Highlighted
Level 1: Cadet

New Prepaid activation problems

Hi all, 

 

I have been trying to activate a new prepaid SIM, and port my number from Optus. I activated 32 hours ago, tracked the order status this evening as my Optus service was still active and I am shown the message: 

 

"Sorry, we've hit some difficulties in completing your order. As we may need to resubmit it, please check your email for a new order number. If you haven't received one please call 132200."

 

I hopped onto the app to use the messaging service, and the only solution I was given was to visit a Telstra shop to have the SIM activated manually. The only trouble is, I live nearly 3 hours from a Telstra shop, and was offered zero other solutions. 

I am also starting a job at a remote mine site on Friday, and the only service available is Telstra, so it's not something I can really muck around getting sorted. 

 

Is it within the realms of possibility that I could ring the Telstra shop, and they could do the maual activation over the phone, given the distance? 

 

Any possible solutions so very appreciated. Thanks Smiley Happy 

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

My Telstra

View balance, detail usage, change offers and recharge with the My Telstra app.

Find out more