Neeraj1981
Level 1: Cadet

Made the payment but not applied to my account

Hi

Yesterday I got my new number activated and then I recharged it for $30. Got email from Telstra about my payment, it was deducted from my account but my balance is showing as Zero and getting message to recharge now. It's extremely hard to get any human to answer queries with Telstra. Struggling from last few days but no use. I'm stuck in quarantine otherwise would have gone to any Telstra store. Can somebody please help as what to be done. Thanks

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Smiley3
Level 23: Superhero
Level 23: Superhero

Re: Made the payment but not applied to my account

Hi Neeraj,

 

In the email Telstra sent you about the payment, did it have a 12 digit Recharge Voucher PIN?

 

If the email did have a Recharge Voucher PIN then you can type that 12 digit in the below link to recharge your Pre-Paid mobile service. 

https://recharge.telstra.com.au/enternumber

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