tarlcabot
Level 2: Rookie

how come all data used kills prepaid sms ans call credits

Answered

I had a runaway app use 50gb of saved data on my $30 a month prepaid calls and data plan.

it used up 100% of my data, but the phone couldn't SMS or call out unless I recharged.

i recharged four days ago. I recharged again today to get the phone/sms working.

 

So how come data used affects calls/sms NOT used up?

 

I gave up even trying to find the codi thingo so I could ask a human.

Telstra seems to be slipping further down the heap in terms of customer service.

I would leave if there was a decent customer focused second tier provider in the bush.

Bit sad. When Ziggy was boss I could email him direct and stuff would get done fast.

 

Ok enough rant. If anyone can explain to me how my calls and sms go to zero after data goes to zero, that would be appreciated.

Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions
LukeV
Support Team
Support Team
Accepted Solution

Re: how come all data used kills prepaid sms ans call credits

When your data runs out, you should still have access to calls and texts.

 

It could be because your phone was trying to send the sms messages through data, such as iMessage on iPhones.

 

Since recharging, are you able to make calls and texts again?

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tarlcabot
Level 2: Rookie
Accepted Solution

Re: how come all data used kills prepaid sms ans call credits

yes no issues now. ripped off though I think. when it's the only game in town what else can you do...

View solution in original post

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2 REPLIES 2
LukeV
Support Team
Support Team
Accepted Solution

Re: how come all data used kills prepaid sms ans call credits

When your data runs out, you should still have access to calls and texts.

 

It could be because your phone was trying to send the sms messages through data, such as iMessage on iPhones.

 

Since recharging, are you able to make calls and texts again?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

tarlcabot
Level 2: Rookie
Accepted Solution

Re: how come all data used kills prepaid sms ans call credits

yes no issues now. ripped off though I think. when it's the only game in town what else can you do...

View solution in original post

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