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Deano1982
Level 3: Gumshoe

Hi,I recently purchased a new mobile phone outright for a family member. We then changed the pre paid plan to, what i thought was a $150/6month Pre-Paid complete. However a few days later i discovered that the staff member had actually put the phone ...

stepg
Level 2: Rookie

I just received a message that international roaming will no longer be available on long life prepaid plans from 13th Oct. Im on the prepaid longlife plan and am overseas and need to recieve SMS messages. I dont need to make calls or use data while r ...

MTMServices
Level 1: Cadet

Not a technology  person, I have always used the $30 Pre-Paid plan, and for the first time in 4 years.For the very first time I have Data Zero 22 Days left with Credits $35.85 ? Don't understand.I did a $10 top up thinking I would get some data back, ...

WilsonY
Level 1: Cadet

Like a number of other people, I am on Prepaid Long Life Plus as I am overseas for an extended period of time and must keep my Australian mobile number to receive text messages for banking and other personal business reasons. I only use this number t ...

Pliny
Level 3: Gumshoe

Hi all,When will "chat" "message" be turned back on.It's been 6 months now. I have a couple of expired sim cards I wish to have cancelled"Codi the virtual assistant" just can't deal with my query.  Cheers Pliny

Gboy2
Level 1: Cadet

Hi, I need to get a sim to control a device at home, I only want to receive calls and don't need any data.  What would be the cheapest option?Thank you for your attention. Gboy2

Kelliemc80
Level 1: Cadet

Good morning,   We activated pre paid number <Removed for Privacy> on Sunday 27th of September (yesterday) at 5pm and it still has not been activated 18 hours later.   Can you please advise why it is taking this long as we need this phone to be activ ...

Kristy2020
Level 2: Rookie

Can anyone please help me unlock my Samsung a20 mobile phone?I have messaged via the Telstra app and after multiple tries of my IMEI the lady said that my phone is not listed and must not be a Telstra device.After I explained I bought the phone from ...

KizzaBee
Level 1: Cadet

I want to change my plan that I'm on to another plan that I want but if I do that will my remaining credit and data roll over to the new selected plan or will it get wiped? Can you do please help me? 

jjgii
Level 1: Cadet

my recharge online last 25 of September until now I did not recieved. when I call for support nothing happen. Chat support, they cannot found the my number. asking for any help on what to do.. thank you

Deano1982
Level 3: Gumshoe

Hi,I recently purchased a new mobile phone outright for a family member. We then changed the pre paid plan to, what i thought was a $150/6month Pre-Paid complete. However a few days later i discovered that the staff member had actually put the phone ...

Kristy2020
Level 2: Rookie

Can anyone please help me unlock my Samsung a20 mobile phone?I have messaged via the Telstra app and after multiple tries of my IMEI the lady said that my phone is not listed and must not be a Telstra device.After I explained I bought the phone from ...

Dev_21
Level 2: Rookie

Hi, I am currently on Telstra prepaid max, 40aud for 35 days and 20GB for use. I am still stranded overseas due to covid 19 since March, and have been paying for the service and i ended up with 167GB/200GB data now. I would like to stop paying for th ...

audacious
Level 1: Cadet

What exactly does partial refund mean? Will I get the whole of my prepaid balance refunded re the October changes?

Leleman
Level 1: Cadet

When leaving Australia for 12 months I revert from Pre-paid Max to Pre-paid Long life plus  in order to keep my number and change back to Pre-paid Max upon my return.  Am I correct in reading that the change back  is no longer possible ?   If so, how ...

cat122
Level 1: Cadet

i am on the telstra prepaid max $30 per month and usually have a couple of gb of data left. This month i have run out already with 2 weeks left on my acc. I checked out my usage on the my telstra app and i seen something very strange on my calls hist ...

Woodie985
Level 2: Rookie

I am on telstra pre-paid max, for several years I have been able to set up a monthly recharge (same day each month). I recently changed debit cards associated with my account (by cancelling auto recharge and conducting a new recharge as always). Howe ...

0--0
Level 1: Cadet

Telstra Evoke Pro 2, Essential Pro 2 Who manufactures these phones? They have not been documented on the ZTE site, or announced on ZTE Facebook, so they might be Alcatel. Telstra does not bother mentioning VoLTE, so I assume they all do it now.

RVR-80s
Level 2: Rookie

I have a Telstra Pre-Paid Max and has a 30$ monthly auto-recharge setup. I want to know if I can do a recharge to get only my "Extra Credit" topped up (for making calls on country not in the free list), rather than doing a full plan recharge? Also wh ...

Catweazlesenior
Level 1: Cadet

I have Prepaid Max and recharge annually to get 150Gb data and unlimited calls.  If data is used before expiry date, can calls and text messages still be made?

MTMServices
Level 1: Cadet

Not a technology  person, I have always used the $30 Pre-Paid plan, and for the first time in 4 years.For the very first time I have Data Zero 22 Days left with Credits $35.85 ? Don't understand.I did a $10 top up thinking I would get some data back, ...

Pliny
Level 3: Gumshoe

Hi all,When will "chat" "message" be turned back on.It's been 6 months now. I have a couple of expired sim cards I wish to have cancelled"Codi the virtual assistant" just can't deal with my query.  Cheers Pliny

Gboy2
Level 1: Cadet

Hi, I need to get a sim to control a device at home, I only want to receive calls and don't need any data.  What would be the cheapest option?Thank you for your attention. Gboy2

KizzaBee
Level 1: Cadet

I want to change my plan that I'm on to another plan that I want but if I do that will my remaining credit and data roll over to the new selected plan or will it get wiped? Can you do please help me? 

Chopperreid63
Level 1: Cadet
creditMe2Uany
Level 1: Cadet

https://crowdsupport.telstra.com.au/t5/services-kb/we-re-phasing-out-a-few-pre-paid-features/ta-p/893478 How is the partial refund calculation made?Why a partial refund when Telstra is the one withdrawing the services?Why not a full refund of the cre ...

LukeRevolution
Level 1: Cadet

When the terms and conditions say: "Calls + Text + MMS + MessageBank®To standard Australian numbers" does this include 1800 and 13 numbers?  

KT721
Level 1: Cadet

I can't find anythin in my account

Herodotus
Level 2: Rookie

I have been on contract with JB Hfi since last year when I purchased my phone. That contract has thankfully expired and I have spent literally hours roaming the terribly confusing My Telstra app that only offers Upgrades to my plan. I want to DOWNGRA ...

why_oh_why_oh_w
Level 1: Cadet

How is this acceptable? I am living abroad and rely on my Telstra sim to confirm my identity online. This includes important things like bank transfers. Today I discovered my sim is no longer connected. I cannot approve bank payments.  After searchin ...

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