Data bank

[Paul212]

Why am I using my data bank when I still have 50.024GB left on my current plan. According to the app I had 200gb in my data bank but a few days later in now have 198.7GB left.

[Smiley3]

Hi Paul212,

Had you recently put a recharge on when you noticed the Data Bank data had decreased?

Sometimes there's a delay in deducting data from the Data Balance on your Pre-Paid service.

If you had used all of your previous recharge's included Data then it would start coming out of the Data Bank....if there was a delay it could have already been allocated in the system to come out of the Data Bank. 

I've had 200GB banked in my Data Bank for at least 8 month's and I've never seen my Balance go under 200GB (I don't use all of my included Data per recharge).

[Paul212]

My last recharge was  mid November.

[Smiley3]

So I'm presuming in mid November you put the $150/ 6 months recharge on, then the Data you use now shouldn't be coming out of the Data Bank.

It is strange...there must be a glitch in your Account. 

You'd have to contact Telstra for them to look into this and hopefully get someone who knows something about how the Data Bank works. You could try calling 1258887 (for Pre-Paid) or 132200...but you might not be able to get through due to COVID-19.

Telstra's preferred contact method is sending a message via the My Telstra App on your mobile phone ( blue icon in the Get Help section, bottom right of the screen).

If Codi the bot replies with an irrelevant response type "I want to speak to a consultant".

You'll be placed in a queue for a Telstra Employee to reply to your message. It could take hour's for an initial response to your message, you should receive a notification on your mobile phone when they reply.