Level 1: Cadet

Change sim owner

Hi I recently bought a pre paid sim for a Telstra phone for an older person and now he can’t do anything with the account because it’s in my name. How do I get his name connected to the sim (not a business sim just private) and mine removed? There’s no plan the phone was bought outright tba him. 

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Level 21: Augmented
Level 21: Augmented

Re: Change sim owner

You could fill out the Telstra Change Of Ownership form, which contains details on how to submit it. The form is at:


My Telstra

View balance, detail usage, change offers and recharge with the My Telstra app.

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