tripplah
Level 1: Cadet

my sim is not activated it shpuld of been hrs ago

why is the sim not connected yet this is nopt good it should of benn done hrs ago

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2 REPLIES 2
tripplah
Level 1: Cadet

Re: my sim is not activated it shpuld of been hrs ago

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Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: my sim is not activated it shpuld of been hrs ago

If you restart your phone (causes the SIM to try to register on the network) and it still isn't activated):

 

You will either need to contact 1258880, 132200 or send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to receive an initial response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

My Telstra

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