Vamsee
Level 1: Cadet

Deactivate my sim

My mobile number is 61475690447

Can you please deactivate my sim

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3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Deactivate my sim

Nobody at Crowdsupport has access to be able to do that.

 

You need to contact Telstra by calling 132200 and say "PrePaid" at the prompt.

 

Although it's no really necessary. Just destroy the SIM and the service will automatically cancel itself 6 months after the last active recharge expires.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Deactivate my sim

Is there a function to cancel a prepaid service in the My Telstra app?.

I can see that I could cancel my (post paid) mobile service in the app under Services > Mobile > View or manage your plan > Change or cancel your plan > Cancel your plan

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Deactivate my sim

No. There is no option to cancel a PrePaid service in the My Telstra App. Probably because they self-expire, so it's really an unnecessary function.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

My Telstra

View balance, detail usage, change offers and recharge with the My Telstra app.

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