nermal00
Level 1: Cadet

Partial voucher recharge

Answered

Hi!

 

I have a $50 voucher, but only want to top up my prepaid account with $30, since that is enough for me for a month. How do I do this?

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
Cas-Ra
Support Team
Support Team
Accepted Solution

Re: Partial voucher recharge

Hi nermal00 Welcome to CrowdSupport! 

 

Regrettably you can only activate a whole recharge voucher, it's not like a pre-paid credit card that you can use multiple times you just use the full recharge at whichever denomination you've chosen. If you have any questions about your Pre-Paid service you can chat live with our Support team 24x7 here: http://tel.st/nxzt  Smiley Happy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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2 REPLIES 2
Caaf
Level 23: Superhero

Re: Partial voucher recharge

Hi,

You can't splice up a single voucher..

Was the voucher given to you?

I wonder if you popped into a Telstra shop they'd be able to help I.e. Give you a $20 voucher in change?? Sadly it's all a guess without chatting to Telstra directly.

Cheers,
Dave

Cas-Ra
Support Team
Support Team
Accepted Solution

Re: Partial voucher recharge

Hi nermal00 Welcome to CrowdSupport! 

 

Regrettably you can only activate a whole recharge voucher, it's not like a pre-paid credit card that you can use multiple times you just use the full recharge at whichever denomination you've chosen. If you have any questions about your Pre-Paid service you can chat live with our Support team 24x7 here: http://tel.st/nxzt  Smiley Happy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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