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Level 2: Rookie

Bonus data

Answered

I got a text saying if i recharge $30+ i will get 10mb of bonus data, why havent i received it yet

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Bonus data

Hi Shazza70,

 

The Bonus 10GB would be put directly into your Data Bank if it's for a Pre-Paid mobile service. 

 

If it's for a Pre-Paid Broadband service it could have 7 or 10 day's expiry once the recharge was put on.

 

If you don't think you've received it, you'll need to contact Telstra Pre-Paid on 1258880 (if that number doesn't work ring 132200), or use Live Chat 

https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

 

They'll be able to look at your Account and see if you did receive the Bonus 10GB Data. If you didn't they should be able to apply it to your Account.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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2 REPLIES 2
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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Bonus data

Hi Shazza70,

 

The Bonus 10GB would be put directly into your Data Bank if it's for a Pre-Paid mobile service. 

 

If it's for a Pre-Paid Broadband service it could have 7 or 10 day's expiry once the recharge was put on.

 

If you don't think you've received it, you'll need to contact Telstra Pre-Paid on 1258880 (if that number doesn't work ring 132200), or use Live Chat 

https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

 

They'll be able to look at your Account and see if you did receive the Bonus 10GB Data. If you didn't they should be able to apply it to your Account.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

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Support Team
Support Team

Re: Bonus data

Hi @Shazza70,

 

Just following up, how did you go with the bonus data concern? Were you able to get through to our Pre-Paid team for assistance? 

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