Dannii123
Level 1: Cadet

changing from plan to prepaid

I called telstra yesterday to as my plan has ended so I wanted to go to the prepaid $150 for 6 months but the lady on the phone said I needed to buy another sim card first and that it couldn't be swapped without one. Is this right, as I have mates who have done this over the phone with no new sim card required??? 

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2 REPLIES 2
Smiley3
Level 23: Superhero
Level 23: Superhero

Re: changing from plan to prepaid

Hi Dannii123,

 

It doesn't sound right. I changed from Post Paid to Pre-Paid year's ago over the phone and I was able to use the same SIM that the Post Paid plan was on.

 

If you purchase a new SIM you won't be able to transfer your existing Telstra Post Paid mobile phone number to it, as the Pre-Paid SIM is pre-loaded with a mobile phone number. 

 

I'd suggest either ringing again and speak to a different Telstra Consultant or if you're able to, visit a Telstra store where they can change you from Post Paid to Pre-Paid with you being able to keep using the Post Paid SIM.

If you visit a Telstra store, you'll need to take some ID with you to prove that the mobile service belongs to you. 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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MammaB
Support Team
Support Team

Re: changing from plan to prepaid

Hey Dannii123, did you manage to change over to prepaid and retain your postpaid number? 

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