Level 1: Cadet

Phone recharge

My son Noah Murray  just put $40 re charge on his phone and it has come out of his account but it’s not on his phone, his mobile number is <removed by moderator>. Please call me on <removed by moderator>, I’m his mother Natalie 

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Support Team
Support Team

Re: Phone recharge

Hi Natalie, I appreciate the time taken to contact us but we recommend against providing personal information or account details via these forums for security reasons.

There was a delay in processing some prepaid recharge requests earlier today but this has since been fixed. If the credit still hasn't landed in your son's account our Prepaid teams can investigate and help further via the 'Message Us' link or the contact phone numbers at

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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