SimonPW
Level 1: Cadet

Change mobile broadband service to phone

Answered

I've activated a new sim service and accidentally activated it to be a mobile broadband service. Is there a way I can change it to be a regular mobile phone service? Happy to recharge again if necessary.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Change mobile broadband service to phone

I don't think that you can change the service type after it's been activated. You would need to contact customer service to find out for sure.

 

Send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Change mobile broadband service to phone

I don't think that you can change the service type after it's been activated. You would need to contact customer service to find out for sure.

 

Send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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