On 27th Feb I received text message saying my pre-paid credit would expire 1st March, I tipped up immediately. Confirmation stated my new usage would expire 26th March, by topping up early I had lost 3 days of my current pre-paid! I normally top up m ...
I bought this sim from a petrol station but i tried activating it using serial number but it says the sim has expired even though expiry is on 05 may 2022 so I went back to petrol station to try another one and that one showed the same thing.. I simp ...
Frustrating is a mild word to use for Telstra's total lack of any way to contact them on a PC about my mobile modems.Once there was chat and now there is messaging. But where does one message? There is a circular route that takes one nowhere.They sho ...
Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...
Today morning I suddenly stop to call anyone but I can rec8ve calls and I am a pre paid users and I am using telsra for long time. Can you solve the problem please
How do you get to talk to a person and not a computer these days? I have a prepaid number that keeps saying no data and no data bank credit either and now being upgraded to new plan but how do I solve my data problem? Secondly prepaid customers are n ...
Just got an email from Telstra telling me that my plan was going to change from 29 January. The email said 'Your current recharge... is the $30 30 day expiry and your new one is the $30 28 day expiry', yet in fact mine is the $50 365 day expiry which ...
Hi hope u guys can help me l have called and message Telstra quite a few times and they cannot tell what l need to. Funny that. Anyhow have a pre paid mobile which l had an automatic recharge to it. I have recently received a new credit card and need ...
When trying to recharge my prepaid account #100# tells me I’ve exceeded the max allowed to read terms and conditions but when reading can not find answer and the Telstra app say try different payment method.can anyone help me out
Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated. The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...
Who can I contact regarding a prepaid mobile issue? If you ring you get sent a link which does not answer my question then get hung up on. I make sure I recharge before the 28 days but my left over data of which my plan says I can Data Bank up to 200 ...
I've just changed my prepaid plan from simplicity to pre paid complete. I got an email confirming this happened. On the app my plan has changed to show i'm on pre paid complete. but it still shows 0GB data 37 days left $0.24 credit. and i cant make ...
Hi Can i set up 3 pre paid mobiles on my account for monthly or 28 day payments i already have 2 mobiles on plans plus Internet? i what to add the three pre paids to my account
I just recharged my wifi mobile modem with $40, I expected to see a data amount of 35GB added to my account, however I was only credited 12GB. Is this correct, or is there an issue somewhere? I have tried multiple calls to various numbers and have le ...
I've been trying to buy a pre-paid mobile plus pack several times for 2 days and after confirmation of purchase, it's not loading onto my phone nor does my credit balance change. Doesn't seem to work from my Telstra App nor computer desktop. Tried t ...
How do you add a new prepaid to MyAccount? The layout of MyAccount has been updated this week and 'Add an Account' no longer appears in the Profile section.
Hi,As a long term Telstra Pre-Paid Long Life customer I'd like to suggest that you consider updating this Pre-Paid plan and it's Plus Packs as the Plus Packs have not been updated in over a decade.It would appear that the Telstra Pre-Paid Long Life p ...
When I dial 125 102 from my Telstra mobile phone, follow the prompts and enter my Telstra landline number, including the area code, I get a message saying that the number entered is incorrect. The number isn’t incorrect. I’ve done this several times ...
Hi, hopefully someone can help me. I desperately need text credit. Can I buy credit using my Telstra points ? I have 5000 points. Or is there any possible way for me to get an IOU credit or anything similar. Please thank you
Just got an email from Telstra telling me that my plan was going to change from 29 January. The email said 'Your current recharge... is the $30 30 day expiry and your new one is the $30 28 day expiry', yet in fact mine is the $50 365 day expiry which ...
Who can I contact regarding a prepaid mobile issue? If you ring you get sent a link which does not answer my question then get hung up on. I make sure I recharge before the 28 days but my left over data of which my plan says I can Data Bank up to 200 ...
I just recharged my wifi mobile modem with $40, I expected to see a data amount of 35GB added to my account, however I was only credited 12GB. Is this correct, or is there an issue somewhere? I have tried multiple calls to various numbers and have le ...
I am currently on a Prepaid Max plan with 5G access that expires in just over 3 months. I am considering recharging before 1 February 2021 to retain 5G access for a further 12 months on the new Prepaid Complete plan as described here: https://www.tel ...
I had a runaway app use 50gb of saved data on my $30 a month prepaid calls and data plan.
it used up 100% of my data, but the phone couldn't SMS or call out unless I recharged.
i recharged four days ago. I recharged again today to get the phone/sms w ...
I have been on the Telstra pre paid extra plan for a few years now and it included free calls to Canada. While recharging the other day, I noticed that the plans had changed and would need to move to the pre paid complete plan to get any calls to Can ...
I took out my Telestra SIM card as I was going to change my provider but then put the Telstra one back in ... do I have to do anything to re activate it or anything??
I requested a refund of the balance of one of my Telstra pre-paid mobiles due to the changed to roaming. I filled in the form and got a screen back saying they would refund in 6 weeks. That was 30/9/2020. I have heard nothing so trying to get help. I ...
The Long Life Plan that was recommended yesterday to me seems just what I need , I have a question about the plan does this come with a new phone number . The mobile that was given to me is unlocked has no sim card in side as it was taken out to use ...
Has anyone else spent 8wks trying to get an actual real live person with a heart beat and a voice to actually acknowledge you and help with your issue, with no communication from Telstra at all or acknowledgement, no reply to chat support no acknowle ...
The auto recharge on my prepaid phones failed. The auto recharge says it is still active and will recharge next month, and the debit card has money available. How do I find out what went wrong? I've lost all the credit I had built up - can the lost c ...
Hi,
May I please request transferring my Optus prepaid /number to Telstra. I am authorize Telstra to proceedings Optus No. <removed> to my current prepaid Telstra No.<removed>, thank you. Any further enquiry please call me on <removed>
Regards.
My name is Anthea Tracy Dimer. I have forgotten my login details. I need my email address that is registered with Telstra and password and Telstra ID number. Please call me to confirm for I don't know if I have that email address. Thank you.
purchased physical pre-paid SIM for use in Netgear Nighthawk router purchased from Telstra.Physical SIM and purchase document both quote same 13 digit SIM number:8001xxxxx6220 The "Pre-Paid activation is underway" email from Telstra, dated 11 Nov, qu ...
hello, I am stuck overseas, currently using a mobile with a different sim card. My mobile pre paid number in Australia is due to expire in 1 week. When i log into my telstra mobile account to recharge, this is not available any solution
I’ve noticed that my prepaid data service seems to be down since yesterday 22/10/2020 and is still down today. I’m unable to see what my balance is or recharge. Also have no mobile data while outside my house unless I connect to wifi. I can’t seem to ...
I spent the last hour trying to sort out my plan, having decided that from now on a prepaid service is all I need.Tried online, then the Telstra app, and still haven't found a way to change my plan. Called and was told to go and do it on the app, and ...
Telstra Evoke Pro 2, Essential Pro 2 Who manufactures these phones? They have not been documented on the ZTE site, or announced on ZTE Facebook, so they might be Alcatel. Telstra does not bother mentioning VoLTE, so I assume they all do it now.
I'm looking at updating my phone plan from the Telstra prepaid freedom plus. I currently have a LOT of recharge credit to use up. My current understanding is I can only use it on calls not data. What options can I use it on? If I use it for calls wha ...
I bought this sim from a petrol station but i tried activating it using serial number but it says the sim has expired even though expiry is on 05 may 2022 so I went back to petrol station to try another one and that one showed the same thing.. I simp ...
Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...
Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated. The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...
Hello everyone! A longish post this so bear with me please I use a Telstra prepaid sim in Sydney. I have been trying to log into the Telstra app to manage recharge and address my support queries.I am able to sign in with my Telstra ID username but th ...
So I have prepaid over 35 days up to and including the 35th day to 2359 which I pay for however every month for 4 years now my service gets stop 3 hours before 2359 on the 35th day which is super annoying. Why don't Telstra just say 34 days for a 35 ...
I have a pre paid plan and unable to use log into the Telstra App (I went to a store and they said "it doesnt work", and no offer of assistance), I have purchased data plus packs via the `#100# number but now wanting to purchase Talk and Text plus pa ...
I am an existing telstra customer with home phone/nbn service,what i would like to know is i have a mobile with another provider now can I link this mobile with existing number to my telstra account and obviously drop other provider ,if so whats the ...
My credit card details have changed but I have not been able to add the new card to the auto recharge facility under MyTelstra. From previous posts I see the suggested solution, from years back, was to delete the current auto recharge, and on the ren ...
What do I say on the phone to talk to an operator? I've tried 3 different combinations of options and each time I get sent an SMS with "more information". If I try to activate my sim online it tells me to call the phone number if I'm moving from Tels ...
I did I recharge yesterday it went good was done. Then it was taken away. Somehow. No idea how please helpi have voucher still so yeah let know what ya need
My pre paid account has expired on 5/12 because direct debit was not taken even though funds were available. I now have no service and no way to contact a person to fix my problem
I have been trying to activate a new sim for 5 days and keep getting to the end to be told you are having technical difficulties and try again later ...help its now 5 days and I need to use the phone ?
Trying to get MyTelstra message/chat support to activate new sim and replace this with my old number which had previously expired. For some reason they can't activate the new sim card and it is taking almost 5 weeks now to get it sorted with the app ...
Hi all, i preordered the iPhone 12 pro on Friday October the 23rd not realising it wasn't the 12 Pro Max and messaged the live chat system within 24 hours to cancel the order. I spoke to 'PJ' and they said the cancellation would be processed on the 2 ...
Hello,Is there any news on Telstra One Number being available on Pre-Paid mobile plans?it seems a little silly that you are not locked in to a contract with One Number, and you can come and go month to month, yet you have to have it on a contracted p ...
