Level 1: Cadet

HAVIng problems recharging my iphone

Answered

I took out my Telestra SIM card as I was going to change my provider but then put the Telstra one back in ... 

do I have to do anything to re activate it or anything?? 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: HAVIng problems recharging my iphone

Hi LizW99,

 

If it's been 6 months since the expiry date of your last Telstra Pre-Paid recharge, your SIM would have been deactivated and you would have lost your mobile phone number and any credit you had on the Pre-Paid service. 

You would need to purchase a new Pre-Paid SIM (which comes with a new phone number) and activate it to start using it.

 

If it's been less than 6 months since the expiry date of your last recharge, the SIM will still be activated.

 

If your last recharge hasn't expired, then just put the SIM back into your mobile phone and you should still be able to use the Pre-Paid service as usual. 

 

If your last recharge has expired then you need to put another recharge on. 

The below links have the different methods you can use to recharge. 

https://recharge.telstra.com.au/enternumber

 

https://www.telstra.com.au/mobile-phones/prepaid-mobiles/prepaid-recharge

 

 

 

 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: HAVIng problems recharging my iphone

Hi LizW99,

 

If it's been 6 months since the expiry date of your last Telstra Pre-Paid recharge, your SIM would have been deactivated and you would have lost your mobile phone number and any credit you had on the Pre-Paid service. 

You would need to purchase a new Pre-Paid SIM (which comes with a new phone number) and activate it to start using it.

 

If it's been less than 6 months since the expiry date of your last recharge, the SIM will still be activated.

 

If your last recharge hasn't expired, then just put the SIM back into your mobile phone and you should still be able to use the Pre-Paid service as usual. 

 

If your last recharge has expired then you need to put another recharge on. 

The below links have the different methods you can use to recharge. 

https://recharge.telstra.com.au/enternumber

 

https://www.telstra.com.au/mobile-phones/prepaid-mobiles/prepaid-recharge

 

 

 

 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

My Telstra

View balance, detail usage, change offers and recharge with the My Telstra app.

Find out more