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KH161
Level 1: Cadet

Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...

euroscug
Level 1: Cadet

Frustrating is a mild word to use for Telstra's total lack of any way to contact them on a PC about my mobile modems.Once there was chat and now there is messaging. But where does one message? There is a circular route that takes one nowhere.They sho ...

Dhruv1
Level 1: Cadet

Today morning I  suddenly stop to call anyone but I can rec8ve calls and I am a pre paid users and I am using telsra for long time. Can you solve the problem please  

babubhai
Level 2: Rookie

How do you get to talk to a person and not a computer these days? I have a prepaid number that keeps saying no data and no data bank credit either and now being upgraded to new plan but how do I solve my data problem? Secondly prepaid customers are n ...

Fav
Level 3: Gumshoe

Just got an email from Telstra telling me that my plan was going to change from 29 January. The email said 'Your current recharge... is the $30 30 day expiry and your new one is the $30 28 day expiry', yet in fact mine is the $50 365 day expiry which ...

Felbrigg
Level 1: Cadet

Q1.  If I let my pre paid sim expire can I still get incoming calls on it. 

Q2.  Does anyone use a sim to open electric gates and if so what is the best way to do it cost wise using a sim. 

moore10
Level 1: Cadet

Hi hope u guys can help me l have called and message Telstra quite a few times and they cannot tell what l need to. Funny that. Anyhow have a pre paid mobile which l had an automatic recharge to it. I have recently received a new credit card and need ...

Samm26
Level 1: Cadet

When trying to recharge my prepaid account #100# tells me I’ve exceeded the max allowed to read terms and conditions but when reading can not find answer and the Telstra app say try different payment method.can anyone help me out 

Wk08
Level 3: Gumshoe

Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated.  The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...

DianneEB1060
Level 1: Cadet

Who can I contact regarding a prepaid mobile issue? If you ring you get sent a link which does not answer my question then get hung up on. I make sure I recharge before the 28 days but my left over data of which my plan says I can Data Bank up to 200 ...

Crombie
Level 1: Cadet

I want to recharge but the new pre paid plans you emailed me are not showing 

Nomad55
Level 1: Cadet

How long after your sim card expires does it get de-activated

Paul212
Level 1: Cadet

I've just changed my prepaid plan from simplicity to pre paid complete. I got an email confirming this happened. On the app my plan has changed to show i'm  on pre paid complete. but it still shows 0GB data 37 days left $0.24 credit. and i cant make ...

Jim_1965
Level 1: Cadet

Hi Can i set up 3 pre paid mobiles on my account for monthly or 28 day payments i already have 2 mobiles on plans plus Internet? i what to add the three pre paids to my account

Wildy1
Level 2: Rookie

I just recharged my wifi mobile modem with $40, I expected to see a data amount of 35GB added to my account, however I was only credited 12GB. Is this correct, or is there an issue somewhere? I have tried multiple calls to various numbers and have le ...

Skye19
Level 2: Rookie

I've been trying to buy a pre-paid mobile plus pack several times for 2 days and after confirmation of purchase, it's not loading onto my phone nor does my credit balance change. Doesn't seem to work from my Telstra App nor computer desktop.  Tried t ...

Kingfisher29
Level 1: Cadet

How do you add a new prepaid to MyAccount? The layout of MyAccount has been updated this week and 'Add an Account' no longer appears in the Profile section.

LesT64AU
Level 2: Rookie

Hi,As a long term Telstra Pre-Paid Long Life customer I'd like to suggest that you consider updating this Pre-Paid plan and it's Plus Packs as the Plus Packs have not been updated in over a decade.It would appear that the Telstra Pre-Paid Long Life p ...

SteveB000
Level 1: Cadet

When I dial 125 102 from my Telstra mobile phone, follow the prompts and enter my Telstra landline number, including the area code, I get a message saying that the number entered is incorrect. The number isn’t incorrect. I’ve done this several times ...

johno1952
Level 1: Cadet

need to update my mastercard info

Cleoneeee2
Level 1: Cadet

Hi, hopefully someone can help me. I desperately need text credit. Can I buy credit using my Telstra points ? I have 5000 points. Or is there any possible way for me to get an IOU credit or anything similar. Please thank you

Hermionecat123
Level 1: Cadet

Can anyone tell me how to get either a credit for the extra $40.00 I paid for recharging my mobile - which appears to disappear when the usual monthly direct debit of $40.00 took place just days after I paid the first one. In effect I seems to have l ...

RyanVu
Level 2: Rookie

I accidentally changed my plan from prepaid max 40$ to prepaid long life. I want to change it back, how can I do it?

Pizza70
Level 1: Cadet

Is it me or is it just Telstra......….but to get anything done/help for a problem is like extracting blood from a stone.

Fav
Level 3: Gumshoe

Just got an email from Telstra telling me that my plan was going to change from 29 January. The email said 'Your current recharge... is the $30 30 day expiry and your new one is the $30 28 day expiry', yet in fact mine is the $50 365 day expiry which ...

DianneEB1060
Level 1: Cadet

Who can I contact regarding a prepaid mobile issue? If you ring you get sent a link which does not answer my question then get hung up on. I make sure I recharge before the 28 days but my left over data of which my plan says I can Data Bank up to 200 ...

Wildy1
Level 2: Rookie

I just recharged my wifi mobile modem with $40, I expected to see a data amount of 35GB added to my account, however I was only credited 12GB. Is this correct, or is there an issue somewhere? I have tried multiple calls to various numbers and have le ...

Foneitin
Level 2: Rookie

I am currently on a Prepaid Max plan with 5G access that expires in just over 3 months. I am considering recharging before 1 February 2021 to retain 5G access for a further 12 months on the new Prepaid Complete plan as described here: https://www.tel ...

kel981
Level 1: Cadet

Hi I need help adding a new number to my account as a pre paid. There is no account settings???

tarlcabot
Level 2: Rookie

I had a runaway app use 50gb of saved data on my $30 a month prepaid calls and data plan. it used up 100% of my data, but the phone couldn't SMS or call out unless I recharged. i recharged four days ago. I recharged again today to get the phone/sms w ...

Devo16
Level 2: Rookie
Nkd1
Level 2: Rookie

I have been on the Telstra pre paid extra plan for a few years now and it included free calls to Canada. While recharging the other day, I noticed that the plans had changed and would need to move to the pre paid complete plan to get any calls to Can ...

Rogerk21
Level 1: Cadet

I have a prepaid service & when I go to recharge, the amount just goes into credit & doesn’t supply me with any data? 

mrstomo
Level 1: Cadet

When on a pre paid plan can we add an apple watch to that or do we have to be on post paid plans. Thankyou 

LizW99
Level 1: Cadet

I took out my Telestra SIM card as I was going to change my provider but then put the Telstra one back in ... do I have to do anything to re activate it or anything?? 

DG26
Level 2: Rookie

I requested a refund of the balance of one of my Telstra pre-paid mobiles due to the changed to roaming. I filled in the form and got a screen back saying they would refund in 6 weeks. That was 30/9/2020. I have heard nothing so trying to get help. I ...

benchmark171171
Level 2: Rookie

The Long Life Plan that was recommended yesterday to me seems just what I need , I have a question about the plan does this come with a new phone number . The mobile that was given to me is unlocked has no sim card in side as it was taken out to use ...

Rebecca110
Level 3: Gumshoe

Has anyone else spent 8wks trying to get an actual real live person with a heart beat and a voice to actually acknowledge you and help with your issue, with no communication from Telstra at all or acknowledgement, no reply to chat support no acknowle ...

Jock16
Level 2: Rookie

The auto recharge on my prepaid phones failed. The auto recharge says it is still active and will recharge next month, and the debit card has money available. How do I find out what went wrong? I've lost all the credit I had built up - can the lost c ...

TheDrews
Level 3: Gumshoe

Have 174 days left on my plan, if i recharge do i lose the 174? Thanks Drew

NABSt107
Level 1: Cadet

Hi, May I please request transferring my Optus prepaid /number to Telstra. I am authorize Telstra to proceedings Optus No. <removed> to my current prepaid Telstra No.<removed>, thank you. Any further enquiry please call me on <removed>   Regards.

Deta ...

ANNIE73
Level 1: Cadet

My name is Anthea Tracy Dimer. I have forgotten my login details. I need my email address that is registered with Telstra and password and Telstra ID number. Please call me to confirm for I don't know if I have that email address. Thank you.

Lummy43
Level 2: Rookie

Hi I want to purchase a prepaid SIM for my son, that doesnt require the use of credit card or paypal? Any ideas, thanks.

HappyPants
Level 2: Rookie

purchased physical pre-paid SIM for use in Netgear Nighthawk router purchased from Telstra.Physical SIM and purchase document both quote same 13 digit SIM number:8001xxxxx6220 The "Pre-Paid activation is underway" email from Telstra, dated 11 Nov, qu ...

rughead
Level 1: Cadet

hello, I am  stuck overseas, currently using a mobile with a different sim card. My mobile pre paid number in Australia is due to expire in 1 week. When i log into my telstra mobile account to recharge, this is not available any solution

Uvulagirl
Level 2: Rookie

I’ve noticed that my prepaid data service seems to be down since yesterday 22/10/2020 and is still down today. I’m unable to see what my balance is or recharge. Also have no mobile data while outside my house unless I connect to wifi. I can’t seem to ...

Frustrated_and_
Level 2: Rookie

I spent the last hour trying to sort out my plan, having decided that from now on a prepaid service is all I need.Tried online, then the Telstra app, and still haven't found a way to change my plan. Called and was told to go and do it on the app, and ...

0--0
Level 2: Rookie

Telstra Evoke Pro 2, Essential Pro 2 Who manufactures these phones? They have not been documented on the ZTE site, or announced on ZTE Facebook, so they might be Alcatel. Telstra does not bother mentioning VoLTE, so I assume they all do it now.

SKC21
Level 2: Rookie

I'm looking at updating my phone plan from the Telstra prepaid freedom plus. I currently have a LOT of recharge credit to use up. My current understanding is I can only use it on calls not data. What options can I use it on? If I use it for calls wha ...

KH161
Level 1: Cadet

Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...

Wk08
Level 3: Gumshoe

Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated.  The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...

johno1952
Level 1: Cadet

need to update my mastercard info

OnesAndZeros
Level 1: Cadet

Hello everyone! A longish post this so bear with me please I use a Telstra prepaid sim in Sydney. I have been trying to log into the Telstra app to manage recharge and address my support queries.I am able to sign in with my Telstra ID username but th ...

Muthai
Level 1: Cadet

So I have prepaid over 35 days up to and including the 35th day to 2359 which I pay for however every month for 4 years now my service gets stop 3 hours before 2359 on the 35th day which is super annoying. Why don't Telstra just say 34 days for a 35 ...

brad107
Level 1: Cadet

I have a pre paid plan and unable to use log into the Telstra App (I went to a store and they said "it doesnt work", and no offer of assistance), I have purchased data plus packs via the `#100# number but now wanting to purchase Talk and Text plus pa ...

chimechopz
Level 1: Cadet

I am an existing telstra customer with home phone/nbn service,what i would like to know is i have a mobile with another provider now can I link this mobile with existing number to my telstra account and obviously drop other provider ,if so whats the ...

Burdekin
Level 2: Rookie

My credit card details have changed but I have not been able to add the new card to the auto recharge facility under MyTelstra. From previous posts I see the suggested solution, from years back, was to delete the current auto recharge, and on the ren ...

asdfasdfasdfa12
Level 1: Cadet

What do I say on the phone to talk to an operator? I've tried 3 different combinations of options and each time I get sent an SMS with "more information". If I try to activate my sim online it tells me to call the phone number if I'm moving from Tels ...

MW37
Level 1: Cadet
mizy
Level 1: Cadet

How can I get free data for my mobile 

KRATZY01
Level 1: Cadet

I did I recharge yesterday it went good was done. Then it was taken away. Somehow. No idea how please helpi have voucher still so yeah let know what ya need 

Dennis59
Level 1: Cadet

My pre paid account has expired on 5/12 because direct debit was not taken even though funds were available. I now have no service and no way to contact a person to fix my problem

Spunky3
Level 1: Cadet

I have been trying to activate a new sim for 5 days and keep getting to the end to be told you are having technical difficulties and try again later ...help its now 5 days and I need to use the phone ?

nolette
Level 1: Cadet

How to cancel online pre-order for iphone 12 pro max.

Michelle721
Level 1: Cadet

Can someone answer my questions please

kate0
Level 1: Cadet

I wanted to choose an eSIM and can never find a ‘Add a new Pre-paid service’. in my app service screen. please help

DavidSl
Level 1: Cadet

Trying to get MyTelstra message/chat support to activate new sim and replace this with my old number which had previously expired. For some reason they can't activate the new sim card and it is taking almost 5 weeks now to get it sorted with the app ...

esyelir
Level 1: Cadet

Hi all, i preordered the iPhone 12 pro on Friday October the 23rd not realising it wasn't the 12 Pro Max and messaged the live chat system within 24 hours to cancel the order. I spoke to 'PJ' and they said the cancellation would be processed on the 2 ...

amfp
Level 1: Cadet

Hello,Is there any news on Telstra One Number being available on Pre-Paid mobile plans?it seems a little silly that you are not locked in to a contract with One Number, and you can come and go month to month, yet you have to have it on a contracted p ...

Jeff500
Level 1: Cadet

Can one number be used on my prepaid plan for my cellular apple watch?

Bo24
Level 1: Cadet

Why did I lose all my data when I recharged my prepaid phone early on day of expiry

Bigmuz79
Level 1: Cadet

My data is going very quickly

LeeGraham3219
Level 1: Cadet
MTMServices
Level 1: Cadet

Not a technology  person, I have always used the $30 Pre-Paid plan, and for the first time in 4 years.For the very first time I have Data Zero 22 Days left with Credits $35.85 ? Don't understand.I did a $10 top up thinking I would get some data back, ...

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