Not a technology  person, I have always used the $30 Pre-Paid plan, and for the first time in 4 years.For the very first time I have Data Zero 22 Days left with Credits $35.85 ? Don't understand.I did a $10 top up thinking I would get some data back, ...

Pliny
Level 3: Gumshoe

Hi all,When will "chat" "message" be turned back on.It's been 6 months now. I have a couple of expired sim cards I wish to have cancelled"Codi the virtual assistant" just can't deal with my query.  Cheers Pliny

Our community experts

My Telstra

View balance, detail usage, change offers and recharge with the My Telstra app.

Find out more