Ellemail
Level 1: Cadet

Double payment for prepaid

Good morning,

the other day I recharged my pre-paid Telstra account, however there was a glitch with Telstra so I ended up paying twice. Any idea how I can get a refund for the second payment?

Thanks in advance

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1 REPLY 1
Smiley3
Level 23: Superhero
Level 23: Superhero

Re: Double payment for prepaid

Hi Ellemail,

 

You could ask for a refund, but if they won't refund it then they should be able to extend the expiry date to cover the extra recharge.

 

You would need to contact Telstra on 132200 or via their Facebook or Twitter page's.

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