how do I unlock my moblie from the Telstra network?

[ProfessorPhone]

Hello

You can take a punt that Telstra will answer by ringing 132200 and say "Unlocking"

They do have an unlocking department.

Otherwise, you'll need to use the My Telstra app, click on Get Help, then click on Message, the blue icon in the bottom right corner and type Unlocking, I need  to speak to consultant.

Good luck.

[Smiley3]

Hi @neilincoln,

I'll add that you'll need the IMEI for your Pre-Paid mobile phone when you contact Telstra to get it unlocked.

Have a read of the below link under the heading:

How do I find my IMEI number to unlock my Pre-Paid mobile?

https://www.telstra.com.au/support/mobiles-devices/puk-code-imei-unlock-phone

[neilincoln]

HI, UNFORTUNATLY i DON'T HAVE A PHONE SO THIS IS MY ONLY FORM OF COMUNICATION. CAN YOU PLEASE INSTRUCT ME HOW TO DO IT ON HERE? Regards, Neil.

[Smiley3]

Hi Neil,

You can't unlock your Pre-Paid mobile phone through Crowdsupport. 

This is a public forum where it's mainly customer's helping other customer's, no-one has access to customer's Accounts...not even the Telstra Support Team or Moderator's on here.

I'm not sure what to just...a Telstra store wouldn't be able to help you. 

In the past I've suggested sending a message on Telstra's Facebook page....but the Community page on there doesn't work for me anymore.