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Level 1: Cadet

Can not unlock prepaid handset

Answered

I want to unlock prepaid...

I tried to unlock from Telstra app... doesn't work

I went to visit top ryde, Rhodes Telstra store to unlock it ..they asked me to call prepaid centre to unlock it..

Call centre closed some reason...

I want to unlock it..please help me

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Can not unlock prepaid handset

You will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and someone will get back to you.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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3 REPLIES 3
Highlighted
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Can not unlock prepaid handset

You will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and someone will get back to you.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Highlighted
Level 1: Cadet

Re: Can not unlock prepaid handset

Sorry someone was there to help me and I didn't realize ..

 

How can I get back to someone who could help me out after I missed chat?

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Can not unlock prepaid handset

Just type in your response. It's not a Live Chat type service, so your message will still go through.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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