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RonaldYP
Level 1: Cadet

Hi, I have bought a simcard (prepaid) last 27th july and I kept the previous phone number. Unfortunately, I had not chance to insert the simcard into the cellphone because I travelled to the middle of WA. So, I purchased on 28th july another simcard ...

Frame-50
Level 1: Cadet

Please advise how to change from a post-paid mobile to a pre-paid mobile and keep my same number -  thank you 

Louise1951
Level 1: Cadet

Hi I need a replacement Prepaid SIM Card for my current number. If I call the Prepaid number for support but there is no way to speak to a human or use the awesome support bot "Cody" which both say I can go to https://m.telstra.com or download and us ...

kolmer
Level 1: Cadet

Hi all,My daughter currently has a small, simple Telstra phone on a prepaid plan (Text/voice only).We have purchased an IPhone6s for her and want to upgrade her plan to allow for data, while keeping the same number.I figured I would ask for a replace ...

Leopard888
Level 1: Cadet

Paid for service

Lumdogs
Level 1: Cadet

Why does it say on th e $10 pre paid sim packaging that you can transfer a number but when you try to activate the card get told that the number attached to that sim is the one you get and it can’t be changed

Boss777
Level 2: Rookie

Pre-paid   Options Telstra Pre-Paid Extra FAQ'sWhat are the key benefits of Telstra Pre-Paid Extra™?
With this new offer, you get heaps of included data.
- $30 get 2.5GB
- $40 get 5GB
- $50 get 7.5GB
- $60 get 10GB
All for use in Australia within 28 days.

W ...

grant531
Level 1: Cadet

I have a sim that I was using on my samsung and I have since sold it and now want to use it on my new phone and when I go to do it comes up and says can not be added at this time ?

RJM80
Level 1: Cadet

My phone and prepaid SIM were stolen February 2020, because it was prepaid SIM, it has no credit roll over, because obviously I didn't have it, to be able to recharge it. Even though it's been nearly 6 months no recharge and have a new number, it sti ...

Lacebugz
Level 1: Cadet

Today I changed from Pre-Paid Simplicity to Pre-Paid complete. After verification of change, I recharged account $30. This is not showing on balance. The change is Plan is showing. Is there a delay in showing the new balance? How long? I have a recei ...

Frame-50
Level 1: Cadet

Please advise how to change from a post-paid mobile to a pre-paid mobile and keep my same number -  thank you 

wildtales
Level 5: Eagle Eye

My recharge is due on 11th August. If I recharge today does my next recharge say for 12 months, the $300 recharge, does my next recharge fall on 21 July 2021? Thanks

Joey10
Level 3: Gumshoe

My plan is prepaid max now, and I saw the data promotion for prepaid complete. If I change my plan from max to complete for now, may I know can I change back to max in future please. Thank you

PP251
Level 2: Rookie

Hi, I've just tried to activate a prepaid SIM - I get an error message saying the SIM is either already activated or has expired (expiry date is another month away). The online help only let me link a problem to an existing Telstra account and not th ...

VirginiaC
Level 1: Cadet

Hi CrowdSupport,I hope you are well.I was wondering whether it'd be possible to kindly assist.How do we change mailing address for Telstra Pre Paid?There appears to be no option in Telstra 24/7 online Account.Some years ago I called 122 200 Telstra t ...

sw27
Just Registered

I bought a $30 prepaid sim with 25 GB of data but when I registered the sim I only got 12 GB of data - how do i get the data I paid for?

Joey10
Level 3: Gumshoe

Currently my plan is Telstra prepaid max, and there is no other good plan in my app to choose. The prepaid max only can get 20 gb data by recharge 40, so I wanna update my plan to the one which can get 35 gb data by recharge 40. Is anybody know how s ...

LT54
Level 1: Cadet

What happens to recharge credit (that was accumulated on earlier plans) on mobile phone on a Telstra Prepaid Extra plan if we change to a Telstra Prepaid Long Life Plan ? Do you keep that recharge credit or does it disappear?

Hornyshauney
Level 2: Rookie

Mum died last month and I have had nothing but bills I can't afford to recharge this fortnight. I was wondering if you could help me with this please. 

Meganhy23
Level 1: Cadet

Is there a way for me to transfer data from my data bank to somebody else's phone to use? Both phones are pre paid

RonaldYP
Level 1: Cadet

Hi, I have bought a simcard (prepaid) last 27th july and I kept the previous phone number. Unfortunately, I had not chance to insert the simcard into the cellphone because I travelled to the middle of WA. So, I purchased on 28th july another simcard ...

Leopard888
Level 1: Cadet

Paid for service

Lumdogs
Level 1: Cadet

Why does it say on th e $10 pre paid sim packaging that you can transfer a number but when you try to activate the card get told that the number attached to that sim is the one you get and it can’t be changed

grant531
Level 1: Cadet

I have a sim that I was using on my samsung and I have since sold it and now want to use it on my new phone and when I go to do it comes up and says can not be added at this time ?

frustrated115
Level 1: Cadet

I received your email re plan changes and would like to downgrade to the extra small plan. This is impossible through you app or in my telstra account. It only lets me upgrade, not downgrade.

dimcolebatch
Level 1: Cadet

Hi folks... I transitioned 2x previously post-paid Telstra numbers to Telstra pre-paid while living overseas. I thought I'd put them on 12 month cycles, but can't find them anywhere on my accounts. All of the telstra provided options appear to rely o ...

medi
Level 2: Rookie

attended Telstra store today because still no means of speaking to Telstra. was told Melbourne and all overseas centres dealing with prepaid mobile are closed indefinitely no-one is available to speak to at all at Telstra about this . despite being a ...

infono
Level 1: Cadet

have been trying to contact telstra for 3 days regarding adding a new device to my account no HELP account does not  see new activated device.. tried all help lines no outcome. waited 1 and half hours on hold.over it. all i want is to add new device ...

Niknak71
Level 1: Cadet

HI Guys I purchase a pre-paid Iphone 7 on the 6th July & have received a confirmation email & then an update email. The tracking number that I've been given isn't registering through the order tracking system. Is there something I'm doing wrong or wa ...

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