Skreggio2
Level 1: Cadet

How to add a preppaid mobile to a Telstra My Account

Hi,

 

All of the help files suggest clicking on "Settings" /  "Account Settings" option in order to add a prepaid service to a Telstra Account.

 

Can someone at Telstra log in a post a screen shot of where this is ? I can't see it anywhere in the "https://www.myservices.telstra.com.au/" Interface not on the web pages or the phone app.

 

Yes I am logged in before you ask!

 

Thanks for your help.

 

 

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1 REPLY 1
Smiley3
Level 23: Superhero
Level 23: Superhero

Re: How to add a preppaid mobile to a Telstra My Account

Hi Skreggio2,

 

Telstra has changed the look of the Telstra My Account and haven't updated the instructions on their Website on how to add a Pre-Paid service. 

 

In the below link, scroll down to my last reply. 

You'll see instructions on how to add a Pre-Paid service to your Account....I've also put screenshot's.

Hope this works for you Smiley Wink

https://crowdsupport.telstra.com.au/t5/pre-paid-mobiles/unable-to-add-new-prepaid-in-myaccount/td-p/...

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