Aunts
Level 1: Cadet

My Recharge Balance has not yet been added ?

I recharged my phone Feb 2019 and the $30 still hasn't been added onto my account is there anyway you can look ? Thankyou

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: My Recharge Balance has not yet been added ?

You need to give 1258880 a call. Nobody here has access to billing systems.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
TanashaM
Support Team
Support Team

Re: My Recharge Balance has not yet been added ?

Hey @Aunts

 

Thanks for reaching out. 

 

Regrettably, I'm unable to securely ID you over social media and don't have access to your account. Please speak with our billings team via live chat here:  https://tel.st/9a93t or on 132200. 

 

Let me know how you go. 

 

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