Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
Number does not exist
I’m a regular Telstra user. I was stuck in India from February 2020 and therefore was not able to recharge my number. I got back on 10th of this month. My number is 04xx xxx xxx. Now when I’m trying to recharge my number, I’m getting error message that number does not exist. I was also using another number 04xx xxx xxx but facing the same problem with this as well. I tried to contact Telstra via phone and chat but each time it’s the automated machine messages and I need to talk to somebody about this. Could you please help me in getting these numbers back as they are pretty old numbers and i don’t want to lose them. At the moment, I’m in quarantine and don’t have any contact number. Please help.
Thanks & Regards
<edited for privacy>
- 1 Like
- 484 Views
- 1 Reply
Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: Number does not exist
You should have been able to recharge your Pre-Paid service by logging into your Telstra My Account while you were India.
A Pre-Paid SIM automatically gets deactivated 6 months after the expiry date of the last recharge...you're phone number then goes into quarantine for a while then usually gets given to another customer.
You'll need to send a message via the My Telstra App on your mobile phone, (blue icon in the Get Help section, bottom right of the screen), or borrow someone else's mobile if you're sharing a room with someone. You can mark it as Urgent by pressing on the 3 dots top right of the message screen.
If Codi the bot replies with an irrelevant response type "I want to speak to a consultant". You'll be placed in a queue for a Telstra Employee to reply to your message. It could take hours for the initial reply, you'll receive a notification on your mobile phone when they reply to your message.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
- 3 Likes
- 0 Replies
Free call number needed to speak to a Telstra Human Being please.Find out more
my prepaid mobile broadband does not show on My Account.Find out more
Transfer existing Telstra Pre Paid Number to New SimFind out more
My prepaid service is not working in NZ. I cannot contact Telstra using the phone number on websiteFind out more