Level 1: Cadet

How to Unlock prepaid phone from overseas


I bought a Oppo AX5 last year in Australia with Telstra. At this time no one told me that this phone is lock.

Now, I am in Fiji, and anyway I don't plan to come back to Australia.. 

My phone is not usable, unless I unlock it. 


Problem : I cannot call in Australia, because I cannot have a sim card in my phone ! 

I try to ask help with locals here, but doesn't seems to be really efficient ..


Can I found a way to contact the good Telstra service, and pay the fee to unlock it without calling ? Maybe chat support, or email or whatever ? 


Hope to find a solution 🙏 

Thank you off your answer 

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Support Team
Support Team

Re: How to Unlock prepaid phone from overseas

Hi Phannie, 


Our Pre-Paid team via secure Live Chat here: can look into contacting our Unlocking team to assist. 


Let us know how you go. 

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